Twiga Beach & Spa

Hotels
•
Independent
New Jacaranda Road, Watamu, Kilifi County, 80202 , Watamu , KE
39-06-32092929

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Facilities

Conference space
Free breakfast
Full-service spa
Free reception
Conference center
Free self parking
Beach towels
Free buffet breakfast
Couples/private dining
Art gallery on site
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Review Highlights

Cons:
Poor treatment by staff
Misleading all inclusive package
Language barrier
Racially insensitive incident

Categories

Cleanliness
1
The review provided does not mention any details on cleanliness.
Service
1
Service is depicted as extremely poor, involving issues with entry to the hotel and aggressive treatment by the management.
Location
1
The review provided does not offer insight into the hotel's location.
Room Quality
1
The review does not specifically mention room quality, as the guests did not complete their stay.
Amenities
1
The guests were dissatisfied with their experience, noting that the ‘all inclusive’ package was misleading.
Value for Money
1
The guests perceived poor value for money, as their expectations for the all inclusive offer were not met and their experience was cut short.
Food and Beverage
1
There is a notable dissatisfaction with the all inclusive package not including alcoholic beverages.
Overall Experience
1
The overall experience was highly negative, leading to the guests prematurely leaving the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 13:57

Property Description

Indulge at the Full-Service Spa
Unwind and pamper yourself with our spa treatments during your stay at Twiga Beach & Spa.

All-Inclusive Dining Experience
Enjoy meals and beverages at our onsite dining establishments with our all-inclusive rates.

Event Spaces and Amenities
Plan your next event at our hotel, offering a conference center and 80 meeting rooms. Free self-parking is available for your convenience.

Book your stay at Twiga Beach & Spa now for a luxurious beachfront experience!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a negative Antigen COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

  • Pets

    Service animals not allowed

  • Covid

    Minimum age for negative COVID-19 test result requirement: 12

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Location