Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent central location
Rooftop pool with good space
Good value for money
Convenient proximity to beach/attractions
Cons:
Poor cleanliness and maintenance (leaks, cracks, dirty hot tub)
Old towels and linens reported
Insects in some rooms (flying ants)
Some rooms small or with hard beds
Inconsistent compensation/handling of major issues

Categories

Cleanliness
4.5
Multiple reviews explicitly call out poor cleanliness: dirty rooms, jet/hot tub growth, old towels and linens, cracks and general lack of upkeep; several guests moved rooms due to leaks and reported illness.
Service
9.6
Service is frequently praised across reviews — staff repeatedly described as friendly and helpful; though one complaint about poor compensation for an AC/leak issue, overall staff interactions are a strong positive.
Location
9.4
Location is consistently noted as excellent/central and convenient (close to beach, markets, nightlife); many guests highlight the prime positioning.
Room Quality
7
Room quality is mixed: some guests found rooms and beds comfortable, others report small balconies, hard beds, flying ants, AC leaks and dated decor—serviceable but inconsistent.
Amenities
8.7
Amenities (notably the rooftop pool) are repeatedly praised and considered a highlight; however the hot tub/jet cleanliness issue and some minor shortcomings temper the score.
Value for Money
8.9
Several guests call the hotel very good value and fine for the price, though a few feel the property does not match a 4-star expectation; overall perceived as good value.
Food and Beverage
8.5
Limited mentions only (complimentary orange juice/coffee given as compensation in one case); no major complaints about dining services, so F&B is taken as satisfactory.
Overall Experience
9.8
Overall impressions are mixed but lean positive due to location, staff and rooftop pool; serious cleanliness and maintenance issues lower some stays, yet many guests report an enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 12:22

Property Description

Convenient Accommodation with Free WiFi

Modern Amenities

Neon Patong Hotel ex At Patong offers comfortable rooms with flat-screen TVs and private bathrooms. Guests can unwind at the outdoor pool or stay active at the fitness centre.

Great Location

Situated just a short walk from Jungceylon Shopping Center, guests can easily explore the vibrant area and enjoy the nearby attractions such as Bangla Road and Patong Boxing Stadium.

Exceptional Service

With 24-hour staff availability at the front desk and car rental services, guests' needs are always taken care of at Neon Patong Hotel ex At Patong.

Book your stay now for a memorable experience in Patong Beach!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

8.3
Based on 1430 reviews
Cleanliness: 4.5
Service: 9.6
Location: 9.4
Room Quality: 7
Amenities: 8.7
Value for Money: 8.9
Food and Beverage: 8.5
Overall Experience: 9.8
K
Kwok hung • couple • gb
8
Pros:

Nice staff

Cons:

None

2026-03-07 • via Nuitee
A
Aaron • extended_group • gb
1
Bad wouldn’t recommend anyone to stay there. Nice people but the hotel is not what it seems not looked after and you wil
Pros:

The location was good.

Cons:

Everything else. It wasn’t clean, no hot water sometimes staff wouldn’t clean the room, sometimes they would forget to leave any towels. I was moved from my suite because the air con was leaking, made me very ill. Hotel staff put me in a standard room and didn’t offer me anything compensation wise, just a. Free orange juice/ coffee everyday. Wasn’t offered any money back or a refund. This hotel doesn’t reflect the 4 star rating. Cracks all over the walls. Said they would fix the AC and just carried on leaking all over my clothes, been to doctors multiple times since I have got back. Still not been offered a refund which is all I want.

2026-03-07 • via Nuitee
N
Nicholas • couple • us
1
Pros:

The staff is very friendly

Cons:

The hotel is not very clean due to the age of the property. I attempted to use the hot tub and all kinds of disgusting growth came out of the Jets.

2026-03-06 • via Nuitee
C
christian • couple • gb
8
Pros:

We stayed here last year. Great location. Very friendly staff

Cons:

The beds are a bit hard for me.

2026-03-06 • via Nuitee
G
Gasmi • couple • fr
10
2026-03-05 • via Nuitee
M
Martin • solo_traveller • se
9
Great location and value!
Pros:

Perfect location, nice rooftop pool with lots of space, friendly staff. Its really good value and absolutley fine.

Cons:

The decor is a bit off. Feels a bit cheap.

2026-03-03 • via Nuitee
K
Karadag • solo_traveller • th
9
2026-03-03 • via Nuitee
M
Mensforth • couple • au
8
2026-03-03 • via Nuitee
K
Karadag • solo_traveller • th
9
2026-03-03 • via Nuitee
E
Elijah • family_with_children • ru
7
2026-02-28 • via Nuitee
A
Annette • couple • de
9
Pros:

Uns hat es sehr gut gefallen
Alles positiv

2026-02-28 • via Nuitee
L
Laure • extended_group • fr
8
Très agréable
Pros:

La propreté
L’emplacement
Le personnel très disponible
L’accès à la piscine jusqu’à 23h

Cons:

Petit bémol sur les transats,

2026-02-27 • via Nuitee
C
Cyril • couple • fr
7
2026-02-27 • via Nuitee
A
Amirante • solo_traveller • it
10
Pros:

piscina e staff piscina

Cons:

tutto soddisfacente

2026-02-26 • via Nuitee
J
Jaimy • couple • nl
10
Top
Pros:

Het is een fijn hotel. Fijn personeel. Mooi zwembad!

Cons:

Vliegende mieren in mijn kamer en zelfs in mijn bed. Maar als ik van het balkon naar beneden keek zag ik ook vuilniscontainers.. dus is niet gek. Kan het hotel niks aan doen.

2026-02-25 • via Nuitee
P
Pietro • couple • it
10
Indimenticabile
Pros:

Pulito, ben posizionato vicino a qualsiasi cosa.
5 minuti a piedi dalla bangla e dalla spiaggia.

Cons:

Nulla, tutto perfetto

2026-02-25 • via Nuitee
R
Robert • solo_traveller • ie
10
2026-02-24 • via Nuitee
F
fatih • extended_group • tr
5
2026-02-24 • via Nuitee
S
Sanel • family_with_children • ch
5
Pros:

Hotel ist sehr zentral gelegen.

Cons:

Sind keine 4 Stern Hotel.

2026-02-24 • via Nuitee
S
Shir • couple • il
2
2026-02-23 • via Nuitee