The Ropemaker - A Heartwood Inn

Hotels
8.9 (625 reviews)
Havant Road , Emsworth , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Dog-friendly
Cons:
Food quality issues
Temperature concerns in rooms

Categories

Cleanliness
8.79
Generally clean, though a few comments indicated areas for improvement.
Service
9.26
Staff were frequently described as friendly and attentive.
Location
8.8
Location received a positive mention, especially in terms of convenience.
Room Quality
8.75
Rooms were described as clean and comfortable.
Amenities
9.08
Amenities like tea/coffee facilities and dog-friendly services were praised.
Value for Money
8.84
Considered good value by several guests, although some felt pricing was high.
Food and Beverage
8.49
Mixed reviews on food quality, with some guests reporting issues.
Overall Experience
9.16
Overall experience was rated positively by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:51

Property Description

Luxurious Stay in Coastal Village

Award-Winning Dining Experience: Indulge in the seasonal menu at the Hermitage Restaurant, featuring fresh local produce.

Relaxing Bar and Terrace: Enjoy classic cocktails in the traditional bar with a terrace overlooking landscaped gardens.

Modern Comfort: Experience spacious, refurbished rooms with modern amenities including en suite bathrooms and satellite TV.

Experience a luxurious stay at The Brookfield Hotel in the charming village of Emsworth. Book now for a delightful coastal getaway.

Important information:

Resident overnight parking at this Hotel is limited and offered on a first come first served basis.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

8.9
Based on 625 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 8.75
Amenities: 9.08
Value for Money: 8.84
Food and Beverage: 8.49
Overall Experience: 9.16
D
David solo_traveller gb
9
2026-08-22 via Nuitee
S
Sylvia couple gb
6
Over priced ,unsympathetic staff when complaint was made 're lack of breakfast
Pros:

Didn't have breakfast ,.when I booked I thought continental breakfast was included. However this was not the case. Thought the price was high with that in mind .

Cons:

Booked a twin room , was given a large double instead.
Very noisy, and woken at 5am by refuse collection taking place under the bedroom window.

2026-08-22 via Nuitee
C
Charmaine couple gb
10
2026-08-21 via Nuitee
G
Guy couple gb
8
Staff good, exceeded expectations. Great having Aircon. Lovely for our dog.
Pros:

We thought breakfast was included, because of Booking.com's presentation.

2026-08-21 via Nuitee
T
Thomas solo_traveller gb
10
2026-08-20 via Nuitee
J
Jacinta couple au
10
2026-08-19 via Nuitee
J
John couple gb
9
2026-08-19 via Nuitee
K
Kurt couple gb
10
Great location, great staff, comfortable bed!!
Pros:

The staff are very friendly

Cons:

The whole experience was excellent.

2026-08-17 via Nuitee
G
Guy couple gb
5
Pros:

The room was very hot, no window to open only patio doors. There was a fan in the room but it really didn’t help.

2026-08-16 via Nuitee
A
Angela couple gb
8
Enjoyable short stay in pretty accommodation in emsworth
Pros:

Lovely room & bathroom. Very effective aircon which was much needed. Lovely evening meal both nights.

2026-08-16 via Nuitee
K
Kurt couple gb
10
2026-08-16 via Nuitee
S
Susan couple gb
10
Comfortable stay in a charming hotel.
Pros:

Everything!
Charming bedroom with air- conditioning unit which was hugely appreciated.
Soft, fluffy towels in the bathroom.
Tasty breakfasts.
Pleasant, helpful staff.

Cons:

Nothing to dislike.

2026-08-16 via Nuitee
D
DORN couple gb
9
Great accommodation, friendly staff, good food
Pros:

Great accommodation and really friendly and accommodating staff.
The room decor was very much in keeping with the overall look and feel, fab.
Lovely touch to have the welcome goodies in the room.
On-site car parking a bonus.
We had a meal of fish and chips, served with homemade tartare sauce and minted smashed peas - on the recommendation of the front of house manager - which was yummy scrummy.

Cons:

The only downside was the fact that there was no air conditioning; there was a small mobile unit in the room but it really was working very hard to try and get the extraordinary temperature in the room down :(

2026-08-15 via Nuitee
M
Marielle family_with_children be
8
2026-08-14 via Nuitee
G
Granell Villen family_with_children es
9
2026-08-13 via Nuitee
C
Caroline couple gb
9
2026-08-13 via Nuitee
S
Sarah family_with_children gb
10
Lovely hotel with comfy bed, friendly staff, delicious food.
Pros:

This is a beautiful hotel. The rooms are all done so beautifully and seem newly decorated (not sure if they are) but they are very cosy and inviting. Our room was a good size, nice bathroom, fridge, tea/coffee making facilities etc and sweet treats for us on arrival - lovely touch. We ate at the restaurant and the food was delicious - I can recommend the duck. Breakfast was also excellent: not a buffet - it was off the menu - but delicious and plenty of choices. The staff were all friendly and efficient. The bar area is lovely and there was live music one night. Cocktails are very good! Air conditioner unit in our room was a Godsend (but there wasn't one in the single room my mother booked as it wasn't the right configuration to get the pipe out of the window - she had a fan). The rooms are all done so beautifully.

Cons:

Air conditioner in the small room would have been good as it was very hot in there. It's worth checking when you book. But otherwise - can't fault it.

2026-08-11 via Nuitee
K
kevin couple gb
10
top notch and will be back
Pros:

From the moment you checked in, the staff were friendly and informative. We had a dog with us, and there was Treats' bed and a drinking dish in the room.
We had dinner there again in the evening, and the staff went through the menu in detail for any dish we asked about.

2026-08-10 via Nuitee
N
Natalia couple gb
8
2026-08-10 via Nuitee
A
Alisha couple gb
9
Great room, very comfy!
Pros:

The property managed to upgrade my parents to a super comfy room for just a little extra charge and when I spoke with the staff about my mother and her accessibility issues they were great to accommodate! Had a lovely walk in shower which really helped her.

Cons:

Not much!

2026-08-10 via Nuitee