King Street Townhouse Hotel & Spa

Great location, lovely clean rooms, comfortable bed & amazing shower

It’s 5 mins away from the center

Great venue for party

The main property itself was nice but the room itself (room 20), the bedroom was dark all day, poor natural light. Lack of plug sockets for drying hair etc, mirror facing the bed which was uncomfortable.

Was disappointed with the room based on photos on website etc.

In addition, pool unavailable (which we were made aware of) but also roof terrace on Thurs 28th meaning there was no where to sit and relax (room dark) which was quite frustrating.

In addition in talking to other guests understand they had received discounted room rate due to the issues where as I had booked earlier, was penalised as paid full rate.

Location wise the hotel is in a fab location

Staff were helpful and attentive

The room was very disappointing and unfortunately this did impact our stay

Very clean everything met expectations and beyond

Amazing experience at this beautiful hotel! The room was stunning and the facilities were great! The staff were super friendly and helpful! Tom looked after us, we had a lovely time. Thank you!

Really disappointed with our experience at King Street Townhouse. We booked this hotel despite a family member previously having a poor experience, as we wanted to give it a fair chance ourselves. Before booking, I emailed the manager directly but was referred to the central booking team instead. We were then offered a Snug Signature Room at what was described as a discounted rate, which included breakfast, a birthday sweet treat in the room, and welcome drinks on arrival.

Unfortunately, the experience fell far below expectations from the moment we arrived. There were no welcome drinks provided at all, despite this being promised as part of the booking. The room itself also did not feel luxurious. The mattress was extremely hard and uncomfortable, resulting in one of the worst nights’ sleep I’ve ever had in a hotel that markets itself as a luxury stay.

We also booked spa treatments, including deep tissue massages. My partner enjoyed his treatment, however my own experience was very disappointing. The therapist appeared unwell with a sniffly nose throughout the session, and during the massage I witnessed her wipe her nose on the back of her hand while continuing the treatment. Aside from this being unhygienic and highly unprofessional, I subsequently ended up with a cold afterwards. The massage itself also did not resemble a proper deep tissue massage as there was very little pressure applied throughout.

To make matters worse, I then experienced a reaction on my arms and legs to the products used during the treatment. When I contacted the spa about this with images of the reaction, rather than addressing the issue directly or offering any goodwill gesture or refund, I received what felt like a generic response asking me to complete a form for ESPA. This was frustrating, as I had not purchased any ESPA products myself, the products were used as part of a treatment provided by the hotel’s spa, so I expected the hotel to take some responsibility and deal with the complaint appropriately.

Overall, this was a very disappointing stay and spa experience, especially for a hotel that promotes itself as a luxury destination. Sadly, I would not return or recommend it based on our experience.

Really great service from all staff. Also I enjoyed the food I ordered through room service.

Comfortable bed

Special thanks to Sumeya and Tom!

Daniel and I stayed at your hotel a little over 2 weeks ago. We had such a wonderful experience at the hotel, and a huge part of that was thanks to Sumeya and Tom. They were both incredibly kind, attentive, and always ready to help with anything we needed throughout our stay. They truly went above and beyond to make sure everything was taken care of and that we felt comfortable at all times. Their professionalism, warmth, and genuine care made a big difference to our experience. Thank you both for making our stay so special- you are a real credit to the hotel and it’s so lovely to see how you guys love your job. We really enjoyed the hotel and will be back!! We had a great time staying at the Luxury Junior Suites.

Matilda and Daniel from Norway!

Excellent room.

Great location

Room was lovely