The Queens Head Hotel, Self Check-In

The fact there was no staff. The bar and restaurant is non existant anymore. The walls are super thin I could hear the room next to me just talking at normal volume and you could hear their TV. There was a weird vibe to the place I think it was because no staff were there, it felt weird downstairs like everything was shut up and abandoned

No staff when we arrived and never saw anyone at reception. Bar wasn't open at all. Parking rules were complicated but free parking was available if you followed the rules.

I couldn't get in to hotel.had no code to get through door

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Poor view room was dark lack of daylight

C'est dommage que cet hôtel ressemble à un fantôme: pub à l'entrée et salle à déjeuner abandonnés, sombre, escaliers lugubres car la lumière automatisée s'allume trop tard. Porte coulissante de sa salle de bains fait du bruit. Bref, on a l'impression que les jours de cet hôtel sont comptés. Le petit déjeuner est bien intentionné, mais manger à deux sur une toute petite table ronde n'est pas commode.

It very out dated. No restaurant very

Me my brother got locked in the room 3 times witch i dident think staff did there job all they said was qe dident know how yo lock a door. Emergency contact no one picks up.that was a family room we dident even get offered a refund i will not be back

No staff

Negatives: difficult to get proper COLD water, unless you reduce the water pressure;
my own duvet was far too thick and on 1st night woke up sweating. The other bed's duvet was a sensible thickness, for this time of year;
the total lack of staff was definitely a disappointment, but can get the background reasons for this, such as keeping costs down. However, we were able to use a table in the dining area for our shop-bought fish and chips and made sure we tidied up after ourselves;
the parking arrangements could have been better: I decided I should pay £1 to acquire a parking disc which I discovered can be used throughout Northumberland which is certainly clever, but we should have been able to park right outside the Hotel, as there are spaces there. I read the sign to do with parking and realised I had to find a nearby shop to sell me a disc and that was relatively straightforward. To be 'safe', I decided to park thru the stone archway where we enjoyed 24-hour free parking;
We wondered if the noisy seagulls were going to be an issue, but amazingly, it didn't bother us too much

Lack of face to face contact with staff

Location. It felt like it was an abandoned building. Check out was at 10am, which is fine, but they proceeded to do fire alarm testing before that time and we weren’t notified. The lounge/bar area on the main floor was closed. No toilet paper holder. For the price, it was disappointing.