Hotel Gran Palace

Hotels
8.1 (4497 reviews)
Paseo Huérfanos 1178 piso 10 , Santiago , cl
+56 2 2671 2551

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Breakfast Quality
Service
Cons:
Cleanliness Issues
Room Size
Amenities Maintenance

Categories

Cleanliness
7.56
Some reviews mention issues with cleanliness and maintenance in different areas.
Service
9.03
Multiple reviews highlight friendly and helpful staff.
Location
9.07
Consistently praised for its central location and accessibility.
Room Quality
7.02
Rooms mentioned to be a bit small and needing modern updates.
Amenities
7.55
Amenities had mixed feedback regarding maintenance and availability.
Value for Money
8.01
Guests mention it being worth the cost for location and service.
Food and Beverage
8.56
The breakfast was generally received positively, but variety could improve.
Overall Experience
8.03
Overall a good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:16

Property Description

Luxurious Accommodations
Hotel Gran Palace, located in the heart of Santiago, offers elegant air-conditioned rooms with modern amenities, including free WiFi, flat-screen TVs, and minibars.

Culinary Delights
Indulge in a daily buffet breakfast and savor traditional or international cuisine at the hotel's two restaurants. Unwind with a local cocktail at the bar for a truly authentic experience.

Convenience and Comfort
Benefit from meeting facilities, free parking, a 24-hour front desk, and luggage storage service. Explore nearby attractions like La Moneda Palace and Plaza de Armas, just a few minutes away.

Book your stay at Hotel Gran Palace now for a memorable experience in Santiago!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
Parking is located 3 blocks from the hotel and is free of charge.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 4497 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.03
S
sergio ricardo • solo_traveller • br
10
MUITO SATISFEITO!!!!!!
Pros:

Ambiente ótimo para trabalho ou a passeio com a família. Colaboradores treinados e muito atenciosos, café da manhã farto e excepcional. Localização excelente, no centro, perto do comércio, shopping, museus, prédios públicos. Excelente custo benefício. Nota 10.

Cons:

Por ser em um calçadão, não tem estacionamento no hotel. Tem que andar +- 2 quadras para deixar o carro em um estacionamento privado (gratuito) disponibilizado por eles. Isto não desmerece a qualidade do hotel.

2026-07-24 • via Nuitee
S
Saraiva • family_with_children • br
10
Pros:

Todos muito educados, ótimo café da manhã e ótima localização!

2026-07-22 • via Nuitee
T
Tania • solo_traveller • cl
1
2026-07-20 • via Nuitee
F
Felipe • solo_traveller • cl
10
2026-07-20 • via Nuitee
S
Silvia Regina De Lima • family_with_children • br
10
Excelente!
Pros:

Muito bom

Cons:

Ficamos no 10º e a noite escutamos barulho de móveis sendo arrastados acima da nossa acomodação.

2026-07-19 • via Nuitee
A
Angelica • couple • cl
10
Pros:

Limpio, buena ubicación

Cons:

Muy pequeño el dormitorio

2026-07-19 • via Nuitee
B
BORIS • couple • cl
10
Tranquilo y confortable
Pros:

Las habitaciones y la ubicación

Cons:

Nada todo perfecto

2026-07-18 • via Nuitee
V
VAL Grigio • solo_traveller • br
10
Pros:

Café da manhã

2026-07-18 • via Nuitee
A
aldo • family_with_children • pe
8
2026-07-17 • via Nuitee
C
Covarrubias • couple • cl
9
2026-07-17 • via Nuitee
G
Gualter • extended_group • br
7
Hotel excelente mais o centro de Santiago é ruim
Pros:

Hotel muito limpo , funcionários gentis , hotel muito bom .

Cons:

A localização , o centro é um local muito ruim de Santiago , a noite é bem deserto e com bastante morador de rua dá medo andar pelas ruas .

2026-07-16 • via Nuitee
N
Nathalia • couple • br
8
Excelente com certeza voltaria!
Pros:

A localização é excelente, e o café da manhã então nem se fala! Tudo muito bom!

Cons:

Apenas o acesso a piscina aquecida que é um pouco complicado e não estava funcionando a sauna.

2026-07-15 • via Nuitee
E
Edinei • extended_group • br
10
Super indico
Pros:

O café da manhã excelente
A limpeza do quarto e roupas de cama
Funcionários muito simpáticos
Tem um restaurante maravilhoso com preços acessíveis e ótima qualidade
Muito bem localizado e seguro

Cons:

Um pouco de barulho as vezes na madrugada

2026-07-15 • via Nuitee
J
JOSE MARIA • couple • br
8
Pros:

Localização

Cons:

Espaço quarto

2026-07-15 • via Nuitee
R
Rojas Paredes • family_with_children • cl
10
Un lugar clásico en el centro de la ciudad
Pros:

El hotel es clásico y muy cómodo. El spa, un relajo justo y necesario. El desayuno exquisito, tenía mucha variedad en panes, dulces y el café maravilloso

Cons:

Todo estuvo bien

2026-07-14 • via Nuitee
V
Vicente • solo_traveller • cl
8
2026-07-13 • via Nuitee
C
Catalina • family_with_children • cr
3
Un poco decepcionante, esperaba más
Pros:

La ubicacion es muy buena, en el centro de la ciudad y con muchos comercios cerca, así como restaurantes, sitios históricos y locales con artesanías. Además es una ciudad bastante segura para caminar de noche y la recepcion del hotel está en el piso 10, lo que la hace mas segura para la gente que llega con maletas o así.

Cons:

La atención cuando llegamos no fue la mejor, además los desayunos no eran tan buenos, no había opcion de omelette, tenía poca variedad y no era muy bueno el sabor de las comidas. El primer día que tuvimos que pagar el desayuno y me pareció muy costoso. El segundo día fuimos al bar y los tragos no estaban bien hechos, la comida si estaba bien, algunas cosas otras no tanto. El wifi lento y a veces no funcionaba. Las habitaciones una estuvo bien el tamaño porque era tipo apartamento y la cama estaba comoda, pero siempre olía a cigarro y no tienen cable; la otra habitación era muy pequeña y no tenía agua caliente. En general el hotel se siente como antiguo, deberían modernizarlo.

2026-07-13 • via Nuitee
A
Amanda • solo_traveller • au
9
2026-07-13 • via Nuitee
M
MARCIO JOSE • extended_group • br
10
Hospedagem sempre top
Pros:

Ótima

2026-07-12 • via Nuitee
R
Reyes • solo_traveller • cl
10
2026-07-11 • via Nuitee