Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Extremely friendly, professional and helpful staff
Spacious rooms and family pool villas
Beautiful pool and boutique, intimate grounds
Breakfast with wide selection / highly praised
Free tuk-tuk service to town
Spa, happy hour cocktails and good amenities
Flexible check-in/check-out and inclusive laundry
Cons:
Some cleanliness issues reported (ants on fruit, stained pillows/towels)
Rooms/villas and bathrooms are aging and need upgrades
Showers can be poorly planned (water spills everywhere)
Toilets/bathroom fittings reported as old and stained by some guests
Limited vegetarian options at breakfast for some guests
Isolated lost item / communication issue reported

Categories

Cleanliness
8.3
Mixed reports: generally clean property but some guests noted issues (ants on welcome fruit, stained pillows/towels, aged linens) so cleanliness is slightly below top-tier expectations.
Service
9.9
Excellent and repeatedly praised: friendly, professional, very helpful staff from check-in to restaurant and concierge; responsive to requests and accommodating (early check-in/late check-out, room move).
Location
9.5
Very good location — described as central with convenient free tuk-tuk to town and easy access to local sights; convenient for exploring Siem Reap.
Room Quality
8.6
Rooms are spacious and well appointed (family rooms, pool villas) but several guests noted aging fittings and bathrooms needing upgrades, plus shower drainage/plan issues.
Amenities
9.8
Strong amenities: lovely pool, spa, happy hour cocktails, small boutique feel, free tuk-tuk service, laundry included — widely praised as highlights of the stay.
Value for Money
9.3
Perceived as good value — many guests call it great value for a boutique property, with positive balance of price vs service and facilities.
Food and Beverage
9
Generally positive: breakfast described as wide and amazing by many, though a few guests noted limited options for some and isolated issues (ants on fruit, fewer vegetarian choices).
Overall Experience
10
Highly recommended overall: boutique, intimate resort with excellent hospitality and atmosphere; staff and service are the standout elements driving top overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:45

Property Description

Tranquil Oasis Amidst Siem Reap

Luxurious Accommodation: Metta Residence & Spa offers a range of rooms, some with private spa baths and scenic views of the pool or garden. Enjoy the plush bathrobes and slippers provided for your comfort.

Exceptional Amenities: Relax by the outdoor swimming pool, savor delicious meals at the open-air restaurant, and unwind at the bar. Benefit from free WiFi, a 24-hour front desk for all your needs, and complimentary bicycle usage to explore the area.

Culinary Delights: Indulge in authentic Cambodian and international cuisine at the in-house restaurant, where daily breakfast is served to start your day right.

Experience serenity and luxury at Metta Residence & Spa. Book your stay now for a truly unforgettable getaway.

Important information:

Please note that the property offers airport transfer transfers (SAI) with addtional charge. Guests are required to provide arrival details in advance using the Special Requests box available. Please note that the complimentary shuttle service to the city center runs every evening.

Please note that the complimentary shuttle service to the city center runs every evening.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Location

Guest Reviews

9.3
Based on 918 reviews
Cleanliness: 8.3
Service: 9.9
Location: 9.5
Room Quality: 8.6
Amenities: 9.8
Value for Money: 9.3
Food and Beverage: 9
Overall Experience: 10
T
Takaaki • couple • jp
10
Amazing
Pros:

The breakfast was excellent.
I accidentally broke a shampoo bottle in my room. I tried to pay for the full cost, but they gave me a discount.

2026-09-18 • via Nuitee
A
Abi Ramia • extended_group • lb
1
2026-09-17 • via Nuitee
B
Bruno • family_with_children • pt
9
Amazing!
Pros:

Everything. The staff, the food, the room. Incredible.

