The Willows

Hotels
5.4 (975 reviews)
27 Lower Rock Gardens , Brighton & Hove , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Luggage storage
Non-smoking throughout
Private parking
Beach
See all facilities

Review Highlights

Pros:
Great location
Some helpful staff
Cons:
Lack of cleanliness
Poor room conditions

Categories

Cleanliness
4.06
Multiple reviews mention a lack of cleanliness, with dusty rooms and poor bathroom conditions.
Service
6.53
Staff were described as helpful in some instances but rude in others.
Location
8.07
Lots of reviews highlight the great location, close to main areas in Brighton.
Room Quality
3.52
Rooms were described as small, poorly decorated, and not well maintained.
Amenities
6.05
Smart TV appreciated, but overall, amenities were lacking.
Value for Money
5.01
Location doesn't justify the high price based on facilities.
Food and Beverage
5.46
No information available.
Overall Experience
4.53
Majority of reviews suggest a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Convenient Location
Located in the vibrant Kemptown district of Brighton & Hove, The Willows is a stone's throw away from Brighton Beach, Hove Beach, and Brighton Pier, making it a perfect choice for beach lovers and sightseers alike.

Modern Amenities
Each room at The Willows is thoughtfully equipped with a flat-screen TV, free WiFi, and a private bathroom stocked with complimentary toiletries. The cozy accommodations ensure a comfortable stay for every guest, whether visiting for leisure or business.

Nearby Attractions
Situated close to popular landmarks such as The Royal Pavilion, Victoria Gardens, and Brighton Dome, The Willows offers easy access to the best of Brighton's cultural and entertainment scene.

Book your stay at The Willows now and experience the best of Brighton & Hove!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.4
Based on 975 reviews
Cleanliness: 4.06
Service: 6.53
Location: 8.07
Room Quality: 3.52
Amenities: 6.05
Value for Money: 5.01
Food and Beverage: 5.46
Overall Experience: 4.53
D
Dean solo_traveller gb
7
Great stay well worth the money.
Pros:

Very close to the beach and pier. Easy check in and out. Brilliant location. Can't fault it. Only thing was on top floor was very warm. It did have a really good fan on the wall but under the understanding of the weather we are having it was acceptable. Can not fault the place would definitely use again.

Cons:

Nothing g really I mentioned the heat in last comment but that is not in the owners hands. Maybe A/C but obviously would have to reflect in the cost. Well worth the value of money.

2026-08-15 via Nuitee
R
Richard couple gb
1
Rude staff,dirty rooms, no breakfast,not told about parking said parking on website. P
Pros:

This is the worst hotel we have ever stayed in when visiting Brighton. First no parking 2 spaces for 12 rooms. Then we were told we should have booked parking haha with 2 spaces. The receptionist could not speak good English because we did not know what to do with our car. Single yellows everywhere. She could not explain to us what we had to do. First we asked if we could see the room she sent me to the top of the hotel with a terrible winding stairs that look very dirty. I have a bad knee I looked in the tiny room with a tiny bathroom and a terrible smell. I looked out the window i saw the back of buildings. I went back and told the receptionist that I would not walk all the way up those stairs to stay in a room like that. The stairs are dangerous. She said ok and took us to a room on the ground floor. Then a man arrived the owner. He explained we had to pay £20 for parking in zone C he gave my husband a ticket like a scratch card my husband scratched the wrong box and the owner said he would get a ticket. So we had to pay another £20 for another scratch card parking ticket. Extra £40 on top of the room that was like a prison cell we slept on a bed that was made of wood yes the mattress was comfortable the the wood that it was on was dirty and full of stains so we're the walls ect and the bed side table was same. We were lucky we only booked 1 night. The hotel is also being used for people who rent and live in the rooms. I was approached outside by a man who speed very badly of alcohol and I just ignored him and walked away. If you book at this hotel you will be ver very disappointed with what you have to pay for. Only bonus was it was near the sea. But does that excuse taking people's money to stay in a shit hole because that's exactly what this place it is.

Cons:

Close to the sea

2026-08-10 via Nuitee
R
Robin solo_traveller gb
9
2026-08-08 via Nuitee
S
Saurabh couple gb
1
Pros:

The photos sums up the stay

2026-08-04 via Nuitee
C
Carter solo_traveller gb
5
highly decent for the cost but not the cleanest
Pros:

how genuinely friendly and helpful the staff were. the guy at the desk was excellent, funny and friendly - helped get a car moved so i coudl use the parking space out the front, and had a good dry sense of humour.

the cost was very affordable for a last minute, same day booking.

the location was on the sea front, maybe 10 mins walk from town.

parking, and although paid (£20 overnight) was also good to have a space available.

Cons:

it really was not clean at all. and i dont mean just the rooms. the walls, the floors, the doors, the outside of the hotel really needs a good scrub and clean up. the beds were CLEAN though but the floors and walls were not haha.

2026-08-03 via Nuitee
S
Sally couple gb
1
It was disgusting and we couldn’t wait to leave
Pros:

Location

Cons:

It was filthy, the bathroom smelt of mould and I don’t think it had ever seen any bleach. The curtains were hanging off the rails and the quilt on the bed looked dirty. The sheets were clean though.

2026-08-02 via Nuitee
C
Claire couple gb
6
Great location, clean, functional Ok for one night
Pros:

The location….. right by the sea

Cons:

Parking is tricky if you don’t manage to book one of the two parking spaces which they charge an extra £20 for.

2026-07-24 via Nuitee
M
mike solo_traveller au
3
Better of at a hostel
Pros:

Close to beach

Cons:

Room had window removed so could not close, was open to the outside.
Shower was blocked flooded bathroom
Place was filthy, used band aid on the floor , stains on walls and shower, rot and girme
Photos must be years old

2026-07-24 via Nuitee
S
Stephen solo_traveller gb
10
2026-07-23 via Nuitee
J
Joanne solo_traveller gb
8
Pros:

Location was brilliant,

Cons:

N

2026-07-21 via Nuitee
A
Abbie extended_group gb
6
Only stayed due to other accom cancelling on us
Pros:

Good location to the sea front.

Cons:

Our bedroom was missing a window pane so the window was constantly open and could not close, therefore quite loud from outside noise. The room wasn’t very clean. The floors were filthy, linen and towels were stained.

2026-07-20 via Nuitee
K
Kelly couple gb
6
If you’re looking for a convenient location and do not plan to spend much time in the room this is an ok choice.
Pros:

It was a convenient location and clean. The staff were accommodating.

Cons:

We were on the top floor and it was so hot! The ceilings are also extremely low. We were also charged for the parking.

2026-07-19 via Nuitee
Y
Yousaf solo_traveller gb
10
very clean and parking
Pros:

easy to find and clean

Cons:

washroom

2026-07-16 via Nuitee
A
Alice extended_group gb
5
2026-07-16 via Nuitee
S
Steve solo_traveller gb
9
2026-07-14 via Nuitee
T
Tuğrul Ünal couple tr
3
2026-07-14 via Nuitee
C
Chen Yu solo_traveller tw
6
2026-07-12 via Nuitee
F
FABRIZIO solo_traveller gb
8
2026-07-12 via Nuitee
V
Vincent solo_traveller fr
3
Pros:

Emplacement

Cons:

Place de parking médiocre (photo)
Propreté inacceptable
Prise électrique dangereuse
Taches sur le couchage
Moisissures douche

2026-07-12 via Nuitee
H
Hoda couple gb
7
2026-07-11 via Nuitee