Kyu Karuizawa Hotel Otowa No Mori

Hotels
8.8 (369 reviews)
Karuizawa 1323-980 , Karuizawa , jp

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Delicious food
Cons:
No elevator access
Limited breakfast options

Categories

Cleanliness
8.69
Room was clean and comfortable according to multiple reviews.
Service
9.16
Staff were described as friendly, attentive, and helpful throughout the reviews.
Location
9.2
The location was praised for its tranquility and beautiful surroundings.
Room Quality
8.45
Rooms were comfortable, though some mentioned they were small.
Amenities
8.18
Noted lack of an elevator and limited food options for certain diets.
Value for Money
8.64
Price point mentioned; some felt it could be expensive for certain amenities.
Food and Beverage
8.89
Food quality was highly praised, especially the breakfast options.
Overall Experience
9.16
Guests reported a wonderful stay and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:51

Property Description

Luxurious Mountain Resort Experience

Elegant Rooms with Modern Amenities
Indulge in a comfortable stay with flat-screen TVs, air conditioning, and minibars in every room. Enjoy the convenience of an electric kettle, coffee/tea set, and a well-equipped private bathroom.

Fine Dining and Relaxation
Savor exquisite dishes at the French Restaurant Keiki or try traditional Japanese cuisine at Sumibikushiyaki Otowa-tei. Take a leisurely stroll in the garden, unwind on the terrace with a coffee, or utilize the 24-hour front desk's luggage storage service.

Convenient Location for Exploring
Explore the charming Kyu-Karuizawa area with ease, just a short walk from shopping and dining spots. Don't miss the scenic Kumobaike Lake, a quick 5-minute drive away.

Experience luxury and convenience at Kyu Karuizawa Hotel Otowa No Mori. Book your stay now for an unforgettable mountain resort getaway.

Important information:

Guests with children must inform the property at time of booking. Please specify how many children will be staying with you and their respective ages in the special request box.

Please note that extra charges apply to baby cots per night.

Please inform the property in advance to request an extra bed for your room. Please also indicate the correct number of guests staying at the time of booking.

A shuttle is provided during the winter on weekdays according to the following schedule. Please contact the property directly for details.
From Karuizawa Station South Exit to the hotel: 15:30 / 17:30
From the hotel to Karuizawa Station South Exit: 10:00 / 11:00 / 15:10/ 17:10

Please note that guests may be required to wait for the next shuttle if the shuttle reaches its maximum passenger occupancy.

There is no elevator and guests must walk up stairs to reach their rooms.

Please note, check-in at 14:00 will change to 15:00 from April 2020.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥4,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for ¥10,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 369 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.45
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.89
Overall Experience: 9.16
M
Mari • couple • us
8
満足です。またお伺いいたします。
Pros:

貸自転車がありサイクリングもできてよかったです。

Cons:

かけ布団が少し暑かったので、タオルケットのような薄手のかけ布団がおいてあるとありがたいです。

2026-07-20 • via Nuitee
N
NAOYUKI • couple • jp
7
良かった〜
Pros:

静かで清潔。

Cons:

TVの元電源のいれかたが、わからなかった。

2026-07-20 • via Nuitee
N
NORIKO • solo_traveller • jp
9
2026-07-20 • via Nuitee
Y
Yasui • solo_traveller • jp
10
Pros:

窓からの庭の緑も綺麗ですし、部屋も清潔。　ロケーションもよく便利。

Cons:

バーサービスの飲み物が好みで無くて残念。もっと沢山の種類の中から選べたら良かった。

2026-07-18 • via Nuitee
M
Megumi • couple • jp
7
2026-07-16 • via Nuitee
佳誼 • family_with_children • tw
10
古典優雅的氣息，在森林當中幽靜的氣氛，令人充分享受度假氛圍。
Pros:

飯店的地點非常清幽，在車站前主要道路的巷子裡，既便利又安靜。從飯店到舊輕井澤街區也是走路就能到，非常方便。飯店內部陳設古典優雅，服務人員服務態度也非常溫婉有禮，讓人感受如沐春風。房間設施略顯老舊，但很乾淨沒有陳舊的氣味，溫溼度也控制得很好。最棒的是飯店的早餐，不同於一般的自助式早餐，是套餐式的早餐，可以三選一，口味經典細緻，新鮮可口，手工麵包和優格非常美味，真是美好的回憶，謝謝飯店經營者帶給我們的美好體驗。

2026-07-14 • via Nuitee
阿部 • extended_group • jp
8
快適
Pros:

静か
スタッフの対応

Cons:

エアコンの温度調整パネルが見えにくい

2026-07-12 • via Nuitee
H
HENG • couple • cn
10
Pros:

Let's feel like we are in a small Swiss town, which is very comfortable and keeps people away from the prosperity of the city. I will choose this place next time I come to Japan.

2026-07-11 • via Nuitee
A
Akemi • extended_group • jp
6
古い建物でも人との対応でカバーしてほしい。
Pros:

緑多いの中での宿泊は、とても良かった。

Cons:

朝食ですが、サラダが終わってないのに、次のメインのお皿を無理に置うとしたり、食事する人の事を考えていない、気遣いが無い事が、残念でした。他国の方を採用するのは良いですが、しっかりと指導をしてほしいです。
お料理を運ぶ、お皿を下げる、タイミング、お紅茶などのお代わりは、大丈夫かと、常に目を配れる事がホテルのランクにも、影響すると思います。おしゃべりしないで、お客様に目を向ける指導をしてください。
部屋の少しかびっぽい匂いが気になりました。

2026-07-10 • via Nuitee
M
masa1950 • solo_traveller • jp
7
Pros:

従業員の対応がよかった。

Cons:

エレベーターがないのと、部屋に行くのに遠かった。

2026-07-07 • via Nuitee
宮嶋 • solo_traveller • jp
10
2026-07-04 • via Nuitee
M
Masa • family_with_children • jp
9
親孝行
2026-07-02 • via Nuitee
S
SATOMI • solo_traveller • jp
8
2026-06-29 • via Nuitee
M
MITSUYOSHI • solo_traveller • jp
8
Pros:

スタッフのおもてなし姿勢

Cons:

特になし

2026-06-28 • via Nuitee
Y
Yuji • couple • jp
10
また来たいホテルです。
Pros:

周りの雰囲気が最高でした。

2026-06-27 • via Nuitee
F
FUNASAKI • couple • jp
7
静寂
Pros:

ＢAR 三笠のDrinkサービスとフロントの
対応が良かった。それとお土産コーナーが
大変良かったです。

Cons:

EVが無かったのは少しきつかった。

2026-06-27 • via Nuitee
Y
YingYu • extended_group • tw
10
離輕井澤車站車程5-10分鐘，算是老式的高級飯店，可以選擇。
Pros:

櫃檯與吧台人員服務很貼心，走道有放音樂，讓人放鬆。

Cons:

可能是環境關係，常常會聞到霉味（或是一種樹的味道）

2026-06-25 • via Nuitee
A
AKIYOSHI • couple • jp
8
いい旅ができました。時間がゆっくり過ぎていった感じ。
Pros:

クラシックな趣きが和ませてくれる。
朝食も美味しい。研修中の外国人スタッフの笑顔も良し。

Cons:

特に無し

2026-06-24 • via Nuitee
M
Mari • solo_traveller • jp
9
素敵な軽井沢
Pros:

スタッフが全員素晴らしかった

Cons:

シャトルが限られているので、タクシーをつかったw

2026-06-20 • via Nuitee
박철원 • couple • kr
7
2026-06-15 • via Nuitee