Waldorf Astoria Beverly Hills

This hotel offers an exceptional experience. The staff consistently provides outstanding service, and the accommodations are meticulously maintained. Their proactive approach to guest assistance is commendable. The hotel's location and dining facilities are also highly impressive. I anticipate returning to this establishment on my next visit to Los Angeles.

True luxury. From the moment you walk in, signature scent at the property sets the tone for what’s to come. Intimate and luxurious art deco finishes at every corner. Everything is done to a certain level and no expense spared in creating a quality experience for guests. I loved the room finishes, the leather lining of the walls and the beautiful balcony. The spa and pool were also lovely. The real highlight is the rooftop restaurant, the views man, the views…the food also matched the views..Undeniably relaxing stay.

Staying with friends at the "luxury hotel" I went down to the lobby bar for a drink & food. Being the only one at the bar I sat there for 5 minutes before a bartender even appeared when he did I didn't get his name (no name tag, didn't introduce himself) What surprised me the most was his lack of interpersonal & communication skills, asking if I could order food at the bar he asked would you like a menu? Would I like a menu? The night before I went to the roof top bar at the Hilton next door, excellent service but here was so disappointing. I noticed he continually left the bar going thru a door to the right at the bar over and over again like he didn't want to be there and had no interest in the customer at the bar, I've always said it's one thing to not like your job just don't show it, big fail here do better, not feeling like a valued customer and being disrespected is very disappointing -2

We spent two nights at the WA BH celebrating a birthday. Overall, we had a wonderful stay. There were some issue, but they were immediately resolved. For example, our room wasn't ready at check in, despite arriving at 4:35 PM. Without hesitation, the front desk agent invited us to enjoy $100 complimentary at the roof top bar. She grabbed our bags and whisked us to the elevator bank. Before we even had a chance to be bummed about our room, we were enjoying free drinks with a stunning view. Our keys were delivered to the bar about 30 mins later. The room was very nice, beautifully decorated and very comfortable. Service all over the property was top-notch. We had lovely breakfasts, where we were immediately recognized and welcomed by name (the host was the same from the rooftop the evening before). The pool deck was definitely a highlight. It's beautiful and relaxing. Overall, this was a lovely stay and I'm sure that we will be back.

Beyond fabulous! The room was beautiful and extremely well maintained. We had a room with a patio overlooking Beverly Hills. Unfortunately the fire changed the view, but it was still beautiful. The restaurant was delicious with great service. We took their limo to a beautiful restaurant. The drive was nice going though Beverly Hills.
I highly recommend this hotel. It is flawless from the front desk to cleaning and the rooms. A+++. Close walk to al of the shops.

Nice hotel but they charge a $5 minibar restocking fee. This is in addition to the cost of a minibar item (e.g. item cost + $5 restocking fee). Distasteful for a 5 star hotel and a blatant scheme to rip you off with no value in return. Will not be returning next time… rather give another hotel $1,000+ a night that doesn’t try to steal $5 from me.

My stay was in August 2025 for four nights. Overall, I was impressed with the property. The lobby and rooms are impressive, the location is great, and the house car was always available, which was very handy for exploring BH. The rooftop patio and pool were nice, and the food was excellent. Most of the staff were friendly, though not as friendly as the staff at other five-star hotels. Overall, I would recommend this hotel.

Amazing location super clean tight operations run like a true five star luxury hotel everything you would expect.

The Waldorf Astoria is truly an amazing property. Every employee delivers top-level service, making the experience feel seamless and welcoming from start to finish.

The rooms are spacious and beautifully designed, offering stunning views of either the city or the mountains. The food is excellent, and the rooftop provides an incredible 360° view of Los Angeles, absolutely breathtaking.

The gym and pool are outstanding and among the best I’ve experienced, adding even more value to an already exceptional stay.

A special thank you to Alaink at the front desk and the entire team for their professionalism, warmth, and attention to detail. I can’t wait to return.

Highly recommended!

The hotel is not 5 star quality. The rooms are nice, I satued for about 15 days. I stayed in about all the room types including a suite. They’re not magnicficent by any means, and very minimalist, which I don’t lke for the price point. The service is the WORST part. Definitely not 5 star quality. It is basically terrible hilton garden inn service for 5 star prices and the front desk have bad attitudes and don’t care about how you feel. The gym is only open from 6am - 10pm, and the rooftop is closed at night, which is kind of ridiculous, but that would be tolerable if the service was half decent. Also, almost all of the staff smell like weed, they vape it while they’re in the back quarters and smell like it when they deliver your room service or valet your car and your car smells like it afterwards. The front desk are apathetic towards their customers. Stay at the peninsula, beverly hills hotel, beverly wilshire, four seasons, or bel air hotel if you want a REAL 5 star experience. This is an overrated hilton garden inn with a $1000 / night price tag.

I was here briefly for an errand, spent well over $300. The staff was so "snooty" and acted like I was a peon. Terrible customer service. I get that they probably are not treated well as staff, but I don't think they need to take it out on customers who visit there. No smiles anywhere except the valet. Whereas, when I go to the Peninsula or the Four Seasons, I feel welcomed.

My wife and I stayed at the Waldorf Astoria Beverly Hills twice this September - one visit for five nights and another week later. We’ve made it our September tradition since 2023, and we love this hotel so we came back each year in September this year and the past years.

A special shout-out to the really wonderful breakfast team at Espelette - especially to our friends Victor, Jaime, Remon - and the rest of the wonderful servers who brought our dishes (I’m sorry we don’t know all names). Every morning they gave us the perfect start to the day, and we always enjoyed our friendly chats with them. They truly embody what hospitality is all about and they are one of the reason why we come back each year.

Many thanks, Victor, Jaime, Remon and your team members! We hope to see you again next September. Your friends Martin and Antje B. from Germany! :-)

(The only thing we noticed that could be improved by the hotel was the lack of shade by the pool. It would be wonderful if there were large enough umbrellas to provide shade for two lounge chairs at any time of day. Larger and adjustable umbrellas could make a big difference and make the pool area even more enjoyable. The staff at the pool was really friendly too.)

Being at the Waldorf Rooftop for the first time was an experience I couldn't have ever imagined. From the moment I arrived (before sunset) at the hostess desk, I was greeted by Sydney (I hope I spelled her name correctly). I asked for an edge table and she made it happen. Next, our server, Jay, was attentive and quick to refresh our beverages. As the weather cooled down, Edgar overheard me asking my date if she was cold. Within minutes, he turned on the portable heater and arrived with a blanket to keep her warm. After dinner, I asked to move to the lounge area. Great seating and our server Williams, was on it! To my surprise, Edgar found us and offered the blanket to be sure my date wasn't cold again. Lastly, I was periodically asked by two additional (I think they were managers), Andrew and Youssef (I think this is the right spelling), if we needed anything at all. Let's just say, I can't wait to go back! Ohh, the view was epic during sunset!

Having previously stayed at the Peninsula, we decided to give the WA a try as part of our family vacation in LA. We were not disappointed! It was a wonderful stay. Highlights were the room itself (beautiful, comfortable, amazing views), the rooftop pool area (with incredible 360 views) and a fabulous birthday celebration dinner at the rooftop restaurant. Breakfast downstairs was also really good (both the food and the service). Everyone we met there was the perfect balance of friendly and professional, and we felt very welcomed and happy to be there. The valet parking was well staffed and always super efficient. Definitely on my list of hotels to return to!