Malak Regency Hotel

Hotels
9.2 (3481 reviews)
Hrasnička cesta b.b. Ilidža , Sarajevo , BA
+387 33 777-200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Delicious breakfast
Cons:
Spa facilities disappointing
High prices
Cold pool water
Missing amenities

Categories

Cleanliness
9.2
Cleanliness was praised with comments about room cleanliness and overall tidiness.
Service
10
Service was highlighted positively with mentions of courteous staff and friendly interactions.
Location
9.7
The location received favorable remarks for its beauty and convenience.
Room Quality
8.7
Room quality received mixed feedback; however, some praised the spaciousness and cleanliness.
Amenities
8.2
Amenities were criticized, especially in relation to the spa facilities.
Value for Money
8.7
Value for money was questioned due to high prices compared to the amenities offered.
Food and Beverage
9.2
Food quality, especially breakfast, was rated positively by several guests.
Overall Experience
9.9
Overall experience was seen positively, but there were significant complaints affecting the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:03

Property Description

Luxurious Amenities
Indulge in the indoor swimming pool, sauna, and fitness centre for a relaxing stay. The elegantly decorated rooms with modern amenities ensure a comfortable experience.

Culinary Delights
Start your day with a delicious continental breakfast and savor Local and International cuisine at the on-site restaurant. Don't miss out on the culinary journey during your stay.

Convenient Services
With free WiFi, private parking, and a 24-hour service, your needs are catered to effortlessly. Explore the gift shop and take advantage of the airport shuttle for a seamless travel experience.

Experience luxury and convenience at Malak Regency Hotel. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Location

Guest Reviews

9.2
Based on 3481 reviews
Cleanliness: 9.2
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.9
A
Abdullatif • family_with_children • sa
3
لا اكرر الإقامة
Cons:

المكان غير نظيف
الأبواب لا تغلق جيدا
ازعاج في الممرات
صالة الطعام غير منظمه والأكل بارد جداً

2026-10-31 • via Nuitee
E
Emana • extended_group • at
10
2026-10-31 • via Nuitee
S
Sead • couple • at
10
2026-10-31 • via Nuitee
A
Alessia • solo_traveller • it
10
Pros:

Ottimo

Cons:

nulla

2026-10-31 • via Nuitee
A
Aaref • extended_group • ae
10
Pros:

Location and rooms and facilities

Cons:

Na

2026-10-29 • via Nuitee
فاطمة • couple • ae
10
المكان جميل والمنظر واطلالة جميلة من الغرفة
Pros:

المكان جميل بوجه عام

2026-10-28 • via Nuitee
M
Majed • family_with_children • ae
10
Pros:

الموظفون ودودون جدا و متعاونون .. مكان الإقامة ممتاز و انصح بحجز الغرفة السويت رقم 727 جدا فخمه و إطلالتها ساحرة

Cons:

نظافة الحمامات و توفر الشامبو و الصابون

2026-10-28 • via Nuitee
M
Majed • family_with_children • ae
10
2026-10-28 • via Nuitee
R
Rakhim • couple • de
10
2026-10-27 • via Nuitee
L
Lauren • couple • au
10
Book this hotel, you won’t be disappointed!
Pros:

Exceptional stay. Free parking. Approx 30 min drive to SCC and the Old Town. The staff were wonderful, friendly, and catered to any need we had. The room was meticulously clean and of a high standard - as was the entire hotel. Big comfortable bed and pillows, gorgeous bathroom, and it was so quiet. Buffet breakfast was substantial with a variety of different options daily. Dinner was fantastic (3 x seperate restaurants to choose from). The gym was excellent - the best hotel gym I have ever worked out in. Brand new, clean equipment and lots of it. The spa, sauna and wellness rooms were multi level and incredible. A simply gorgeous hotel and I would stay here time and time again.

Cons:

I only had one disappointment during my whole stay - and that was that the spa treatments / massages were no longer operating out of season (my stay was during October). They had closed the massage rooms / didn’t have spa staff now for the off season. This was really my only disappointment, as I would have loved to have one there, but maybe next time!

2026-10-27 • via Nuitee
T
Tom • couple • au
8
Okay as a stop over Apartment very clean but location was a little bit out as not many restaurants
2026-10-27 • via Nuitee
M
Mirza • solo_traveller • ba
9
2026-10-26 • via Nuitee
A
Arslan • family_with_children • at
1
Cons:

Wir waren von 23.10 vis 26.10 uhr im Hotel. Am 24.10 hatten wir über 12 stunden kein Wasser. Frühstückbuffet war auch eingeschränkt. Kein Kaffe kein Tee usw. Wir könnten uns mocht duschen, zähneputzen nicht auf die Toilette gehen. Es war eine Katastrophe. Rezeption sagte das Wasser kommt bald aber es vergingen stunden.
Personal unfreundlich kein grüßen. Sind ständig am Handy beschäftigt

2026-10-26 • via Nuitee
M
mh_dr • family_with_children • ba
4
2026-10-26 • via Nuitee
P
Patrik • couple • hr
8
Pros:

Osoblje pristojno, siguran i besplatan parking, soba udobna, izašli su nam u susret povodom rođendana

Cons:

Doručak bi mogao biti malo bolji.

2026-10-25 • via Nuitee
M
Michael • solo_traveller • gb
3
Don't stay here if you want a beer or glass of wine!
Pros:

The hotel was clean and the staff were mainly good.

Cons:

The hotel restaurant was closed. There is no bar as it's an alcohol free hotel. The phone in my room was not working. It was overall not a great experience.

2026-10-25 • via Nuitee
I
Ivana • family_with_children • hr
10
2026-10-24 • via Nuitee
C
Ceyda • family_with_children • de
7
2026-10-23 • via Nuitee
B
Benjamin • family_with_children • fr
9
Pros:

hotel luxueux, chambre spatieuse, et équipements de sports au top.

Cons:

petit déjeuner pas assez "français". Que des croissants et seulement 2 jours sur 3, pas de fruits en quantité suffisante, pas de brioche ou pain au chocolat. Dommage.

2026-10-21 • via Nuitee
S
Shusain • family_with_children • gb
6
Not as advertised on booking.com
Pros:

Clean.

Cons:

I booked this hotel for the heated indoor swimming pool, spa, treatment, massages & hamman. I was sent an email to upgrade to half board, pictures showed a big buffet restaurant. Pool was cold, the spa has been shut down for two years so no treatments or massages. The hamman was closed for repairs. At dinner we were told, chicken or fish, no other choice. Reception staff just shrugged their shoulders, offered no alternatives 🫤 They really didn't care.

2026-10-20 • via Nuitee