Hotel Dene & Conference Centre

Hotels
9.2 (421 reviews)
Highway 28 and Range Road 423 , Cold Lake , ca

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great room quality
Excellent value for money
Cons:
Pool closed for maintenance
Cleanliness concerns
Lack of amenities

Categories

Cleanliness
8.18
Concerns were raised about a used soap discovered in the washroom.
Service
9.65
The receptionist was friendly and made a positive impact on the stay.
Location
9.69
Great location for work travelers, especially for those working in CLFN and FLFN.
Room Quality
9.98
The room was highly praised for its aesthetics and comfort.
Amenities
7.67
Pool was closed for maintenance, and several amenities were noted as lacking.
Value for Money
9.63
The value for the cost was considered excellent.
Food and Beverage
9.18
Breakfast variety was appreciated, although some items have been reduced.
Overall Experience
9.65
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:04

Property Description

Luxurious Amenities and Convenient Location

Featuring an indoor pool and hot tub, Hotel Dene & Conference Centre offers a relaxing stay conveniently located along Highway 28 next to Casino Dene. The property boasts a restaurant, free WiFi, and spacious guest rooms with modern amenities.

BirchBark Bistro and Fitness Center

Start your day with a delicious breakfast at BirchBark Bistro, and later, maintain your fitness routine at the well-equipped fitness center. The hotel also offers 2,142 square feet of meeting space with on-site catering, perfect for business travelers or special events.

Comfortable Accommodations

Each air-conditioned guest room includes a flat-screen cable TV, large work desk, and ergonomic chair for your convenience. The private bathroom is stocked with free toiletries and a hairdryer, ensuring a comfortable stay.

Experience luxury and convenience at Hotel Dene & Conference Centre - book your stay today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CAD 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 421 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.69
Room Quality: 9.98
Amenities: 7.67
Value for Money: 9.63
Food and Beverage: 9.18
Overall Experience: 9.65
B
brock couple ca
9
2026-06-26 via Nuitee
J
Janvier couple ca
7
Never received my damage deposit back
Cons:

Never received my damage deposit back

2026-06-24 via Nuitee
O
Oriyomi couple ca
10
2026-06-01 via Nuitee
R
Rebecca couple ca
10
Comfortable, clean and safe place to stay.
Pros:

Clean, good customer service, good breakfast.

Cons:

Nothing to dislike

2026-05-09 via Nuitee
G
Gregg solo_traveller ca
10
Enjoyable stay
Pros:

Front desk staff are fantastic, comfy beds, absolutely fantastic shower pressure, full hot breakfast.

Cons:

No complaints

2026-05-08 via Nuitee
F
Faizan couple ca
10
2026-05-04 via Nuitee
T
Tisha couple ca
8
2026-05-04 via Nuitee
B
Blair couple ca
10
2026-04-19 via Nuitee
C
Colleen extended_group ca
9
2026-04-10 via Nuitee
R
Roger couple ca
5
Disappointed that we’re not made aware of pool being closed.
Pros:

Location

Cons:

Pool and fitness centre were closed

2026-03-21 via Nuitee
A
Aubichon couple ca
7
2026-03-16 via Nuitee
S
Singer couple ca
8
2026-02-11 via Nuitee
K
Karen extended_group ca
8
2026-01-20 via Nuitee
R
Ryley extended_group ca
3
Don't cut corners its not worth it in the long run!
Pros:

I've been coming to Hotel Dene for the past 5+ years as I do a lot of work in CLFN and FLFN. It has great location and amenities and comfortable beds!

Cons:

I've noticed the attention to detail has dropped since the change in the manager (Colin). The staff seem to be okay but mostly its the following examples that are small but make a difference:
- no lotion in rooms (its a dry fall and winter coming up and this should be an absolute minimum)
- adding a bottle of water available for guests should also be a standard
- my shower head was nearly falling off - I am 6'1 and the shower head was lower than that - I can't propoerly stand underneath the shower!
- There used to be mixed fruit with the breakfasts! now its just oranges and apples. Myself and my employees always enjoyed this and sad now that the hotel is trying to save costs that are small but actually people notice. please bring this back...
- also there are no coffee sleaves for people taking coffee to go! very uncomfortable and inconvenient! please bring this very cheap addition back
- MY employee also said he found a used soap in his washroom...

Its the small things that don't cost a lot but go a long way or people notice! this is a crossroad to pick up the slack and remain a great option for travellers in the north or cheap out and cut corners and become a sad story.

2026-01-20 via Nuitee
M
Manuel extended_group it
9
Pros:

pessima solo colazione americana

Cons:

possibilità di fare una colazione europea

2026-01-19 via Nuitee
M
Manuel extended_group it
9
Pros:

Il personale molto accogliente e professionale

Cons:

La colazione è solo americana e non continentale, basterebbe un po di frutta fresca, brioches, biscotti, la pulizia viene fatta ma potrebbe essere più frequente

2026-01-19 via Nuitee
L
Laureen solo_traveller ca
9
Pros:

It was a very short notice trip but the staff were very accommodating. Beautiful room!

2026-01-19 via Nuitee
M
Manuel extended_group it
10
Pros:

The hotel is beautiful and the staff is perfect and welcoming, I think it's the best hotel in the area.

Cons:

I didn't like the total absence of a continental breakfast,

2026-01-19 via Nuitee
R
Rabbit extended_group ca
5
Good
Pros:

Good

Cons:

Good

2026-01-19 via Nuitee
C
Crystal couple ca
10
I enjoyed my stay.
Pros:

The staff was awesome

2026-01-19 via Nuitee