Crowne Plaza HY36 Midtown Manhattan by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.4 (837 reviews)
320 West 36th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean accommodations
Good experience overall
Cons:
Limited amenities
Value for money concerns
Breakfast disappointment

Categories

Cleanliness
9.84
Overall cleanliness was noted as exceptionally good, especially the daily housekeeping.
Service
9.99
Staff were consistently described as friendly, helpful, and accommodating across multiple reviews.
Location
9.95
The location is highly praised as perfect for exploring the city.
Room Quality
9.1
Mixed reviews; while some found rooms just okay, others enjoyed comfort.
Amenities
8.63
Limited amenities mentioned such as no room service; some expectations were unmet.
Value for Money
9.09
High price noted; several reviews felt the hotel did not offer value for the cost.
Food and Beverage
8.64
Breakfast options were criticized for being misleading and lacking variety.
Overall Experience
9.99
Despite some criticisms, many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:46

Property Description

Luxurious Accommodation in the Heart of New York City

Convenient Location: Situated just steps away from Penn Station and iconic landmarks like Rockefeller Plaza, Crowne Plaza HY36 Midtown Manhattan offers easy access to the best of the city.

Dining Experience: Indulge in delectable American cuisine at the on-site restaurant Burgerology, featuring a unique backyard bar with a retractable roof for a memorable dining experience.

Exceptional Service: With a 24-hour front desk, the hotel ensures that guests' needs are met promptly and efficiently.

Experience the epitome of comfort and convenience at Crowne Plaza HY36 Midtown Manhattan. Book now for an unforgettable stay in the bustling heart of New York City.

Important information:

The property charges a $29 plus tax amenity fee daily to enhance the experience of the guest. This mandatory fee includes package handling, welcome beverage, local and long distance calls, two citibike passes and a one time laundry credit to use throughout your stay.

All breakfast package rates are inclusive of breakfast for up to 2 guests daily. That breakfast includes 1 entree with juice, coffee or tea. Any additional guests sharing the room may purchase breakfast from the menu at Burgerology a la carte.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 67 per day.

Location

Property Video

Guest Reviews

9.4
Based on 837 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.95
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.99
F
Frank • solo_traveller • us
8
Great place to stay. Excellent location, nice size room, very clean, friendly staff
2026-05-30 • via Nuitee
L
Linda • family_with_children • za
5
Good enough for one night in New York
Pros:

The room was small as expcted in New York apartments - the blinds were slightly torn, the street was a little grubby different from the picture shared in the advert.

Cons:

Location was not the greatest slightly grubby. The ligthing in hotel itself is a little dimmer than expected.

2026-05-25 • via Nuitee
R
Rafaelle • solo_traveller • br
10
2026-05-14 • via Nuitee
N
Nurriddeenah • solo_traveller • us
7
2026-05-09 • via Nuitee
L
Linda • family_with_children • us
5
It was okay.
Pros:

The Bathroom was nice. The staff was great.

Cons:

For this to be a Crowne Plaza hotel, I was expecting a better experience. The window shades were tattered from wear. There is a body size terrace window in room with no shade, where if the wrong person opened the window they could fall out. There is no warning sign placed as a caution to patrons. The some of the lights didn't work in the room and it was very dark. As well at the bathroom tiles has some sort of scum or body fluid from the previous tenants that was not properly cleaned.

2026-05-07 • via Nuitee
S
Samantha • couple • us
9
Nice smaller hotel close to everything.
Pros:

Very friendly staff. Room was cozy but it was quiet, clean and had comfortable beds.

Cons:

Nothing

2026-05-05 • via Nuitee
M
Michael • couple • us
10
2026-05-01 • via Nuitee
K
Katelyn • solo_traveller • au
9
2026-04-29 • via Nuitee
• extended_group • us
9
2026-04-27 • via Nuitee
Y
Yvonne • solo_traveller • gb
5
It was ok
Pros:

Was only 15 mins walk from Times Square and only two blocks from 34st Penn Station.

Cons:

The walls are paper thin, the air con is so noisy my ears hurt

2026-04-18 • via Nuitee
A
Abdulrahman • solo_traveller • sa
6
2026-04-18 • via Nuitee
C
Charles • solo_traveller • gb
6
A reasonable mid range hotel for travellers using Penn station
Pros:

Good location for Penn Station, reasonable value for money, good gym

Cons:

Room was a bit tired - bathroom door broken, blinds frayed. Food in bar/ restaurant was pretty average.

2026-04-15 • via Nuitee
B
Bellino • family_with_children • us
8
We had a great time
Pros:

Convenient location, excellent staff

Cons:

TV did not work.

2026-04-04 • via Nuitee
C
Charles • couple • us
10
2026-03-25 • via Nuitee
C
Cecile • solo_traveller • us
10
I very much enjoyed my short stay.
Pros:

The room was very stylish and comfy

Cons:

I wanted to book another stay but the price just about doubled for the midweek date I needed so I didn’t.

2026-03-15 • via Nuitee
M
Matt • solo_traveller • us
10
2026-03-09 • via Nuitee
M
Meg • couple • us
8
2026-03-08 • via Nuitee
J
Jackie • family_with_children • us
10
Perfect stay
Pros:

Everything was clean every worker was polite

Cons:

Couldn't find anything!

2026-03-03 • via Nuitee
G
George • family_with_children • us
7
2026-02-28 • via Nuitee
U
Udo • solo_traveller • de
6
2026-02-14 • via Nuitee