Thong's Inn Hotel Kualanamu

Hotels
8.1 (675 reviews)
Jl. Pasar V Kebun Kelapa, Kualanamu. Kecamatan Beringin Lubuk Pakam - Deli Serdang , Medan , id

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Close to airport
Friendly staff
Nice pool
Cons:
Unclean rooms
Slow food service
No hot water

Categories

Cleanliness
7.23
Several reviews mention unclean showers and a generally below standard cleanliness level.
Service
8.7
Many reviews highlight friendly staff and good service despite some slow food service.
Location
9.24
Close proximity to the airport and convenience of free transport to airport noted positively.
Room Quality
7.69
Some reports of thin walls and unclean rooms affect the score, but overall average comfort.
Amenities
8.22
Amenities like the pool and free shuttle service are frequently praised.
Value for Money
8.18
Mixed feedback regarding prices, but some rooms considered good value for the services provided.
Food and Beverage
7.23
Food service was slow and breakfast offerings were considered lacking by multiple guests.
Overall Experience
8.3
Overall experience is viewed positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:29

Property Description

Convenient Location
Located just 6 km from Kualanamu International Airport, Thong's Inn Hotel Kualanamu offers a hassle-free stay with free airport transfers for guests.

Comfortable Accommodation
Each room is equipped with a flat-screen TV, private bathroom, and some units even feature a cozy seating area, terrace, or balcony for relaxation.

Great Amenities
Guests can enjoy complimentary WiFi, on-site restaurant, and free private parking during their stay. The 24-hour front desk ensures that all needs are met promptly.

Experience convenience and comfort at Thong's Inn Hotel Kualanamu. Book now for a memorable stay!

Important information:

Conveniently located near Kualanamu International Airport (KNO), Thong's Inn is the perfect transit hotel for both business travelers and tourists. Whether you're here for a quick layover or a longer stay, we provide a relaxing and comfortable experience with a variety of amenities to make your journey seamless.

Enjoy complimentary Wi-Fi throughout the hotel, take a dip in our refreshing swimming pool, let the kids have fun at our playground, or unwind with a drink at our cozy café.

Our Hotel provide Airport Shuttle Transfer to the Kualanamu International Airport, which is 15 minutes away from the airport. Whether for pick-up or sending you off to the Airport, we'll be gladly to fulfill your request! Additional charge will be required for the shuttle.

With spacious rooms, friendly service, and a prime location just minutes from the airport, Thong's Inn is your ultimate choice for comfort, convenience, and great value.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
This property is located in a pedestrian-only zone.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 675 reviews
Cleanliness: 7.23
Service: 8.7
Location: 9.24
Room Quality: 7.69
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 8.3
A
Artur couple pl
8
Pros:

bliskość lotniska z dobrym dojazdem, domek w którym byliśmy zakwaterowani

Cons:

nieczynny basen, bardzo słaby wybór na śniadanie

2026-06-28 via Nuitee
I
Ivy solo_traveller ca
10
Very pleasant
Pros:

Beautiful hotel and property with a lovely set of staff and beautiful rooms, I definitely think this is worth it if you’re coming in from Medan airport, it’s only a short drive away and the hotel offers shuttle service. Our room was very clean and spacious with a nice bathroom. The kitchen is also a great bonus with plenty of good and affordable food options. They also have several very well maintained gardens to walk through.

Cons:

The location is a little far of you are planning on visiting Medan often however it is doable. I think it beats staying in a hotel in the city anyways. It does get a little loud with the mosque close by but I don’t think you can avoid that in Medan.

2026-06-25 via Nuitee
Boukette solo_traveller be
6
BOF mais propre et proche de l'aéroport
Pros:

Proche de l'aéroport, cet hôtel est une solution si on doit prendre 1 vol tôt le matin. Belle petite salle de bain, douche agréable. Petites bouteilles d'eau gratuites, les grandes (1,5 L) étant facturées à 15 000 roupies. Beau jardin autour de l'hôtel, avec moustiques qui rôdent.

