The Ropemaker - A Heartwood Inn

Hotels
8.9 (587 reviews)
Havant Road , Emsworth , gb

Free
Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Japanese garden
Secured parking
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Dog-friendly
Cons:
Food quality issues
Temperature concerns in rooms

Categories

Cleanliness
8.79
Generally clean, though a few comments indicated areas for improvement.
Service
9.26
Staff were frequently described as friendly and attentive.
Location
8.8
Location received a positive mention, especially in terms of convenience.
Room Quality
8.75
Rooms were described as clean and comfortable.
Amenities
9.08
Amenities like tea/coffee facilities and dog-friendly services were praised.
Value for Money
8.84
Considered good value by several guests, although some felt pricing was high.
Food and Beverage
8.49
Mixed reviews on food quality, with some guests reporting issues.
Overall Experience
9.16
Overall experience was rated positively by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:51

Property Description

Luxurious Stay in Coastal Village

Award-Winning Dining Experience: Indulge in the seasonal menu at the Hermitage Restaurant, featuring fresh local produce.

Relaxing Bar and Terrace: Enjoy classic cocktails in the traditional bar with a terrace overlooking landscaped gardens.

Modern Comfort: Experience spacious, refurbished rooms with modern amenities including en suite bathrooms and satellite TV.

Experience a luxurious stay at The Brookfield Hotel in the charming village of Emsworth. Book now for a delightful coastal getaway.

Important information:

Resident overnight parking at this Hotel is limited and offered on a first come first served basis.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 587 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 8.75
Amenities: 9.08
Value for Money: 8.84
Food and Beverage: 8.49
Overall Experience: 9.16
P
Peter couple gb
10
Excellent and highly recommended.
Pros:

From arriving we were impressed by the look and feel of the place. Nice welcome, excellent room and generally great service throughout.

Cons:

No complaints at all

2026-06-20 via Nuitee
D
Dean couple gb
4
Very disappointing
Pros:

The staff were extremely helpful and moved us to a larger room. However the bed layout was exactly the same.

Cons:

The room was very small. The bed was against the wall and the person on the inside edge had to climb over the other person to get out of bed.
The shower pressure was just a dribble.

2026-06-20 via Nuitee
A
Anne Marie solo_traveller gb
10
Pros:

The staff the hotel everything was just perfect. I loved the welcome note left in the room and everything for the dog too

2026-06-18 via Nuitee
M
Mark solo_traveller gb
4
Overall… would not recommend or stay again
Pros:

Reception staff great

Cons:

Noisy kitchen staff all though the night!

2026-06-17 via Nuitee
C
Claire extended_group gb
6
A nice, budget friendly hotel
Pros:

Dinner was really nice - Great restaurant! And rooms are really beautifully decorated and furnished. I loved the little petit fours that they leave in your room on arrival. Such a sweet little touch!

Cons:

I had a VERY noisy neighbour who decided that he would shout down the phone for an hour or so at 1am... not in any way the fault of the hotel, but perhaps the walls are a bit thin.

2026-06-16 via Nuitee
J
Jade solo_traveller gb
2
Visually beautiful space, but lack or support and noise means I wouldn’t choose to return.
Pros:

I stayed for one night hoping for a quiet break and, unfortunately, this wasn’t the experience I had.

Starting with the positives: the hotel itself is beautifully designed. A lot of thought has clearly gone into the decor and overall aesthetic, and visually it’s a really lovely space. Breakfast was also excellent and one of the highlights of my stay.

However, there were several issues that meant I left feeling disappointed overall.

The biggest issue was noise. My room was located directly above the restaurant/social area and there was also a wedding taking place during my stay. From the moment I checked in at 3pm, there was noticeable noise coming from the restaurant and outdoor area, alongside a constant background noise that sounded like ventilation or an extraction/air-conditioning system.

I contacted reception shortly after check-in to ask whether it would be possible to move to a quieter room further away from the noise. I was told that they were “nearly completely booked up,” but I wasn’t offered an alternative, information about whether another room may become available later, or any attempt to explore options. That was disappointing, especially as I raised the issue immediately rather than after staying the night.

The noise continued into the evening. People/social noise reduced around 11:30pm–midnight, but I still found it difficult to settle because of the ongoing background mechanical noise. I ended up leaving the hotel for much of the evening and only returned around 10:30pm in the hope that things would quieten down. To sleep, I had to use both a fan and the TV to mask the sound and didn’t get to sleep until around 1am. Music/noise then started again from around 7am the following morning, so overall it wasn’t the restful stay I had booked.

