La Lisa Hotel by ARTOTEL

Hotels
9.2 (91 reviews)
Jalan Raya Nginden No. 82 , Surabaya , id
+62 31 99441999

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good location
Value for money
Cons:
Inconsistent cleanliness
Pool too small
Food quality could improve

Categories

Cleanliness
8.1
Some reviews indicated the room was not clean, and there were issues with cleanliness in the bathroom.
Service
9.98
Many reviews praised the staff for being friendly, welcoming, and helpful.
Location
9.61
Multiple reviews mentioned the convenient location near the city center.
Room Quality
9.56
Rooms were often noted to be spacious, clean, and comfortable.
Amenities
9.09
Facilities were generally appreciated, though specific amenities like the gym were noted as being under renovation.
Value for Money
9.05
The hotel was described as offering good value for the price, though some exceptions were noted.
Food and Beverage
8.6
Food quality could be improved per some reviews, particularly the breakfast options.
Overall Experience
9.57
Overall experience was positive, with guests appreciating the ambience and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:39

Property Description

Luxurious Accommodation

La Lisa Surabaya offers a luxurious stay with modern amenities. The rooms feature flat-screen TVs, free WiFi, and a cozy ambiance for a comfortable experience.

Delicious Dining Options

Indulge in a culinary journey at the on-site restaurant, serving delectable Indonesian and Asian cuisine. Start your day right with a buffet breakfast to fuel your adventures in Surabaya.

Relaxation and Recreation

Unwind by the year-round outdoor pool or explore nearby attractions like the House of Sampoerna and Surabaya Zoo. Whether for leisure or business, La Lisa Surabaya caters to all your needs.

Book your stay now at La Lisa Surabaya for an unforgettable experience in Surabaya!

Important information:

Please note that additional guests above the maximum room occupancy will incur an additional charge of IDR 300,000 per adult.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: SUB

Location

Guest Reviews

9.2
Based on 91 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.57
M
Mathijs • extended_group • nl
9
Good experience
Pros:

Very nice and helpful people, good location lots of stuff easy accessible by grab.

Cons:

One of the rooms smelled a bit but we instantly got another room which was perfect. Staff was really nice about it.

2026-08-24 • via Nuitee
S
Sinhkh • solo_traveller • ua
10
2026-07-25 • via Nuitee
G
Galih • family_with_children • id
10
Pros:

All good

2026-07-18 • via Nuitee
T
Tetteroo • solo_traveller • nl
9
goede locatie, goed ontbijt en vriendelijk personeel
Pros:

ontbijt personeel en de locatie

Cons:

soms wat last van muggen

2026-07-16 • via Nuitee
I
Induja • solo_traveller • fr
8
2026-06-15 • via Nuitee
J
Jannette • solo_traveller • pt
9
Pros:

All the staff was very friendly! Getting a Grab was easy. Room was spacious and clean. Very much worth the money and we recommend!

Cons:

Location was a little bit out of the city. Internet was sometimes unstable in our room. But stable enough to stream.

2026-05-21 • via Nuitee
M
Manuel • couple • at
10
2026-05-16 • via Nuitee
D
Danny • couple • de
6
Pros:

Solide Unterkunft

Cons:

Geruch in den Zimmern und Dusche

2026-04-05 • via Nuitee
T
Travel21623190540 • Solo travel
10
Nice
Pros:

The room is large and clean. I am very satisfied.

2026-03-25 • via Tripadvisor
Q
Quest26197297414 • Business
10
good trip
Pros:

this is so really nice and cozy i think i wanna go to this place again

2026-03-25 • via Tripadvisor
V
Vacation25420013075 • Family
8
Good hotel
Pros:

Good environment, location. Clean and comfortable room. Service very good. For breakfast need to be more hygiene, a lot of flies.

2026-03-25 • via Tripadvisor
R
Resort53682207352 • Business • Kuala Lumpur, Wilayah Persekutuan
10
Nice
Pros:

Thanks for oni such a good service and passion to serve us. And good talking with her and she was supportive us alot of way in the room.

2026-03-24 • via Tripadvisor
M
Mirhossini • couple • nl
7
Pros:

Goede prijs kwaliteitsverhouding

2026-03-24 • via Nuitee
M
Muhammad Shaif • extended_group • my
1
2026-01-23 • via Nuitee
M
Maggy • family_with_children • id
7
Pros:

The etnic ènviŕonment and ornament Super

Cons:

The water pool was too small

2026-01-05 • via Nuitee
M
Maggy • family_with_children • id
7
2026-01-05 • via Nuitee
F
Fitry • family_with_children • id
6
Pros:

Lokasi dekat dg pusat kota

Cons:

Tempat parkir kurang
Handuk Kotor dan sabun-sampo tidak diisi ulang ketika habis

2025-12-29 • via Nuitee
C
clairelW5266JZ • Solo travel
10
Relaxing
Pros:

Staff was very welcoming, flexible regarding my check out time and helpful. The room and bathroom were very spacious and clean.

2025-12-15 • via Tripadvisor
P
Putri Mayuni • family_with_children • id
10
Pros:

the staff very responsive and helpfull

2025-12-08 • via Nuitee
L
Luca Ramon • family_with_children • ch
8
2025-12-07 • via Nuitee