Cons:

Le restaurant est en-dessous de tout. C'est vraiment mauvais et très gras. Évitez de manger là bas et prenez un bon repas ailleurs avant d'arriver à l'hôtel. Bcp de moustiques. La piscine est indisponible car en réparation. Ayant vu les ouvriers "bricoler", je ne suis pas optimiste..🤣. des transats sales sont installés au bord de la piscine, sans coussin. Il n'y a aucun endroit où se poser (je suis arrivée vers 16h) à part rester dans sa chambre ...

2026-06-25 via Nuitee
G
Georgina solo_traveller nz
5
Pros:

Clean, comfortable, functional. Pleasant staff. Good breakfast. Close to the airport.

2026-06-24 via Nuitee
R
RAJA solo_traveller my
7
Pros:

Everything

2026-06-22 via Nuitee
A
Alicja couple gb
7
Pros:

Very convenient location for getting to the airport

2026-06-20 via Nuitee
L
Lindsey couple nl
9
2026-06-20 via Nuitee
S
Sandra couple de
1
Wir würden es nicht empfehlen…
Pros:

Freundliches Personal, Lunch Paket

Cons:

Die komplette Beschreibung stimmt so garnicht mit dem was wir vor Ort angetroffen hatten. Das Zimmer war sauber aber nicht annähernd sondiert auf den Bildern. Es hat total nach Abfluss gerochen, die Stühle auf dem Balkon/Terrasse waren kaputt so das man sich kaum setzen konnte. Im allgemeinen haben wir uns dort garnicht wohl gefühlt.

2026-06-18 via Nuitee
C
Cris-cris solo_traveller es
5
NO RECOMENDABLE
Pros:

No cumplió mis expectativas en nada. Reservé el 4 de junio, la piscina ya estaba en obras y el traslado al aeropuerto pasó de ser cortesía del hotel a ser de pago, todo esto me informaron el dia 6 , sin posibilidad por mi parte de cancelar la reserva y poder elegir otro hotel. Personal profesional para dar excusas, pero sin solucionar nada.

2026-06-17 via Nuitee
C
Camila couple co
6
Ok in overall for a short stay
Pros:

Handy for late arrivals or early departures from the airport, 24/7 service was amazing, the staff were great, the room was comfortable.

Cons:

not enough room to move a bit more comfortably.

2026-06-14 via Nuitee
N
Nur Shakina extended_group my
8
Pros:

Shuttle service was very convenient, was given adjacent rooms with my party - very accomodating.

Cons:

Location is very far from town and hard to access outside of a taxi

2026-06-12 via Nuitee
G
Georgina solo_traveller nz
8
Although it looks old the rooms are clean and comfortable. Good for an overnight near the airport
Pros:

Clean bedroom, linen, comfortable bed and excellent helpful staff Good breakfast. Very handy to airport.

Cons:

It's looking worn, just a a good repaint would smarten it up.

2026-06-12 via Nuitee
J
Jenny couple gb
5
Passable.
Pros:

Good access to airport. Nice staff. Food was ok.

Cons:

Run down.

2026-06-10 via Nuitee
E
Elenah couple fr
1
L’établissement m’a fait payer des choses que je n’avais pas utilisé sans me croire, c’était vraiment pas propre et un p
2026-06-08 via Nuitee
S
Silvia solo_traveller es
10
2026-06-06 via Nuitee
A
Andrej couple cz
8
Pros:

We used hotel just for the evening/night to the morning flight from Kualanamu. The room was clean and nice. Place has small garden for the walk and stuff is nice.

Cons:

Comparing to meals we have had in Sumatra, the meals in the hotel were lower quality.

2026-06-05 via Nuitee
A
Ahmad Hanazir family_with_children my
7
perfect stay for short transit guest
Pros:

Location wise very near to airport. Airport shuttle is available at scheduled time table. I took villa twin bed, very spacious room and bath.

Cons:

Airport shuttle is additional cost per room. Not free as i read before. TV mounted on the wall is too small in view of the viewing distance from the bed. The smell/fragrance as you enter the room can improve. Aromatherapy is preferably can set the fresh mood

2026-06-03 via Nuitee
J
Jasper couple nl
7
2026-06-02 via Nuitee
D
Dewi solo_traveller nl
7
2026-06-02 via Nuitee
D
Dewi solo_traveller nl
7
2026-06-02 via Nuitee