The Waters Hot Springs, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
9 (410 reviews)
340 Central Avenue , Hot Springs , us
+1 501-321-0001

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable accommodations
Cons:
Cleanliness issues
Staffing shortages at the bar
Room assignment failures

Categories

Cleanliness
7.66
Multiple mentions of unclean conditions such as blood on sheets and hairs in the shower.
Service
9.63
Staff were described as friendly and helpful, with some minor issues noted.
Location
10
Great locations mentioned in multiple reviews.
Room Quality
8.67
Mixed sentiments with some issues regarding room assignments and condition.
Amenities
8.62
Comments on the rooftop bar, but noted that it needs more staff.
Value for Money
9.15
Overall fair value noted, with some adjustments expected for the price.
Food and Beverage
8.61
Breakfast complaints noted, but overall food service was quite favorable.
Overall Experience
9.66
Positive sentiments overshadowing negatives, especially praising staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:04

Property Description

Luxurious Accommodation
Experience luxury at The Waters Hot Springs, Tapestry Collection by Hilton, located just 4 km from Magic Springs Crystal Falls. Each room comes with a private bathroom, ensuring your comfort and privacy during your stay.

Exceptional Amenities
Indulge in the hotel's top-notch amenities, including a restaurant, private parking, and a bar. The 24-hour front desk is at your service, and free WiFi is available throughout the property for your convenience.

Outdoor Adventures
Explore the beauty of Hot Springs with a range of outdoor activities like hiking, available for guests to enjoy. Make the most of your stay at The Waters and create unforgettable memories in this charming city.

Book your stay at The Waters Hot Springs, Tapestry Collection by Hilton for a luxurious and adventure-filled getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 410 reviews
Cleanliness: 7.66
Service: 9.63
Location: 10
Room Quality: 8.67
Amenities: 8.62
Value for Money: 9.15
Food and Beverage: 8.61
Overall Experience: 9.66
E
Emilie • couple • us
10
We loved staying at the waters. It is one of the best placea I have ever stayed. Staff was super helpful! Will recomm
Pros:

Everything!

2026-07-20 • via Nuitee
C
Cristin • solo_traveller • us
9
Great hotel, one issue only
Pros:

Historic building and hotel, good location, great staff.

Cons:

Bathroom doors only slid in front of doorway and kind of hung there, several inches out from the doorway, which faced bed and was just maybe 3-4 feet from bed, so no privacy or noise protection whatsoever from bedroom to toilet.

2026-07-20 • via Nuitee
Z
Zahmawati • couple • us
9
2026-07-15 • via Nuitee
P
Peck Lian • couple • us
10
Love everything about the hotel
Pros:

Love how the property has kept many of the vintage decor, including the marble tiles and doors, while keeping the rooms modern and clean. The staff were amazing too, especially Kylie who responded to my queries and needs speedily. Thank you!

2026-07-14 • via Nuitee
E
Elizabeth • couple • au
8
2026-07-14 • via Nuitee
M
MaryDawn • couple • us
10
Great stay, would highly recommend!
Pros:

Great location, amazing staff. Loved the restaurant and rooftop bar.

2026-07-13 • via Nuitee
D
Deborah • extended_group • us
5
Good location and great bed. Beware it is not like your normal Hilton. Very bland environment and not worth the price th
Pros:

The bed was comfortable and the location was great.

Cons:

The hotel was not what I am used to in a Hilton hotel. Very sterile and the lobby and entrance did not seem clean and inviting

2026-06-30 • via Nuitee
E
Eric • couple • us
10
Great location and high end hotel
Pros:

Great location and staff!!!

Cons:

Nothing

2026-06-30 • via Nuitee
L
Li • solo_traveller • us
9
2026-06-24 • via Nuitee
T
Ton • couple • nl
8
2026-06-17 • via Nuitee
C
Clifford • solo_traveller • us
5
2026-06-16 • via Nuitee
C
Christina • couple • us
9
2026-06-09 • via Nuitee
N
Naveeda • family_with_children • us
5
Do not stay here if you’re looking to spend 200/night or more bc pictures/reviews are misleading
Pros:

This hotel was totally not worth the money I spent and I will make sure never to stay here again even if I need to pay more for another hotel.

The only thing I liked was that the beds were comfortable.

Cons:

The hotel was dingy looking, floors were sticky, bathrooms doors did not close properly, the price was too high for the amenities and appearance, and the restaurant was horrible. I asked for eggs and they gave me stuff from a can. They don’t even use real eggs for breakfast. They forgot multiple parts of our order, they did not bring us proper utensils even when we asked 3-4 times

2026-05-28 • via Nuitee
J
Judy • couple • us
10
We Had a wonderful stay!
Pros:

very friendly staff

2026-05-17 • via Nuitee
M
Margaret • couple • us
10
Pros:

Everything was perfect. The entire staff were amazing.

Cons:

Location

2026-05-11 • via Nuitee
K
Kristella • couple • us
8
2026-05-01 • via Nuitee
N
Nanette • couple • us
10
2026-04-21 • via Nuitee
J
James • couple • us
9
This hotel is right in the heart of it all.
Pros:

The property is right in the heart of the Bathhouse Row district & as such gave loads of local charm & other activity options. This historic property has many details showing its historic charm. Modern amenities were integrated into the building seamlessly.

Cons:

Next time we will probably not choose the 'City view" option as that means almost constant noises from the street below. The Booking.com listing was wrong as it indicated 'free breakfast' - which was not available. The Avenue, the on-property restaurant, was pleasant but was a bit slower than expected. The staff were wonderful - no complaints there.

It appeared that a bit of a 'spruce up' would benefit this property (touch up paint here & there) along with a technician service call on the very bumpy 'right side' elevator. A little alarming to some, but it always worked :-)
The shower has a glass partition with no door which may be why the water pressure is average at best (from a hotel named The Waters?) The barn door into the bath would have been better served to be an actual door that closed. For a spacious room the bathroom size was cozy at best. The drawer space was a little tight.

This is a hotel in the middle of this resort community, and the premium price was to be expected. Once in the room it has a very cosmopolitan feel. A pretty place with very friendly & helpful staff.

2026-04-20 • via Nuitee
Y
Yevgeniya • extended_group • us
9
Wonderful place, with a lot of history and charm.
Pros:

Great room ,with the view of the garden, very quiet. Comfortable beds and great night sleep. A lot of privacy, no outside noise, great for peaceful stay.

Cons:

The patio upstairs can have a better set up. We had plastic utensils for our meals. It's such a nice view from the patio, but just needs a little more exclusivity, because this hotel is one of a kind in town.

2026-04-16 • via Nuitee
P
Paul • couple • us
6
Excellent location. Would consider staying again.
Pros:

Location was great. Staff was friendly. Roof top bar was nice. The breakfast and service was great.

Cons:

The housekeeping service was not consistent and not really effective. The door to the toilet was a sliding barn door and not real private. No real convenient parking. Felt like we were forced to use Valet service.

2026-04-14 • via Nuitee