Hotel EMC2, Autograph Collection

Hotels
•
Autograph Collection
8.8 (425 reviews)
228 East Ontario Street , Chicago , US
+1 312-915-0000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location / walkability
Friendly and helpful staff
Stylish decor and art
Robotic room delivery
Free takeaway morning coffee
Cozy rooms and good showers
Cons:
Occasional cleanliness issues (shower grime, handprints)
No pool and limited gym equipment
Some rooms show wear/broken fixtures
Strict credit-card/ID policy causing guest issues
Limited late-night dessert availability
Some rooms feel a bit dark (lighting)

Categories

Cleanliness
7.8
Several guests reported grime in the shower, greasy handprints and broken fixtures in rooms; cleanliness seen as below the otherwise good standard.
Service
9.6
Multiple mentions of very kind and helpful staff, 'fantastic staff' and attentive service (including effort despite language barriers).
Location
9.8
Consistently praised as a perfect/prime location near attractions, restaurants and the Magnificent Mile; many guests highlighted walkability.
Room Quality
9.1
Rooms described as nice, cozy and well-decorated with good showers; a few reports of wear-and-tear and minor damage lowered this slightly.
Amenities
8.2
Unique amenities (robot deliveries, free takeaway coffee) are praised, but guests noted lack of a pool and limited gym equipment and limited late-night dessert availability.
Value for Money
7.8
Mixed signals: some call it 'good value overall' while others explicitly mention it being expensive for the value, so perceived as slightly below target.
Food and Beverage
8.8
Positive mentions of the restaurant and complimentary coffee; minor complaints about dessert availability after 11pm and limited breakfast feedback.
Overall Experience
9.3
Many enthusiastic reviews ('wonderful time', 'one of our new favorites', 'amazing'), tempered by occasional service/policy incidents that ruined some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Boutique Hotel in Downtown Chicago

Modern Rooms and Amenities
Indulge in modern décor and hardwood floors in every room at Hotel EMC2, Autograph Collection. Enjoy entertainment on a 49-inch flat-screen TV, brew a fresh cup with the in-room coffee maker, and work comfortably at the provided desk. Safety is ensured with a safety deposit box for your peace of mind.

Dining and Entertainment
Experience a culinary journey at The Albert Tavern, savoring seasonal cuisine and expertly crafted cocktails in a creative atmosphere. Start your day with a plated breakfast or opt for convenient room service. The hotel offers a vibrant dining experience for every palate.

Convenient Facilities and Nearby Attractions
Stay active at the fitness center, utilize valet dry-cleaning services, and stay connected with complimentary WiFi in public areas. Explore nearby attractions like Navy Pier, Millennium Park, and Oak Street Beach, all just a short distance away.

Book your stay now at Hotel EMC2 for an unforgettable Chicago experience.

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Location

Guest Reviews

8.8
Based on 425 reviews
Cleanliness: 7.8
Service: 9.6
Location: 9.8
Room Quality: 9.1
Amenities: 8.2
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 9.3
S
Sandra • couple • do
3
Muy caro vs valor
Pros:

ubicación

Cons:

Atenciones

2026-10-14 • via Nuitee
R
Rena • extended_group • us
10
In town for the marathon, perfect location
Pros:

Location

Cons:

N/a

2026-10-13 • via Nuitee
S
Samantha • couple • us
10
Wonderful time
Pros:

Cool atmosphere . Nice rooms and cool shower.

Cons:

Lighting on the bedroom.. needs some brighter lighting. Especially for makeup applications

2026-09-17 • via Nuitee
P
Paulina • solo_traveller • mx
10
EXCELENTE HOTEL!
Pros:

Es un hotel muy tranquilo y comodo. La cama muy cómoda. El baño lindo y cómodo. Lleno de detalles y arte. El personal es muy amable, incluso sino hablas muy bien ingles se esfuerzan por entender. La ubicación es muy buena, cerca de restaurantes y de la avenida principal. Un detalle que me gustó mucho es que tienen cafe gratis para llevar por las mañanas, para esas personas que como yo, salen a tours muy temprano y necesitan cafecito.

Cons:

Quizas que falta poquita iluminación en los cuartos. Nada grave, pero si puede sentirse un poco oscuro. Nada que nk se arregle abriendo las cortinas.

2026-09-16 • via Nuitee
F
Francesca • family_with_children • it
10
Pros:

Non ho usufruito del servizio colazione.

2026-09-13 • via Nuitee
S
Steven • couple • us
9
2026-09-07 • via Nuitee
J
Joseph • couple • au
10
Love this hotel. Would stay here anytime I could visit chicago!
Pros:

Loved the decor and the fine details with the whole theme of the hotel.

Cons:

Wish it had a pool and more gym equipment.

2026-09-06 • via Nuitee
S
Sergio • solo_traveller • br
10
2026-08-31 • via Nuitee
T
Tiffany • couple • us
10
2026-07-12 • via Nuitee
A
Alia • couple • us
4
Nothing to say
Pros:

Location

Cons:

All the rest

2026-07-07 • via Nuitee
C
Caliope • couple • us
8
2026-07-05 • via Nuitee
M
Milan • couple • us
10
Pros:

Great location, Fantastic Staff! Great View from the room and the robot making a delivery was awesome! Thank you.

2026-06-29 • via Nuitee
A
Audrey • solo_traveller • gb
10
Pros:

Staff,rooms, location

2026-06-22 • via Nuitee
L
Leandrius • couple • us
8
2026-06-15 • via Nuitee
S
Sebastian • solo_traveller • us
1
Nothing
Pros:

Nothing really didn’t get to enjoy

Cons:

That I wasn’t aware I had to bring a card that matched with my id it was really inconvenient I had to immediately get ready as soon as I landed and when I got to the hotel I was informed I wouldn’t get a room without my own credit card. I was staying for my boyfriends sisters wedding and had to last minute switch my hotel to a motel which was a horrible downgrade. I had nothing but my id, my passport, and his credit card he loans me and I use for everything.

2026-06-02 • via Nuitee
S
Shelby • solo_traveller • us
10
One of our New Favorites
Pros:

Excellent location. The staff were great and the room was one of our favorites we've ever stayed in. Did not get a chance to try the restaurant. We will definitely be staying there again.

Cons:

NA

2026-06-01 • via Nuitee
N
Nakul • couple • ca
10
The Location couldn't be better! Everything major was walking. We stayed for 3 nights and took uber only twice!
Pros:

The Location couldn't be better! Everything was walking. We stayed for 3 nights and took uber only twice!

Cons:

Desserts were not available after 11pm

2026-05-30 • via Nuitee
C
Chantell • couple • us
9
Great hotel with creative vibes and a prime location - good value overall.
Pros:

The art, restaurant, location, and overall aesthetic are great!

Cons:

The room was a little dirtier than the first time we stayed there (shower grime, greasy handprints on the walls, doors, and bed), and two different items (towel hook and door stopper) were broken off, just lying on the ground with the screw exposed. Normal wear and tear is expected over time, but it was definitely more noticeable this time around.

2026-05-27 • via Nuitee
E
Eunique • couple • us
10
Amazing!
Pros:

beautiful hotel pictures actually match what's online, they have robots for room service that was really cool. warm and cozy vibes. great location, plenty of food options, mag mile is just a hop skip and jump away. five minutes from navy pier.

Cons:

street gets congested since it's near the hospital and restaurants all around, but that's at no fault to the hotel.

2026-05-15 • via Nuitee
D
Dominic • couple • us
10
N/A
Pros:

N/A

Cons:

N/A

2026-05-06 • via Nuitee