The Queens Head Hotel, Self Check-In

Hotels
9.2 (741 reviews)
6 Sandgate , Berwick-Upon-Tweed , gb
+44 1289 307852

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Pets allowed
Breakfast in the room
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Unreliable service

Categories

Cleanliness
8.39
Filthy carpets and dirty shower reported, overall not meeting cleanliness standards.
Service
9.86
Staff were mentioned as friendly but difficult to contact, indicating average service quality.
Location
10
Repeatedly praised for its convenient location in multiple reviews.
Room Quality
8.4
Mixed reviews on room quality with issues like small size and old mattresses.
Amenities
9.35
Basic amenities provided, but some were missing like a functioning bar.
Value for Money
9.38
Generally considered good value, though some guests felt it was overpriced given the conditions.
Food and Beverage
8.34
Free breakfast options were inadequate and varied, leaving guests underwhelmed.
Overall Experience
9.89
Overall experience was mixed; some appreciated the low price but many were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:02

Property Description

Historic Charm and Modern Comfort

Convenient Location
Located near Spittal Beach and various attractions, including The Maltings Theatre & Cinema and Lindisfarne Castle.

Diverse Dining Options
Indulge in European cuisine at the on-site restaurant with special dietary accommodations available.

Ready to experience a blend of history and comfort? Book your stay at Queens Head Hotel now and make unforgettable memories!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EDI

Location

Guest Reviews

9.2
Based on 741 reviews
Cleanliness: 8.39
Service: 9.86
Location: 10
Room Quality: 8.4
Amenities: 9.35
Value for Money: 9.38
Food and Beverage: 8.34
Overall Experience: 9.89
H
Hayley • solo_traveller • gb
8
Pros:

Great stay. Very central. Breakfast provided in the room, self check in. They provided very nice gluten free options at short notice which was appreciated. Lovely pubs and restaurants nearby. I would stay here again

2026-08-26 • via Nuitee
V
vera • couple • gb
10
2026-08-26 • via Nuitee
M
Michael • couple • gb
4
Lonely!
Pros:

Nice position, friendly cleaning staff

Cons:

Not aware that it had become self check-in and we felt uncomfortable being alone there.
Not aware of self check-in in when we booked, and had we known this we would not have booked here

2026-08-25 • via Nuitee
J
Jen • couple • gb
10
2026-08-23 • via Nuitee
S
Stephen • solo_traveller • gb
9
Pros:

The location was amazing.

2026-08-22 • via Nuitee
B
Blair • family_with_children • gb
5
Not worth the money
Pros:

beds were comfortable

Cons:

self-checkin not for me
too noisy a location
shower too small
not value for money

2026-08-21 • via Nuitee
D
Diane • couple • gb
8
Such a central spot to stay in Berwick, lovely welcome and breakfast hamper and nice room too
Pros:

lovely breakfast hamper and great position in the town

2026-08-16 • via Nuitee
S
Sandra • family_with_children • gb
9
Provided all that we required for a brief stay overnight
Pros:

Loved that we had a fridge. Breakfast hamper was great.

2026-08-12 • via Nuitee
A
Anke • solo_traveller • de
9
Pros:

Top Lage, viele Restaurants und Bars und trotzdem nicht laut.

Cons:

Wir waren rund un zufrieden

2026-08-11 • via Nuitee
P
Paul • extended_group • gb
8
2026-08-11 • via Nuitee
J
Jane • couple • gb
10
Pros:

The cleaning staff were superb! Very helpful to us while we had to wait.

2026-08-10 • via Nuitee
J
Julie • couple • gb
7
Pros:

Location very good; room was clean & bed comfortable. Hamper breakfast perfect as we had to be away early. Fan in the room was great (& quiet)

Cons:

Room quite small & hot, but weather warm so……
Don’t like foam pillows.
All minor “gripes”

2026-08-10 • via Nuitee
F
Faye • family_with_children • gb
7
Good budget place to stay
Pros:

Room and beds were clean and comfortable, breakfast options were provided in the room, good location for us, some nice bars and restaurants around. Beautiful beach near by. Decent enough shower and clean towels and bedding.

Cons:

The room could use some blinds or dark curtains as the sun shone in early morning.
The lock on the door was a bit dodgy, could do with a replacement. It did make me feel a bit unsafe with the place not being staffed..
The seagulls plague the whole of Berwick, and we didn't sleep much because of them squawking all night, but this isn't a hotel issue.

2026-08-09 • via Nuitee
A
Alistair • solo_traveller • gb
6
Fine, but quite eerie. Hotel appeared completely unstaffed.
Pros:

Room was clean, instructions provided on how to get access.

Cons:

Hotel appeared to be totally unstaffed and quite eerie - instructions provided by SMS (combination locks), it had some communal areas (inc a small bar) on entrance but appeared to be totally unused, blocked off and everything was unlit. Some food provided in the room for breakfast in the morning and again no staff present upon departure.

2026-08-07 • via Nuitee
T
Tracey • couple • gb
7
2026-08-04 • via Nuitee
S
Sharon • solo_traveller • gb
7
Pros:

Lication was exceptional, free parking close by and central to good restaurants

Cons:

Not much as the price suited the situation

2026-08-04 • via Nuitee
R
reiverken • Friends getaway
10
Perfect !
Pros:

Unmanned entry but clear instructions on how to enter hotel and to access room keys were sent on day of visit.
Very clean room , comfortable beds , and great en-suite shower.
fridge in room and a plentiful breakfast hamper already in place to enjoy in the morning or a wee sneaky snack at night .
Consisted of granola, fresh milk, fresh orange juice , yoghurts , croissants , jams , biscuits, chocolate bars , satsumas and selection of hot drink sachet which made a Nice change from the usual fry up .
Quiet part of town yet only 2 minutes walk up to main street and equally short distance to the walls for a great walk .
Wouldn`t hesitate to stay again

2026-08-03 • via Tripadvisor
R
Robert • extended_group • gb
8
2026-08-02 • via Nuitee
D
Dominic • solo_traveller • gb
6
Pros:

Main things to like were the price and location. The mini breakfast they made available in our fridge was a nice touch.

Cons:

Getting into the shower was a tight squeeze.

2026-07-25 • via Nuitee
C
Caroline • extended_group • gb
1
Absolute disgrace. Do not stay here.
Pros:

Awful place. Self check in was the only option. Never saw a member of staff during our stay. The place was a real dump so there is nothing to like.

Cons:

Everything.

2026-07-20 • via Nuitee