Hotel Colonial San Agustin

Hotels
9 (171 reviews)
Calle Flores N°5-28 con Chile, Centro Historico , Quito , ec
+593 98 871 7092

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and well-maintained
Cons:
Small bathrooms
Noise from nearby roads

Categories

Cleanliness
8.39
General sentiment indicates the hotel was well-kept and clean.
Service
9.36
Many reviews highlight the friendliness and helpfulness of the staff.
Location
9.4
Multiple reviews praise the hotel's excellent location in the city.
Room Quality
8.85
Rooms were generally comfortable, though some noted issues with size.
Amenities
8.88
Basic amenities provided, including breakfast, deemed satisfactory.
Value for Money
8.84
Overall feedback supports good value for the price paid.
Food and Beverage
8.89
Breakfast quality is highlighted positively in several reviews.
Overall Experience
9.36
Overall sentiments from multiple reviews align with a highly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:54

Property Description

Historic Charm in the Heart of Quito

Centrally Located: Hotel Colonial San Agustin is conveniently located in the Centro Histórico district, just a short stroll from Independence Square and La Ronda street.

Charming Accommodations: Step into the XIX century building and find cozy rooms with seating areas, some offering balconies or patios for a relaxing stay. Enjoy modern amenities like flat-screen TVs and free WiFi.

Convenience at Your Fingertips: With a restaurant on-site and 24-hour front desk service, your needs are always met. Plus, municipal parking is available nearby for your convenience.

Experience the allure of historic Quito at Hotel Colonial San Agustin - book your stay now for an unforgettable getaway!

Important information:

There is an additional 8% service charge if payments are made with Credit Cards

Domestic bookers pay an additional 15% IVA at check in

Public municipal parking is located about a block from the hotelGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: UIO

Location

Guest Reviews

9
Based on 171 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
M
Matteo • extended_group • it
9
Very confortable stay in Quito
Pros:

Room very confortabile and clean.
Position very close to center of the city.
Staff very kind to address our requests.

Cons:

Missing elevator

2026-08-07 • via Nuitee
F
Fernanda • solo_traveller • br
10
Aconchego em Quito
Pros:

O hotel é lindo e tudo bem limpinho!! Equipe muito prestativa, café da manhã bom, localização no centro histórico próximo a vários pontos turísticos e restaurantes. Amei me hospedar nesse hotel.

2026-08-06 • via Nuitee
C
Carlos • couple • br
8
O hotel tem um custo/benefício excelente.
Pros:

O hotel está localizado no centro histórico de Quito, perto de muitas atrações e restaurantes/cafeterias. A ducha é muito boa com eficiente sistema de aquecimento de água. O café da manhã não é muito variado, mas é satisfatório.

Cons:

Para que atendesse plenamente as expectativas ficou faltando um frigobar e um ventilador.

2026-08-06 • via Nuitee
A
Adaveira • solo_traveller • us
8
2026-08-06 • via Nuitee
O
oseupablo • couple • br
1
Era pra ter sido bem OK.
Pros:

A localização é muito boa, muito perto da praça principal. O café da manhã também atende bem.

Cons:

Deixamos as nossas malas lá no último dia e temos certeza de que eles mexeram nas nossas malas porque a senha do cadeado de uma delas foi trocada e pegamos a mala com o cadeado aberto. Ficamos até em dúvida se havíamos deixado aberto ou não, mas por algum motivo eles trocaram a senha o que nos deu certeza de que eles abriram a mala mesmo.

Difícil saber quem foi, porque tem vários funcionários lá. As mulheres da recepção eram atenciosas e nos trataram bem. Não nos roubaram nada, mas tinham cartões de crédito na mala que tivemos que cancelar tudo.

Tirando isso, que já é grave o suficiente, a cama é bem ruim.

2026-06-15 • via Nuitee
M
Matthew • solo_traveller • ca
9
2026-05-15 • via Nuitee
V
Valentin • couple • ro
10
Great hotel
Pros:

Very comfortable and close to Plaza Grande. All you need at a very good price. Thank you, Vanessa, for all your help!

