Mercure Kuala Lumpur Shaw Parade

Hotels
•
Mercure
8.6 (1124 reviews)
152, Changkat Thambi Dollah , Kuala Lumpur , MY

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Good location
Cons:
Bad smell in surrounding area
Crowded breakfast
Poor water pressure

Categories

Cleanliness
8.31
Clean rooms mentioned, but issues with water pressure noted.
Service
8.98
Staff described as friendly and helpful with prompt service.
Location
8.52
Good location with shops nearby, but some complaints about surrounding area scent.
Room Quality
8.77
Nice spacious rooms with great views.
Amenities
8.6
Nice pool and ambience but poor breakfast service noted.
Value for Money
8.66
Standard quality for this hotel tier.
Food and Beverage
8.41
Breakfast quality varied; some complaints about food running out.
Overall Experience
8.58
Overall comfortable stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:18

Property Description

Prime Location in Kuala Lumpur
Luxurious Amenities
Delicious Dining Options

Book now for an unforgettable stay at Mercure Kuala Lumpur Shaw Parade.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.6
Based on 1124 reviews
Cleanliness: 8.31
Service: 8.98
Location: 8.52
Room Quality: 8.77
Amenities: 8.6
Value for Money: 8.66
Food and Beverage: 8.41
Overall Experience: 8.58
H
HANGHANG • extended_group • cn
8
2026-09-20 • via Nuitee
V
vincent Leow • solo_traveller • my
7
2026-09-05 • via Nuitee
J
Jeganathan • extended_group • ch
10
2026-08-25 • via Nuitee
C
Cécile • solo_traveller • fr
9
Pros:

Literie propre confortable et petit déjeuner complet

Cons:

Ras

2026-08-25 • via Nuitee
H
hafiz • solo_traveller • sg
10
Not gatekeeping this awesome gem in KL
Pros:

Perfect in every way..

Room cleanliness
Aircon
Staff during check in
All exceeds the standards..

Minor issues just to nitpick..
Slightly more variety during breakfast.
Not dat breakfast was bad, would prefer slightly more variety.. 🙏🏽

Cons:

Nothing.. Scores slightly less for location for those who prefers tobe in the city center.. Not for me.. i prefer slightly away from the hustle and bustle..

2026-08-24 • via Nuitee
E
Entertainment • solo_traveller • kr
8
Pros:

가격대비 좋았음

Cons:

청소 퀄리티가 너무 안좋음. 대충 치우는 경향이 있음. 사이드테이블에 있는 쓰레기 등 제대로 치우지 않음. 남자 청소부라서 그런것 같음

2026-08-23 • via Nuitee
A
Alghamdi • solo_traveller • sa
9
2026-08-02 • via Nuitee
F
Faisal • solo_traveller • om
7
2026-08-02 • via Nuitee
Éric • solo_traveller • re
8
Peu mieux faire au niveau de l'accueil
Pros:

La chambre, très bien, conforme et très bien équipée avec machine à café Nespresso. Petit déj ça va, l'emplacement, moi j'aime bien mais ceux qui veulent du wahou c'est pas le bon emplacement.

Cons:

Bon l'accueil j'ai connu mieux, pas de boisson d'accueil, ils ne sont pas venus nous aider pour les bagages et les personnes à l'accueil sont certes chaleureux mais sans plus. Si on compare à d'autres hôtels de Malaisie, on n'a vu mieux pour moins cher

2026-07-23 • via Nuitee
P
Penghua • solo_traveller • cn
1
抽一次罚500,没当场给钱,会一直敲门喊你要,大早上八九点就敲门
Pros:

都挺好的,对抽烟的人不太友好

Cons:

不需要,继续保持

2026-07-22 • via Nuitee
J
Jaume • couple • es
10
Estancia muy agradable.
Pros:

La habitación tenia un tamaño muy bueno y era muy confortable y con excelentes vistas.
El bufet de desayuno era muy completo, pero me faltaron más productos occidentales.
La piscina en el ultimo piso era excelente y con magníficas vistas.

Cons:

Me gusto todo.

2026-07-15 • via Nuitee
ًWahib • solo_traveller • sa
8
Pros:

موقع رائع وطاقم العمل متعاون لأبعد الحدود

2026-07-14 • via Nuitee
C
Cano • extended_group • es
9
2026-07-08 • via Nuitee
B
BOON KHAI • solo_traveller • tw
10
2026-07-02 • via Nuitee
M
Michèle • couple • fr
10
Très bon séjour confortable
Pros:

La propreté , le petit déjeuner continental, l’emplacement à proximité des transports et des centres commerciaux.

Cons:

Manque d’animation et musique

2026-06-29 • via Nuitee
M
Michèle • couple • fr
10
2026-06-29 • via Nuitee
A
Alexander • solo_traveller • au
9
2026-06-25 • via Nuitee
K
Khairul Azhar • solo_traveller • my
10
Exeptional best
Pros:

Everything. Good additional drinks and snacks

Cons:

Nothing.

2026-06-22 • via Nuitee
S
Sepet_SomAr • solo_traveller • my
8
Excellent!
Pros:

Room was spacious, comfortable mattress, clean bathroom, it exceeded our expectations with the money spent.

Cons:

Maybe location was quite difficult for us as we were not familiar. Traffic congestion can be quite bad during weekend.

2026-06-18 • via Nuitee
S
Sadiq Yousef • solo_traveller • om
9
Pros:

Location, breakfast, pool, a good 4 star hotel in a good location

2026-06-14 • via Nuitee