Extended Stay America Select Suites - Louisville - Airport

Hotels
•
Extended Stay America Select Suites
7 (372 reviews)
3300 Preston Highway , Louisville , us

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Poor cleanliness
Service issues
Uncomfortable rooms
Lack of amenities

Categories

Cleanliness
4.83
Several mentions of dirt, roaches, and mold indicate poor cleanliness.
Service
7.8
Mixed signals; while there were positive mentions of helpful staff, overall service issues were prevalent.
Location
8.84
Location to event center positively mentioned several times.
Room Quality
5.79
Mention of mold, peeling furniture, and uncomfortable beds negatively affects overall room quality.
Amenities
5.82
Lack of basic amenities noted, like hair dryer and utensils for the kitchenette.
Value for Money
8.28
Standard price expectation, with quality issues impacting perceived value.
Food and Beverage
7.83
No specific comments, assumed standard for this hotel tier.
Overall Experience
6.8
General sentiment indicates a disappointing overall experience, with multiple recurring issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 08:06

Property Description

Convenient Location
Extended Stay America Select Suites - Louisville - Airport offers a prime location near popular attractions like McDonald's Field and the Louisville Zoo. Situated just 1.5 km from the Kentucky Exposition Center, guests can easily explore the city's top destinations.

Comfortable Accommodation
Experience comfort at its best with air-conditioned rooms featuring a private bathroom, free WiFi, flat-screen TV, and free toiletries. The hotel ensures a relaxing stay with well-equipped rooms that cater to all your needs.

Nearby Landmarks
With Trager Stadium and Papa John's Cardinal Stadium in close proximity, sports enthusiasts will appreciate the convenience. Additionally, being only 4 km from Louisville International Airport, traveling to and from the hotel is a breeze.

Book your stay at Extended Stay America Select Suites - Louisville - Airport for a memorable and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

7
Based on 372 reviews
Cleanliness: 4.83
Service: 7.8
Location: 8.84
Room Quality: 5.79
Amenities: 5.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 6.8
J
Jaylan • solo_traveller • us
1
I need a full refund because I never stayed here.
Pros:

They let me reserve a room on this bookings app, I got there nobody was at the front desk then when a person did come they said there were nomore rooms available so I didn’t get to stay there.

2026-05-18 • via Nuitee
C
Christy • family_with_children • us
4
Will not stay there again
Pros:

Nothing just a place to lay for the night

Cons:

It was very dirty and outdated there was homeless people sleeping in abandoned cars out back in the parking lot. Holes everywhere that just had plaster thrown over them

2026-05-12 • via Nuitee
N
Nurfeta • solo_traveller • us
10
Pros:

Front desk lady is amazing! She is quick to get you in very nice and polite.
Thank you!!!

Cons:

Everything is nice and clean

2026-05-12 • via Nuitee
K
Kathleen • couple • us
1
Awful. We were stuck in our room because we had no key!!will never stay at this hotel again!
Pros:

The property was dirty The furniture looked like it came out of the garbage. When we arrived there was no one at the front desk. We waited 45 minutes for her to arrive. There was no furniture in the front lobby. She could not give us a key to the room. Therefore we were stuck in the room. When we went to check out again there was no one at the front desk. This placee should not even be open. It was disgusting. The floor in our room was dirty.

Cons:

Everything!!! It was disgusting!!!

2026-05-11 • via Nuitee
B
Brittany • couple • us
1
2026-05-09 • via Nuitee
K
Kemp • couple • us
1
Pros:

Dear Booking.com Support,

I am writing to formally request a refund for my stay at Extended Stay America Select Suites - Louisville - Airport on April 5 - April 6.

I booked this room at 11:00 PM and received no courtesy call, email, or text message regarding my check-in. When I arrived at the property after work, I was informed that I could not check in because I had been marked as a "no-call, no-show." This is inaccurate, as I had provided all necessary contact information during the booking process and received no outreach from the property.

I never had the opportunity to stay at the hotel, and I have been caught in a back-and-forth dispute between Booking.com and the property regarding my refund. I would appreciate it if you could resolve this matter and process my refund immediately.

Best regards,

Alyssa Kemp

2026-05-06 • via Nuitee
T
Thomas • couple • se
3
Okay apart from Saturday staff
Pros:

The lady at reception the first day we arrived (Friday 1st May) was really nice and helpful and offered to take store our bags before check in, then luckily our room was ready so we could check in early

Cons:

When we checked out on Saturday the 2nd May and was heading to the Kentucky Derby, the staff that day told us we couldn’t store our luggage for the day unless we booked another night. This felt a bit opportunist from the Saturday staff, as it was apparent the day before luggage could be stored. This led to us wasting the morning of the derby day finding somewhere to store our bags until we eventually found another hotel that was happy to store them for us.

2026-05-05 • via Nuitee
N
Neil • extended_group • us
1
2026-04-28 • via Nuitee
T
tonette • couple • us
10
Pros:

Nice

Cons:

Great stay

2026-04-28 • via Nuitee
T
Tina • solo_traveller • us
10
2026-04-25 • via Nuitee
L
Liliia • solo_traveller • us
1
Not sure if it’s worth $60 or not.
Pros:

The receptionist was friendly.

Cons:

Airplane sounds are terrifying and not allowing to sleep well. The facilities were really dirty. Sink was clogged. The shower was dirty too.

2026-04-25 • via Nuitee
T
Tina • solo_traveller • us
10
2026-04-25 • via Nuitee
T
Tina • solo_traveller • us
10
2026-04-25 • via Nuitee
D
Daniel • couple • us
1
It SUCKED!!! Like mini halfway house rooms. Nothing I expected.
Cons:

When you get to the property, you had to use the phone to call someone and then that person called the person that was supposed to be at the front desk and when I get to the room, it was like a jail room like the bed was on this metal frame unlike any Hotel I’ve been to. I didn’t even stay an hour I left. I couldn’t return my keys or talk to anyone because the lady was gone again. That was at the front desk the lock and shut it down for some odd reason, it was the worst hotel experience I’ve ever had with booking.com

2026-04-16 • via Nuitee
R
Rickman • couple • us
8
2026-04-16 • via Nuitee
B
Brown • couple • us
8
Pros:

Very clean rooms

2026-04-05 • via Nuitee
E
Eric • solo_traveller • us
3
2026-03-30 • via Nuitee
C
Cress • couple • us
4
Ok stay. Overpriced
Pros:

Bed was clean

Cons:

Room was shoddy. Walls were dirty and needed painting, toilet was wobbly. Dirt/ mold on wall by ac/ heat unit. Price was high.

2026-03-30 • via Nuitee
T
Tara And Joel • couple • us
3
Pros:

Room was clean

Cons:

No one around if you needed help. Room smelled fine but the rest of the building stank.

2026-03-29 • via Nuitee
M
Michael • solo_traveller • us
10
Friendly staff great location
Pros:

Great location

Cons:

Could use better cleaning. Fridge didn’t work and needed updated

2026-03-28 • via Nuitee