Orient by Isrotel Exclusive

Hotels
•
Isrotel Hotels & Resorts
9 (2172 reviews)
3 Emek Refa'im Street , Jerusalem , il

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Children allowed

Facilities

Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Access to nearby outdoor pool
Self parking (surcharge)
Beach umbrellas
Beach yoga on site
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Cons:
Cleanliness issues
Noisy environment
Dining area crowded

Categories

Cleanliness
8.46
Reviews highlighted issues with cleanliness in dining areas and bathrooms.
Service
9.93
Multiple reviews praised the helpfulness and dedication of the staff.
Location
9.47
The location received positive comments for convenience and accessibility.
Room Quality
8.42
Rooms were comfortable but some found issues with noise and privacy.
Amenities
8.95
Facilities like the pool were appreciated, though some improvements suggested.
Value for Money
8.91
General satisfaction with the price to quality ratio was mentioned.
Food and Beverage
8.46
Food quality was positively noted but dining experience was sometimes chaotic.
Overall Experience
9.43
Overall experiences were very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:32

Property Description

Luxurious Wellness Area and Swimming Pools
Indulge in relaxation at Orient by Isrotel Exclusive with its wellness area offering a sauna, hot tub, hammam, and fitness facilities. Dive into luxury with not just one, but two swimming pools - indoor and seasonal outdoor, perfect for unwinding after a day of exploring Jerusalem.

Convenient Location and Modern Amenities
Situated just 1.5 km from the city centre, this hotel offers easy access to must-visit sites like the Western Wall and the Church of the Holy Sepulchre. Enjoy modern comforts in every room, including air conditioning, flat-screen TV, and free WiFi. Some rooms even boast a private balcony for a touch of serenity.

Culinary Delights and Entertainment
Satisfy your cravings at the on-site restaurant and bar, serving up delectable dishes and refreshing drinks. For entertainment, take a short 5-minute walk to Jerusalem's First Station entertainment area. Book now and elevate your Jerusalem experience at Orient by Isrotel Exclusive.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that the gym is accessible only by guests aged 18 years or older. Please note that on Saturdays and the final day of Jewish holidays, check-in is after 18:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLV

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ILS 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₪ 43 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2172 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
חטיב ואפה • solo_traveller • il
10
2026-06-13 • via Nuitee
B
binisti • couple • il
9
2026-06-12 • via Nuitee
J
Jaime • couple • il
1
i will never try again orient jerusalem
Pros:

not much

2026-06-10 • via Nuitee
E
ELIE • solo_traveller • fr
10
2026-06-09 • via Nuitee
A
Andrey and Larisa Miller (Stupak) • solo_traveller • il
10
2026-06-07 • via Nuitee
H
Harel • solo_traveller • il
10
חופשה מפנקת זוגית.
Pros:

צוות מדהים, שירות שלא קיים במלונות בארץ.
הכל מתוקתק עד לפרטים הקטנים.
אנשים שירותיים, מלון מפנק. פעם שנייה בו.
חדר מצויין, מיטה נהדרת. על הכל כמעט חשבו לנוחות מירבית.
תודה לכם על חופשה מצויינת.

Cons:

עבודות רבות בכבישים סמוכים שמקשים על ההתניידות.

2026-06-07 • via Nuitee
S
Smadar • solo_traveller • il
6
סבירה וקצת מאכזבת. אחרי פעמיים מפנקות מאוד. השהות האחרונה היתה בינונית לאור המחיר הגבוה.
Pros:

הצוות מקסים, אדיב ומקצועי. המיקום של המלון ( למרות שלאור העבודות בכביש על פתח המלון המחיר של חדר לילה עדיין יקר). האוכל טוב מאוד! הבריכה למעלה מגניבה (למרות שאין פינת עישון)
המקורה למטה היתה עמוסה ולא מאוד נקייה.

Cons:

סתימה במקלחת והצפה.
המיטה הנוספת שסידרתם לנו בחדר- לא נוחה והחברה שלי קמה עם גב תפוס.
החמאם היה לא נקי הרצפה במיוחד מסביב למיטת אבן- ממש לדרוך על טינופת והניקוז מלא לכלוך. שני ברזים היו שבורים. לאור מה שכתבנו הבעיות שציינתי המחיר היה יקר מדי!

2026-06-06 • via Nuitee
O
Ohad • couple • il
10
2026-06-05 • via Nuitee
S
Soly • couple • br
10
Espetacular
Pros:

Tudo

2026-06-04 • via Nuitee
T
Ticket Defender • solo_traveller • il
10
Pros:

Well laid out

Cons:

Construction nearby
Not their fault

2026-06-02 • via Nuitee
אורי • couple • il
8
2026-06-02 • via Nuitee
L
lital • solo_traveller • il
10
2026-06-01 • via Nuitee
S
Shai • couple • fr
9
2026-05-31 • via Nuitee
A
Alexandra • couple • fr
9
A perfect welcoming and customer service
Pros:

Everything was perfect
I want to thank the entire staff and especially the manager of the restaurant for their kindness, professionalism and hospitality
Gilad (bell boy) thanks to you 2, you’re the best 👍🏻

Cons:

Too much noise sometimes at the swimming pool

2026-05-31 • via Nuitee
M
Miran • couple • il
5
2026-05-30 • via Nuitee
U
uriel • couple • il
10
לא זול אבל הייתה לנו חוויה טובה מאוד!
Pros:

בוודאות נחזור שוב. רוב הצוות הפגין שירותיות ברמה גבוהה גם כאשר צצו בעיות ניתן לנו מענה בצורה נעימה. האוכל מגוון טרי ונקי.

Cons:

המחיר קצת גבוה

2026-05-30 • via Nuitee
I
Inbal • solo_traveller • il
10
Pros:

שירות מדהים.חדרים מרווחים.יחס אישי

Cons:

הייתי מוסיפה 2 כסאות מתקפלים בחדרים עם מרפסת עמידה.

2026-05-30 • via Nuitee
D
David • couple • il
9
מלון איכותי ומומלץ
Pros:

החדר נקי ומתוחזק יפה ארוחת בוקר עשירה עם שירות מצויין למרות העומס

Cons:

תהליך הצ׳יק אוט ארוך עם המתנה

2026-05-29 • via Nuitee
J
joel • solo_traveller • be
10
Pros:

את הבריכה המקורה

2026-05-29 • via Nuitee
E
Evelyne • couple • fr
10
Pros:

L‘accueil , la propreté, le petit-déjeuner et la piscine

2026-05-29 • via Nuitee