Cons:

-

2026-09-14 • via Nuitee
R
Rosie • couple • au
10
Pros:

Clean, easily accessible, nice pool area, attentive staff with exceptional service, great breakfast buffet selection, highly recommended

Cons:

Abit further from city centre but it’s fine

2026-09-12 • via Nuitee
S
Sivarana • family_with_children • us
10
All employees are friendly
Pros:

Quiet

2026-09-11 • via Nuitee
A
AnthonyHung • solo_traveller • tw
9
Pros:

員工熱情 服務很好 周圍環境安靜 房間很大 早餐豐富且好吃

Cons:

冷氣需要較長時間冷房 水溫不太好控制 房間隔音稍差

2026-09-11 • via Nuitee
C
Colyne • couple • fr
10
2026-09-10 • via Nuitee
H
Hélène • couple • fr
10
Agréable et reposant
Pros:

Le personnel était super agréable et les chambre était spacieuse et le service au top

Cons:

Salle de bain un peu vieillissante mais rien d’alarmant

2026-09-08 • via Nuitee
A
Aline • family_with_children • kh
9
Amazing place
Pros:

O hotel é lindo

2026-09-08 • via Nuitee
S
Sivarana • family_with_children • us
10
I like all employees they are so friendly
Pros:

Natural and quiet

2026-09-07 • via Nuitee
S
Seang • couple • hu
10
Pros:

没有

Cons:

没有

2026-09-07 • via Nuitee
S
Sivarana • couple • us
10
2026-09-06 • via Nuitee
S
Susan • couple • us
10
Best customer service
Pros:

Leading up to the stay the team was amazing at helping to coordinate tours and working with my limitations. Honestly went above and beyond to setup for a great trip.

2026-09-06 • via Nuitee
A
Astrid • couple • at
6
Cons:

Meiner Meinung nach, definitiv kein 5Sterne-Hotel. Die Zimmer waren okayish sauber und schon sehr in die Jahre gekommen. Es lagen fremde Haare am Boden und die Fugen in der Dusche sind alle verschimmelt. Für ein 5Sterne-Hotel erwarte ich mir auch, dass ich mein Gepäck nicht selber in den 1. Stock ohne Lift hochschleppen muss. Also ich würde dem Hotel maximal 3 Sterne geben

2026-09-04 • via Nuitee
F
Fabien • couple • fr
10
Magnifique hôtel +++
Pros:

Un magnifique hôtel, avec un personnel à l’écoute, toujours souriant et particulièrement disponible, notamment pour vous aider à organiser vos excursions à Angkor.

Le petit-déjeuner est très copieux, varié et soigné. Un tuk-tuk est également mis gratuitement à disposition par l’hôtel pour rejoindre le centre-ville ou, par exemple, se rendre au musée.

Les chambres sont incroyables et très luxueuses, parfaitement pensées, très modernes tout en restant ancrées dans la tradition et l’esprit du lieu.

Enfin, la piscine et le spa sont superbes et complètent parfaitement l’expérience.

Une très belle adresse que nous recommandons sans hésiter !

Cons:

Les transats de la piscine situés sous les pergolas pourraient probablement être remplacés, car ils semblent un peu usés.

2026-09-02 • via Nuitee
M
Menaka • solo_traveller • my
7
2026-08-31 • via Nuitee
N
Niklaus • family_with_children • ch
10
Schönes Hotel mit einem grossen Pool
Pros:

Das Hotel liegt in der Nähe des Zentrums.
Sehr freundliches Personal.
Die Zimmer sind grosszügig eingerichtet.

2026-08-29 • via Nuitee
A
Andre M Cesario • solo_traveller • it
10
Fantastic Hotel
Pros:

The hotel is perfect everithing was amazing but my particular point to all staff. They are so pleasant, lovely! Thank you all!

Cons:

There is no point to unlike.

2026-08-25 • via Nuitee
F
Fatima • extended_group • es
10
Trato excelente
Pros:

El personal súper atento y servicial. Un trato maravilloso. Hotel perfecto, hicieron de nuestra estancia un 10.

Cons:

Nada, todo perfecto!

2026-08-23 • via Nuitee
E
Eduardo • extended_group • es
9
Gente con increíble trato!
Pros:

La piscina es muy bonita, las habitaciones amplias y grandes camas.

Cons:

La localización, está en medio de la nada.

2026-08-22 • via Nuitee