2026-05-12 • via Nuitee
C
Cesar patricio • couple • cl
8
Muy buena es nuestra segunda visita
Pros:

Ubicación y limpieza

Cons:

La vista y los trabajos de manutención en nuestra estadia

2026-05-12 • via Nuitee
J
Jorge • solo_traveller • cl
4
Decepcionante y mal servicio.
Pros:

La limpieza.

Cons:

No tenía desayuno americano como se promociona. Ubicado en un lugar donde no había restaurantes cerca, el propio hotel no tenía restaurante obligando a salir a cenar en un lugar desolado, sin tráfico.una calle que daba inseguridad.

2026-05-04 • via Nuitee
G
Geert • couple • nl
9
Aanrader dicht bij centrum quito
Pros:

Personeel super vriendelijk en super behulpzaam.
Hotel ligt echt bijna in het centrum
Ontbijt was erg eenvoudig.

Cons:

Kamer was klein en de badkamer was mini.

2026-05-03 • via Nuitee
C
CELMA • couple • br
9
Muito boa.
Pros:

Recepção. Simpatia.

Cons:

A escada mas não é motivo de desagrado.

2026-04-21 • via Nuitee
D
DAVID • couple • es
7
Para una noche, suficiente
Pros:

La ubicación ya que íbamos a pasar unas horas en el centro.

Cons:

El personal… algo seco.

2026-04-11 • via Nuitee
M
Mariana • couple • cr
10
2026-04-11 • via Nuitee
A
Axelle • solo_traveller • mx
9
Aucun regret !
Pros:

- Très bonne communication dès la réservation sur booking
- Chambre confortable avec tout le matériel extra nécessaire (petite bouteille d’eau offerte dans la chambre, coffre fort, sèche-cheveux, chauffage, tapis de bain pour ne pas glisser dans la douche, entre autres).
- J’ai trouvé le linge de lit très confortable (surtout la couette) et le wifi très efficace
- Le personnel était vraiment aimable et m’a permis de prendre le petit déjeuner une heure avant l’horaire affiché car j’avais un vol tôt
- L’hôtel est très bien localisé et aussi sécurisé avec badge nécessaire pour rentrer

Cons:

Il y a plusieurs bruits audibles dans l’hôtel (comme une machine qui se déclenche de manière récurrente, ainsi qu’un son de carillons à vent à chaque fois que quelqu’un passe près de la réception). Lors de la première nuit, il y a également eu un couple qui est arrivé tardivement et a sonné à minuit passé, ce qui peut être dérangeant.

2026-04-10 • via Nuitee
M
MG • couple • de
7
Das Hotel war hübsch und die Lage in der Altstadt super.
Pros:

Das Frühstück war okay.

Cons:

Unser Zweibettzimmer hatte nur ein großes Oberlicht, durch das Licht vom Hinterhof fiel (also nicht wie auf dem Foto). Der Safe im Schrank war nicht an der Wand befestigt und hätte einfach unter dem Arm rausgetragen werden können. Unsere Reklamation diesbezüglich wurde nicht beachtet.
Zudem rappelte Tag und Nacht eine Art Pumpe im Treppenhaus (so wie man es von alten Aufzügen kennt - es gab aber keinen Aufzug), d.h. es muss eine andere Pumpe gewesen sein, die den Krach verursacht hat. Okay, es ist halt ein Altbau.

2026-04-03 • via Nuitee
T
teresa • couple • ec
9
Muy agradable
Pros:

Es un lugar confortable, en pleno centro histórico de Quito.

2026-03-30 • via Nuitee
G
Gustavo • solo_traveller • cr
10
2026-03-28 • via Nuitee
L
Lusitania • family_with_children • fr
7
Correcta.
Pros:

Yo aprecie: el edificio con ese toque antiguo.

Cons:

Quizás el desayuno, era correcto pero poca cantidad.

2026-03-21 • via Nuitee
C
carmelo • solo_traveller • es
7
2026-03-21 • via Nuitee
B
Becky • couple • gb
9
Pros:

The staff were extremely helpful and accommodating, the hotel was just minutes from the old town and it was clean and comfortable

2026-03-04 • via Nuitee