The room itself was also significantly smaller than expected from the photographs. Size wasn’t my main concern, but it contributed to feeling uncomfortable.

Cons:

Noted above

2026-06-14 via Nuitee
T
Tash solo_traveller gb
9
Fantastic stay ❤️
Pros:

Room was gorgeous and huge, it was very clean and tidy. Staff were lovely and food was fantastic, we went to a wedding reception there and it was incredible

Cons:

The staff were lovely but there was a few mistakes on the food for the reception that was pre ordered, breakfast orders that were forgotten and they hadn't communicated the wedding reception plan amongst the staff so a bit more stressful than needed but all worked out okay

2026-06-14 via Nuitee
N
Neil couple gb
10
When we travel down here we now always use the Ropemaker.
Pros:

Always a pleasure to stay here. The rooms are lovely, the food is great and the staff are wonderful.

2026-06-14 via Nuitee
J
Joanne couple gb
9
Excellent customer service
Pros:

The customer service

Cons:

Quite far out of town

2026-06-11 via Nuitee
K
Kate Mitchell solo_traveller gb
10
an unexpectedly luxurious haven.
Pros:

When I arrived I was informed I had received a free upgrade. The room was immaculate, beautifully furnished, comfortable, spacious and welcoming. The milk was in small bottles, and there was a proper coffee maker, a range of quality teas, and a really thoughtful gift of three small sweets/tiny deserts, which was unexpected and very welcome.

Cons:

it was all wonderful in the room. There is nothing in the room that I did not like. The staff were wonderful too.

2026-06-08 via Nuitee
J
Jurga solo_traveller gb
8
Pros:

The place was lovely and modern.

Cons:

We had an issues with temperature of the bedrom. Was way too hot and it would not cool even during the night. We stayed during a very hot weather. Fan was provided, no aircon. But cerain things could be done - like closing wibdows, curtains in the morning to let less heat inside the bedroom, which was not done.

2026-06-01 via Nuitee
S
Sondra couple gb
8
Pros:

It was really clean, well presented, and very dog friendly

Cons:

Unfortunately the rooms were EXTREMELY hot- there was no air conditioning and the window only opened a few inches. Fans were provided, but it was borderline whether we could stay with our dog as the temperature in the room nearly made it unsafe to do so.

2026-06-01 via Nuitee
A
Angela couple gb
6
🥵 HOT !
Pros:

Room extremely clean and beautifully decorated and staff really pleasant and helpful it’s just unfortunate that there was no air con in the rooms.

Cons:

I know we visited at the time when we were experiencing the unusually and extremely 🥵 hot weather BUT! the room was unbearably hot and uncomfortable. A fan was in place but wasn’t much help unfortunately. I feel that the Rope Makers really need to install air conditioning!

2026-05-30 via Nuitee
S
Sharon couple gb
10
2026-05-30 via Nuitee
T
Tana couple gb
8
A pleasant & comfortable stay about twenty minutes walk from the town of Emsworth.
Pros:

Comfortable room and bar.
We didn’t eat at the hotel, so can’t comment on food.

Cons:

Nothing

2026-05-30 via Nuitee
J
Jac solo_traveller gb
8
Pros:

The facilities were great, the rooms well decorated and maintained.

Cons:

The smell of the toilets in the communal hallway.

2026-05-30 via Nuitee
K
Kevin solo_traveller gb
8
Exactly what I wanted, booked and needed. I will identify again
Pros:

Great location, well presented and great facilities

Cons:

The TB remote was susceptible and didn’t work well but enough for the length of stay.
Room was hit due to heatwave but the placement of a fan in the room made a huge difference

2026-05-28 via Nuitee
R
Robert solo_traveller za
8
Lovely stay, less carparking fine !!!
Pros:

Breakfast very good, room was also good.

Cons:

Getting a parking ticket for 99.00 pounds from the car hire company + admin charge for parking at the Hotel car park !!!! it was not even mentioned if I had a car at check in, very poor.

2026-05-25 via Nuitee
C
Colin couple gb
10
Pets loved it, they love the pets - great food and service! We’ll be back
Pros:

So well run and attention to detail

Cons:

All was good

2026-05-24 via Nuitee
E
Emma couple gb
10
Pros:

The room was amazing and the bed was so comfortable. Breakfast was great and staff were all very helpful

Cons:

Nothing!

2026-05-21 via Nuitee