Hotel Plaza Las Américas Cali

Hotels
7.4 (623 reviews)
calle 21 norte 3n 34 , Cali , co

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (front desk praised)
Central, convenient location for sightseeing
Spacious rooms
Good breakfast (tasty, complete)
On-site amenities: pool, gym, sauna
Cons:
Poor cleanliness in multiple areas (rooms, A/C, showers); bad odors reported
Maintenance issues: old linens, worn pillows, broken hairdryer, outdated fixtures
Air conditioning problems in some rooms
Some amenities not functioning or uncomfortable (cold pool, nonworking turkish/sauna)
Parking/back entrance and exterior areas neglected; some guests felt area was unsafe
Breakfast repetitive and understaffed at times

Categories

Cleanliness
5.5
Multiple complaints about dirty rooms, stained/old linens, dirty A/C and showers, bad odors; cleanliness is a clear negative in many reviews.
Service
9.2
Consistently praised staff: friendly, attentive front desk and good personal attention mentioned repeatedly.
Location
8.3
Often described as central and convenient for sightseeing, though a few guests mentioned a potentially unsafe or unpleasant immediate surroundings.
Room Quality
6.6
Rooms noted as spacious and sometimes comfortable, but there are frequent issues: old pillows/linens, malfunctioning A/C, broken hairdryer, and some worn fixtures.
Amenities
6.8
Has pool, sauna, gym and other facilities; however some amenities are not functioning (turkish/sauna issues), pool is unheated or cold, and equipment is sometimes old.
Value for Money
7
Mixed impressions: guests appreciate space and location, but complaints about bed quality, maintenance and some extra charges (e.g., decoration cost) reduce perceived value.
Food and Beverage
7.8
Breakfast often described as tasty and complete but repetitive; service at breakfast can be understaffed at peak times.
Overall Experience
8
Many guests recommend the hotel for location and service and report pleasant stays despite maintenance and cleanliness issues; overall sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 12:13

Property Description

Convenient Location in Cali
Hotel Plaza las Américas is strategically located just 1.5 km from La Ermita Church, offering easy access to popular attractions like Saint's Peter Cathedral and Jorge Isaacs Theater.

Luxurious Amenities
Guests can enjoy a range of luxurious amenities including an outdoor swimming pool, fitness centre, indoor pool, and hot tub. The hotel also features a restaurant, terrace, and a shared lounge for relaxation.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, Hotel Plaza las Américas ensures a comfortable and convenient stay for all guests.

Book your stay at Hotel Plaza las Américas for a memorable experience in Cali!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Location

Guest Reviews

7.4
Based on 623 reviews
Cleanliness: 5.5
Service: 9.2
Location: 8.3
Room Quality: 6.6
Amenities: 6.8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 8
M
Monroy Lucia • solo_traveller • co
6
Falta mantenimiento y renovación de dotación
Pros:

Personal amable y zonas comunes en buen estado

Cons:

Ropa de cama, fundas, almohadas viejas, toallas en regular estado.
Entrada trasera y zona del parqueadero feos y descuidados. Vista interior desde las habitaciones (interior del edificio) en mal estado, había una malla colgando.
Ducha, secador y otros elementos muy viejos.

2026-07-23 • via Nuitee
J
joseph • solo_traveller • us
10
Pros:

Atención del personal, front Desck perfecto 👌

2026-07-22 • via Nuitee
P
Páez • family_with_children • co
8
2026-07-21 • via Nuitee
J
jason • solo_traveller • gb
8
Pros:

Pool

Cons:

Air conditioning not working

2026-07-17 • via Nuitee
J
jason • solo_traveller • gb
8
Pros:

Excellent staff

Cons:

Air conditioning in room was not working. Was given a fan

2026-07-17 • via Nuitee
C
Cristian • solo_traveller • co
10
2026-07-14 • via Nuitee
C
Catalina • couple • co
8
excelente.
Pros:

la ubicación. parece muy central y cercano a los sitios visitados. el desayuno muy rico.

Cons:

el secador de pelo del baño no funcionaba y
al preguntar dijeron que no prestaban.
Es un lugar muy bonito que podrían mejorar en cuanto a mantenimiento.

2026-07-14 • via Nuitee
J
Juan Leal • solo_traveller • co
8
Pros:

Habitación muy cómoda completa en equipamiento

2026-07-14 • via Nuitee
J
johan sebastian • solo_traveller • co
10
2026-07-13 • via Nuitee
J
Johnny • solo_traveller • co
10
Pros:

La habitación super, el desayuno genial

Cons:

Lastima no este funcionando el turco

2026-07-13 • via Nuitee
O
Oscar Javier • solo_traveller • co
10
2026-07-09 • via Nuitee
W
Willson • couple • co
10
2026-07-07 • via Nuitee
R
Rivera • solo_traveller • co
8
2026-07-06 • via Nuitee
S
Sandra • solo_traveller • es
9
Pros:

Buen hotel buena ubicación y buena atencion.
Nuestra habitación era algo mas grande de lo normal con un extra como un saloncito con sillas y/o otra cama. Al ser mas espacioso mas cómoda.
Aire acondicionado todo bien.
Dispone de una sauna una piscina y un gym.
Buen desayuno completo
Sin duda cuando volvamos a Cali no didaremos en volver.

Cons:

Todo bien.

2026-07-04 • via Nuitee
M
Mayra • couple • pe
4
Sucio y ubicación peligrosa
Pros:

La mujer que me atendió fue muy amable

Cons:

La habitación sucia, el aire acondicionado sucio, pisos sucios, ducha sucia, éramos 2 y pusieron solo una toalla.
Todo muy antiguo y ubicado en una zona peligrosa.
Me tuve que bajar del carro a tocar el timbre de la cochera para que me abran en un lugar muy peligroso.

2026-07-02 • via Nuitee
A
Antonio • solo_traveller • es
6
Me esperaba más
Pros:

La ubicación

Cons:

Falta de limpieza en las habitaciones, ducha dañada, el desayuno lo mismo todos los días, no hay variedad.

2026-06-26 • via Nuitee
Q
quintero • solo_traveller • co
3
2026-06-17 • via Nuitee
R
Raul • solo_traveller • co
1
100% negativo
Pros:

Nada, el hotel muy desaseado. Las habitaciones olían mal.

Cons:

Mal olor, las zonas húmedas resucias la aténcion no es lo esperado

2026-06-16 • via Nuitee
F
FERNANDO • solo_traveller • co
7
2026-06-16 • via Nuitee
B
Brady • solo_traveller • co
5
No volvería. A menos que actualicen las camas
Pros:

La ubicación y lo amplio

Cons:

Las camas no son cómodas, lo mínimo que debe tener un hotel son buenas camas. Para que un espacio tan grande en habitaciones si no hay un buen colchón

2026-06-15 • via Nuitee