O' Tulum Riviera Maya Condo Hotel

Hotels
Lote 12 Tankah IV , Tulum , MX

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Free
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Scuba diving on site
Snorkeling on site
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Amazing place with amazing people
Quiet and perfect for relaxation
Cons:
Room cleanliness issues
Limited amenities

Categories

Cleanliness
7.43
The room plunge pool had dozens of dead mosquitoes, and the bed sheets had a blood stain. The pools were cloudy and foamy.
Service
9.4
The staff were kind and informative; however, service is reported as sloppy.
Location
9.44
A remote location with beautiful views, but the access road is challenging.
Room Quality
8.39
The place is a little old but generally comfortable with some issues.
Amenities
7.92
Not many rooms or amenities; the rooftop pool has beautiful views.
Value for Money
8.88
The price is great for the location and experience overall.
Food and Beverage
7.93
Restaurant was mid, and continental breakfast options are limited.
Overall Experience
9.4
Generally enjoyed the stay despite some issues with cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:13

Property Description

Luxurious Accommodations
Indulge in comfort and style in our air-conditioned rooms with flat-screen TVs and private bathrooms. Relax on your own terrace or balcony while enjoying the stunning views of Tulum.

Relaxation and Recreation
Unwind by our year-round outdoor pool or soak up the sun on our inviting terrace. Take advantage of our free bicycle rentals to explore the area or enjoy popular water activities like snorkeling and diving.

Convenience at Your Fingertips
From the attentive concierge service to the well-stocked bar, we ensure your every need is met during your stay. With easy access to nearby attractions and the airport, O'Tulum is the perfect choice for your next getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

Cleanliness: 7.43
Service: 9.4
Location: 9.44
Room Quality: 8.39
Amenities: 7.92
Value for Money: 8.88
Food and Beverage: 7.93
Overall Experience: 9.4
M
Marek • couple • cz
10
The only hotel in Tulum i would come back to!
Pros:

The personnel is amazing! The restaurant serves the best food in whole Tulum!! In the night you can see turtles on the beach.

Cons:

the road here is not the best, but no problem

2026-06-13 • via Nuitee
I
Irma • solo_traveller • mx
4
Pudo ser mejor
Pros:

Las vistas en O'Tulum son hermosas, el hotel en general es lindo y Nuria es muy amable

Cons:

Hace falta mantenimiento y detalles, las instalaciones están bastante deterioradas, el piso de la habitación estaba muy sucio y olía a humedad, no cuenta con servicio de restaurante o al menos no abrió ninguno de los dos dias que estuvimos ahí, no hay personal por ninguna parte y habia gente trabajando, el aire no funcionaba aunque le dieron solución al sía siguiente

2026-06-05 • via Nuitee
A
Ana • solo_traveller • br
3
Cons:

Não havia funcionários com quem pudesse interagir.
Parecia um hotel abandonado, sem manutenção, pintura velha em todos os lugares, sujo.

2026-06-01 • via Nuitee
B
Bry • solo_traveller • mx
10
Pros:

El lugar está bastante privado para relajarte en las albercas la cama era muy cómoda y tenía buena vista hacia el mar.

2026-05-28 • via Nuitee
E
Evelyn • couple • it
5
Pros:

Gut gefallen hat uns lediglich, dass man direkt vom Hotelzimmer aus Zugang zum Pool hatte und zusätzlich direkt im großen Pool schwimmen konnte. Das war der einzige positive Punkt unseres Aufenthalts.

Cons:

Nicht gefallen hat uns, dass die gesamte Anlage sehr veraltet wirkte und vieles nicht gepflegt wurde. Das betraf unter anderem die Liegen am Strand, die Fliesen im Zimmer, Fenster und Türen sowie die Gehwege. Insgesamt machte das Hotel leider keinen gut instand gehaltenen Eindruck.

