Moxy London Excel

Hotels
•
Moxy Hotels
8.5 (4373 reviews)
1014 Dockside Road , London , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor food quality
Uncomfortable beds

Categories

Cleanliness
8.25
The hotel was clean and comfortable, but some guests reported issues with the heating and food temperature.
Service
9.25
Staff were described as friendly and helpful, with instances of good service noted.
Location
9.25
The location was perfect for accessing nearby attractions and transport.
Room Quality
8.25
Rooms were large and modern, but some guests found the beds uncomfortable.
Amenities
8.25
Basic amenities were present; however, some guests noted a lack of air conditioning.
Value for Money
8.75
Overall a decent value considering the location and comfort, but some felt pricing was inconsistent.
Food and Beverage
7.25
Breakfast was a small selection, and some guests reported issues with evening meals being not up to par.
Overall Experience
8.75
Overall, a positive experience with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Modern 4-Star Hotel in London

Convenient Location and Amenities
Located just 2.9 km from the O2 Arena, Moxy London Excel offers a shared lounge, bar, and free WIFI. Guests can enjoy a complimentary welcome drink and a continental breakfast. The hotel also features a business centre, ironing facilities, and convenient reception assistance for exploring the area.

Pet-Friendly Accommodation
This 4-star hotel is pet-friendly, ensuring all members of your family are welcome. Private parking is available for a fee, making it easy for guests to bring their furry friends along for the stay.

Close to Airport and Attractions
With Greenwich just 4.4 km away and London City Airport a mere 1 km from the hotel, Moxy London Excel provides easy access to popular attractions and convenient travel options.

Book your stay at Moxy London Excel now for a modern and pet-friendly experience in London!

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply. All guests checking in at the hotel will be asked for a valid ID and a credit card for a pre-authorization for accommodations and/or any extras that might occur during the stay. Guests who have booked a prepaid reservation must check in with the same credit card that was provided to make the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Property Video

Guest Reviews

8.5
Based on 4373 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.25
Overall Experience: 8.75
G
Guillaume • solo_traveller • gb
7
2026-05-29 • via Nuitee
J
Joao • family_with_children • lu
9
2026-05-29 • via Nuitee
T
Tufail • solo_traveller • gb
10
Pros:

Great clean hotel

2026-05-29 • via Nuitee
A
Ashiful • couple • gb
10
2026-05-29 • via Nuitee
T
Tracey • solo_traveller • gb
8
2026-05-29 • via Nuitee
G
George • solo_traveller • gb
10
Pros:

Very helpful and friendly staff members

2026-05-28 • via Nuitee
I
Ivona • solo_traveller • hr
8
2026-05-28 • via Nuitee
A
Aroadwelltravelled1 • Business • Mauritius
4
Air conditioning does not work in this hotel - Avoid in summer
Pros:

Unfortunately despite a wonderfully warm welcome from engaging front of office staff the basic requirement of an ability to sleep was not met. The air conditioning advertised as part of the room amenities does not work and the Moxy team are aware of this. Avoid this hotel in warm weather or you will be trapped in their small rooms with hot air blowing at you from the air conditioning unit. This is, according to staff, a cost containment decision taken by their owners. Best avoided and last stay for me!

2026-05-27 • via Tripadvisor
R
Rhianna • solo_traveller • gb
10
2026-05-27 • via Nuitee
A
Adwoa • couple • nl
8
2026-05-26 • via Nuitee
W
Webhead1992 • solo_traveller • gb
10
2026-05-25 • via Nuitee
J
JOANNE • solo_traveller • gb
9
Pros:

Good, especially Gluten free options

Cons:

I was cold and the heating couldn’t be adjusted

2026-05-25 • via Nuitee
S
Stéphane • solo_traveller • fr
10
Pros:

Le style de l'hôtel est cool

Cons:

Rien

2026-05-24 • via Nuitee
S
Sara • extended_group • es
9
2026-05-23 • via Nuitee
A
Annika • solo_traveller • se
8
2026-05-22 • via Nuitee
D
David • family_with_children • gb
10
2026-05-22 • via Nuitee
O
Oluwafemi • couple • gb
8
Stay was great
Pros:

The lounge

2026-05-21 • via Nuitee
S
Sophie • solo_traveller • gb
3
DESPITE PROXIMITY TO AIRPORT I WOULDN'T STAY AGAIN
Pros:

VERY GOOD PARKING ALTHOUGH SIGNAGE COULD BE CLEARER

Cons:

THE ROOM SMELT OF STALE BODIES, THE SHEETS SMELT ALSO AND WASNT CONVINCED THEY WERE CLEAN, I FOUND A LONG BLACK HAIR IN THE BED AND LONG BLACK HAIRS IN THE SHOWER

2026-05-20 • via Nuitee
S
Sebastian • solo_traveller • pl
8
Pros:

Smaczne śniadania, czystość

2026-05-20 • via Nuitee
M
Miriam • couple • gb
8
Pros:

Good location, close to the DLR. Good breakfast

Cons:

The car park if too hard to find.

2026-05-20 • via Nuitee