The Fern Mumbai, Goregaon, Series by Marriott

Hotels
7.7 (302 reviews)
4/277, I.B Patel Road, Behind H.P Petrol Pump, Village Pahadi, Goregaon East, , Mumbai , IN
+91 22 6134 6134

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast / generous spread
Clean, comfortable rooms
Polite and helpful staff (on-site)
Convenient / excellent location for commuting
Well maintained hotel
Cons:
Late check-in / room not ready
No bar or minibar (amenities lacking)
Noise / music outside disturbed sleep
High or variable room rates; perceived poor value
Delayed/unresolved refund and poor post-stay communication
Entrance lacks sufficient shade

Categories

Cleanliness
8.6
Multiple reviewers called rooms clean and well maintained; overall cleanliness is consistently praised.
Service
6.8
Mixed: on-site staff described as polite and helpful and in one case went out of their way, but there are serious negatives (3-hour check-in delay, repeated calls for noise, and an unresolved refund/post-stay communication failure).
Location
8.4
Generally described as convenient and excellent for commuting, though one reviewer noted location wasn't great and noise from outside affected sleep for some guests.
Room Quality
8
Rooms noted as clean and comfortable; some guests experienced noise issues that affected sleep but overall room condition is positive.
Amenities
6.9
Basic amenities meet expectations for many guests, but some missed a bar or minibar and one noted the entrance lacked sufficient shade.
Value for Money
6
Mixed to negative: several guests found prices expensive or highly variable compared with alternatives, though at least one review called it good value.
Food and Beverage
8.8
Breakfast and buffet/spread were repeatedly praised as very good to excellent across multiple reviews.
Overall Experience
8.1
Overall generally positive stay experiences (clean rooms, good breakfast, convenient location) tempered by pricing concerns, noise issues, and a notable unresolved refund/communication complaint.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation
Indulge in comfort at The Fern - Goregaon, where every room is elegantly furnished with modern amenities like a flat-screen TV, minibar, and plush bedding. Some rooms even offer stunning views of the city or mountains, providing a serene retreat after a long day of exploring Mumbai.

Convenient Services
Experience top-notch hospitality with a 24-hour front desk, car hire services, valet parking, and room service at your disposal. Whether you need assistance with travel arrangements or crave a delicious meal at any hour, the dedicated staff ensures a seamless stay.

Prime Location
Situated just 1.2 km from the Bombay Exhibition Centre, The Fern - Goregaon offers easy access to major attractions like ISKCON and Powai Lake. With the airport a short distance away, convenience and comfort harmoniously blend at this upscale hotel.

Book your stay at The Fern - Goregaon now for an unforgettable Mumbai experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 302 reviews
Cleanliness: 8.6
Service: 6.8
Location: 8.4
Room Quality: 8
Amenities: 6.9
Value for Money: 6
Food and Beverage: 8.8
Overall Experience: 8.1
N
Neena Virani • solo_traveller • in
6
2026-10-13 • via Nuitee
S
steve • couple • in
9
2026-09-19 • via Nuitee
H
Harshpreet • couple • in
9
Cons:

O was 3 hours late to my check in time and the room was still not ready

2026-09-19 • via Nuitee
H
Helen • extended_group • gb
9
a lovely hotel
Pros:

Breakfast was nice and good choices, rooms clean and comfortable, staff teams polite and efficient

Cons:

I would have liked a bar service to be available or a mini bar in the room

2026-09-18 • via Nuitee
D
Deepak • couple • in
1
2026-08-25 • via Nuitee
A
Aruna • solo_traveller • in
9
Overall the staff went out of their way to make it good for me
Pros:

The spread was very good

2026-08-24 • via Nuitee
A
Arvind B Sondagar • solo_traveller • in
10
Pros:

Very good 👍

Cons:

Very good 👍

2026-08-08 • via Nuitee
A
Andrew • solo_traveller • gb
4
Expensive for what you get.
Pros:

Breakfast was fine, Staff were pleasant.
Location wasn't great.
Had to call staff because of noise twice.
Music playing outside kept me up.

Cons:

Price was expensive compared to other hotels with better facilities.
There was too much noise from music or other people staying.

2026-08-04 • via Nuitee
R
Raghav • couple • in
9
2026-07-18 • via Nuitee
G
Gurpreet Singh • extended_group • in
10
2026-07-15 • via Nuitee
M
Milind G • couple • in
8
Over all it’s a value for money comfortable stay with amazing breakfast 😊
Pros:

Convenient to the place I wanted to commute every day

Cons:

Entrance was not covered enough by shade to offer more protection from rains

2026-07-08 • via Nuitee
K
Kekoo • family_with_children • in
9
Convenient location and a well maintained hotel!
Pros:

Excellent location, well maintained hotel, clean rooms with all the amenities that would be expected.

Cons:

All was fine.
Maybe the demand for occupancy is high, as a result of which room rates are sometimes extremely expensive, and vary significantly from time to time.

2026-06-28 • via Nuitee
S
Shankar • extended_group • sa
8
2026-06-26 • via Nuitee
S
Soni • solo_traveller • qa
1
I am extremely disappointed with the post-stay experience. Following my stay from 12–13 June 2026, I am still awaiting a
Pros:

Refund Still Outstanding – No Response from Hotel

Cons:

I am extremely disappointed with the post-stay experience.
Following my stay from 12–13 June 2026, I am still awaiting a refund of INR 11,866.75. I have made numerous attempts to contact the hotel by phone and email, but my calls are not being answered and my emails have gone unanswered.
The lack of communication is as concerning as the delayed refund itself. Guests should not have to chase a property repeatedly for money that is rightfully owed to them.
Until this issue is resolved, I cannot recommend this property based on my experience with their customer service and handling of refunds.

2026-06-19 • via Nuitee
R
ruiqing • extended_group • cn
5
2026-06-13 • via Nuitee
S
Salian • solo_traveller • in
8
2026-05-22 • via Nuitee
G
Girish • solo_traveller • in
10
2026-05-09 • via Nuitee
A
A • solo_traveller • in
10
Pros:

Everything

2026-05-08 • via Nuitee
M
Melbourne • solo_traveller • om
9
2026-05-01 • via Nuitee
S
Suhani • solo_traveller • in
7
2026-05-01 • via Nuitee