2026-05-25 • via Nuitee
M
Mendoza • extended_group • mx
10
Pros:

Me gustó más la vista y albercas que hay en planta baja

Cons:

Que sean las bebidas un poco altas en costo

2026-05-12 • via Nuitee
S
Stefan • couple • at
2
2026-05-12 • via Nuitee
F
Fayolle • couple • fr
4
Pros:

La dame de l’accueil était hyper sympa

Cons:

Les photos sont trompeuses et il faudrai faire de gros travaux de rénovations car cela ne correspond pas à 100% aux photos. Établissement très vétuste avec un gros potentiel

2026-05-11 • via Nuitee
C
Carmen • solo_traveller • mx
10
Pros:

La tina de la habitación y las albercas :)

2026-05-08 • via Nuitee
4
40770947678771bc8b474cd6f97dc46e • extended_group • de
6
Ansich ist das Hotel sehr schön, aber alles sehr in die Jahre gekommen und müsste mal dringend Instand gesetzt werden. K
Pros:

Sehr freundliches Personal. Die Aufteilung der kleinen Anlage mit den Pools sehr schön. Zimmergrösse und Betten waren sehr gut. Hatten die Mastersuite.

Cons:

Zu weit draußen, Straße dort hin Katastrophe leider. Der Strand ist nicht wirklich nutzbar, auch alles voller Algen und Steine. Zimmer und Anlage sehr in die Jahre gekommen, Frühstück kann man das auch nicht wirklich nehmen. Toast, Marmelade, Kaffee, kl. Obstschale.

2026-04-18 • via Nuitee
8
826afdf0e678701b3bbb0d4989b03ae9 • solo_traveller • gp
8
Bien aujourd'hui, a du etre magnifique il y a 15 ans
Pros:

L hotel a du etre vraiment magnifique ...il y a 10 ou 15 ans , malheureusement le temps ne l a pas arranger et un manque d entretien flagrant donne un aspect vetuste a cet établissement
La chambre est tres correcte , la literie confortable, les équipements présents ( cafetière, frigo ,TV sèche cheveux ect...)
Le personnel tres sympa
C est calme et proche de la plage

Cons:

La vétusté de l hotel en général
L emplacement, c est assez loin de tulum et la route ( piste en terre) est longue et en mauvais état, ca rend chaque deplacement de l hotel désagréable ( comptez au moins 20 a 30 min pour arriver sur la route principale, donc 45 min de tulum

2026-04-18 • via Nuitee
1
123fced5c97e7182c6501482151e601e • solo_traveller • ch
5
Pros:

Margarita war top

Cons:

Lage und Meer war flip

2026-04-16 • via Nuitee
2
2e0f05aa2af87086caafd9bb539abe13 • solo_traveller • ch
4
Pros:

Hotel délabré, pas de plage, que des rochers, loin de tout avec route d'accès horrible. Vacances balnéaire impossible. Très déçu, ne mérite pas d'être sur Booking.

Cons:

Hotel délabré, cuisine quelconque, petit déjeuné très basique. Un hôtel au centre loin des plages est à privilégier, car de toute manière il faut rouler environ 40 minutes pour accéder à des plages baignable. Je me suis senti arnaqué, et le personnel n'entends rien. Ils nous prennent pour des pigeons.

2026-04-16 • via Nuitee
0
0ae4c0bcbb397008b7472bc895bc0570 • solo_traveller • us
10
Todo exelente
Pros:

Todo fue excelente

Cons:

Ninguno comentario malo

2026-04-15 • via Nuitee
F
fdda22d0d63671c9b0827ba96877b264 • solo_traveller • mx
9
Pros:

La vista del hotel es increíble, tal cual cual como se ven en las fotos a pesar que había sargazo.

Cons:

De la habitación no me gusta que no estaba muy limpio y el.baño.tampoco, creo que deben de darle mas mantenimiento y luceria impecable.

2026-04-12 • via Nuitee
O
Omar • solo_traveller • ca
10
Relaxing and refreshing.
Pros:

Staff was friendly and welcoming and the location was excellent for relaxing.

2026-04-11 • via Nuitee
J
Jorge • couple • mx
10
Pros:

La amabilidad de los empleados.

Cons:

Todo me gustó.

2026-04-03 • via Nuitee
C
Claudio • couple • br
9
2026-04-03 • via Nuitee
C
Clara • couple • cl
8
2026-03-31 • via Nuitee
A
Amy • solo_traveller • us
7
Great staff large bathtub. Private plunge pool but room a little worn
Pros:

Friendly staff. Very accommodating. Nice place to have a cup of coffee and fruit. Great price for location AC worked great. Shower ok

Cons:

The location was on the rough part of the bay.
The room was quite worn down
Only one road in and out which is quite rough.
Only one of these can be actually fixed. But would be nice with a little upgrade
Not set up for handicap or disabled folks
Animal friendly

2026-03-31 • via Nuitee