Lion & Swan Hotel

Rooms were very warm- staff were quick to offer fans and this made a big difference.

Air conditioning in this hot weather would have been good

The breakfast service was very slow on our last morning as a wedding party arrived. The room for one couple in our party was cancelled late on and they had to make alternative arrangements.

Nothing

Getting attention if staff could be quite difficult, waiting for a staff member to be free to help with check in as they ran between bar, tables and check in desk.
Was staying with friends and they were told they had to stay at a sister hotel for the first night in advance and were told that on the second night they could stay with the rest of us. On the day of the move the hotel team phoned the sister hotel to tell them they didn't have space instead of phoning our friends directly.
Dinner on the first night there was a long wait for food and same for breakfast on our last morning.

All In all it felt like there was a lack of staff, we were told there was some sicknesses so understandable but did affect experience and a lack of communication with guests.

Not enough staff, service was very slow

We had 2 rooms booked during a heat wave. One room was ok as it had a lot of windows to move the air around, we had a fan in the room but it was still warm at times.
The other room was stifling hot and could not cool down at all.
The rooms would benefit from air conditioning units really, even portable ones as the fan just blew hot air around. We had to keep the room door into the corridor open at times to create some air flow.
Everything else was lovely, but the hotel needs to invest on how to keep their guests comfortable in hot weather.

Service at breakfast and the bar at night was very poor. Nearly an hour wait for food

When you enter the room there is a step which could be hazardous for some people and maybe should be mentioned when guests are checked in. We didn’t have any issue with this.

Upon arrival it wasn't 100% clear where I should enter to check-in. The main entrance looked like a restaurant to me and it was difficult to find someone to check where to go. After staying there, it seems silly that I couldn't figure it out, but tired travellers are often not the most logical beings.

Also, it was very difficult to make contact with the hotel before my stay. This made it difficult to confirm some of the details that I need to straighten out before my trip. However, when at the hotel the communication was excellent.