The Ropemaker - A Heartwood Inn

Hotels
8.9 (607 reviews)
Havant Road , Emsworth , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Dog-friendly
Cons:
Food quality issues
Temperature concerns in rooms

Categories

Cleanliness
8.79
Generally clean, though a few comments indicated areas for improvement.
Service
9.26
Staff were frequently described as friendly and attentive.
Location
8.8
Location received a positive mention, especially in terms of convenience.
Room Quality
8.75
Rooms were described as clean and comfortable.
Amenities
9.08
Amenities like tea/coffee facilities and dog-friendly services were praised.
Value for Money
8.84
Considered good value by several guests, although some felt pricing was high.
Food and Beverage
8.49
Mixed reviews on food quality, with some guests reporting issues.
Overall Experience
9.16
Overall experience was rated positively by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:51

Property Description

Luxurious Stay in Coastal Village

Award-Winning Dining Experience: Indulge in the seasonal menu at the Hermitage Restaurant, featuring fresh local produce.

Relaxing Bar and Terrace: Enjoy classic cocktails in the traditional bar with a terrace overlooking landscaped gardens.

Modern Comfort: Experience spacious, refurbished rooms with modern amenities including en suite bathrooms and satellite TV.

Experience a luxurious stay at The Brookfield Hotel in the charming village of Emsworth. Book now for a delightful coastal getaway.

Important information:

Resident overnight parking at this Hotel is limited and offered on a first come first served basis.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 607 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 8.75
Amenities: 9.08
Value for Money: 8.84
Food and Beverage: 8.49
Overall Experience: 9.16
K
Keith solo_traveller gb
8
Pros:

The staff were fantastic and very helpful.
The food was also excellent.

Cons:

We were in room 11 and the WiFi was either non existent or so slow it was unusable.
The room was great but the walkway to the rooms was shabby and dirty with a water leak in the floor.

2026-07-22 via Nuitee
A
Andrew solo_traveller gb
9
Pros:

Ideal location for my visit.
Helpful and polite staff.

Cons:

Not applicable.

2026-07-21 via Nuitee
A
Agnes solo_traveller gb
10
2026-07-20 via Nuitee
W
Wendy couple je
10
Fabulous, clean and friendly stay - lovely restaraunt
Pros:

A lovely stay - fabulous staff and dinner was delicious - thank you

Cons:

Liked everything

2026-07-18 via Nuitee
P
paul solo_traveller be
6
2026-07-16 via Nuitee
A
Andy solo_traveller gb
8
Pros:

Good location; easy and free parking; beautifully furnished; cozy and comfy room.

Cons:

Nothing.

2026-07-14 via Nuitee
B
Bjorn solo_traveller gb
10
Pros:

The bed was super comfy

Cons:

Nothing to fault

2026-07-07 via Nuitee
I
Ian couple gb
8
Pros:

Great location, parking, friendly staff, comfortable rooms, good restaurant and choice of menu.

Cons:

Fire doors being left open to bypass the secure entry/exit system to customers rooms.

2026-07-05 via Nuitee
L
Laurence couple gb
4
2026-07-05 via Nuitee
G
Gillian couple gb
10
Much enjoyed
Pros:

Top class. Bottled water provided, also Yorkshire Gold Tea bags! Brilliant.

Cons:

Fixed shower head. poor lighting - make-up needs good light directed at the face

2026-07-02 via Nuitee
L
Logue couple gb
9
2026-06-30 via Nuitee
S
Sam couple gb
8
2026-06-29 via Nuitee
R
Ruth couple fr
6
Pros:

Very well placed for a quick Transfer to the ferry in Portsmouth. Very confortable bed.

Cons:

Room was very hot. The only window opened onto the Garden of the bar/restaurant which was very busy and noisy. The air conditioning unit was a portable contraption with a corrugated tube that had to be passed out of the window - see previous comment about noise in the garden!

2026-06-28 via Nuitee
C
Chris solo_traveller gb
10
Very enjoyable.
Pros:

It had air conditioning in all the rooms. That was great as it was so hot.

Cons:

Nothing.

2026-06-26 via Nuitee
A
Angela extended_group gb
10
Welcoming , comfortable & amazing food
Pros:

Location.
Rooms were comfortable & on a very hot day it was great to have a mobile air con unit

Cons:

N/A

2026-06-25 via Nuitee
D
Dean couple gb
4
Very disappointing
Pros:

The staff were extremely helpful and moved us to a larger room. However the bed layout was exactly the same.

Cons:

The room was very small. The bed was against the wall and the person on the inside edge had to climb over the other person to get out of bed.
The shower pressure was just a dribble.

2026-06-20 via Nuitee
P
Peter couple gb
10
Excellent and highly recommended.
Pros:

From arriving we were impressed by the look and feel of the place. Nice welcome, excellent room and generally great service throughout.

Cons:

No complaints at all

2026-06-20 via Nuitee
A
Anne Marie solo_traveller gb
10
Pros:

The staff the hotel everything was just perfect. I loved the welcome note left in the room and everything for the dog too

2026-06-18 via Nuitee
M
Mark solo_traveller gb
4
Overall… would not recommend or stay again
Pros:

Reception staff great

Cons:

Noisy kitchen staff all though the night!

2026-06-17 via Nuitee
C
Claire extended_group gb
6
A nice, budget friendly hotel
Pros:

Dinner was really nice - Great restaurant! And rooms are really beautifully decorated and furnished. I loved the little petit fours that they leave in your room on arrival. Such a sweet little touch!

Cons:

I had a VERY noisy neighbour who decided that he would shout down the phone for an hour or so at 1am... not in any way the fault of the hotel, but perhaps the walls are a bit thin.

2026-06-16 via Nuitee