Element by Marriott Kuala Lumpur

Hotels
Element by Westin
8.9 (1535 reviews)
Ilham Tower, Jalan Binjai , Kuala Lumpur , my

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Lovely and spacious room
Amazing breakfast
Cons:
Staff training issues
Cleanliness concerns in some areas

Categories

Cleanliness
8.29
Some guests mentioned issues like unclean areas in the washroom.
Service
9.26
Most reviews praised the staff as friendly and helpful.
Location
9.3
Numerous reviews highlighted the excellent location, close to attractions.
Room Quality
8.75
Guests appreciated the spacious and comfortable rooms.
Amenities
8.78
Amenities like kitchenette, breakfast options, and pool were well-received.
Value for Money
8.74
Satisfaction was expressed regarding the value for the price paid.
Food and Beverage
8.79
The breakfast spread received high praise from guests.
Overall Experience
9.26
Overall positive feedback with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:42

Property Description

Luxurious Eco-Friendly Stay
Element Kuala Lumpur, housed in the iconic Ilham Tower, offers a unique eco-friendly experience designed by Foster + Partners. Enjoy stunning views of the city from your airy and spacious studio or suite, complete with modern amenities like the Westin Heavenly®Bed and in-room kitchen.

Wellness and Dining Options
Indulge in a balanced lifestyle at the 24-hour Motion fitness facility or relax at the spa and indoor saline swimming pool. Don't miss out on the local and international delicacies at TRACE Restaurant & Bar, a perfect spot to unwind after a long day.

Convenient Amenities and Attractions
With free WiFi, self-service laundry facilities, and a helpful multi-lingual staff, your stay is made comfortable and convenient. Explore nearby attractions like the Petronas Twin Towers and enjoy the Bikes To Borrow program for a unique cycling experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1535 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.26
N
Nurul Atika couple sg
6
Okay
Pros:

The friendly staff

Cons:

The water heater is not working its either too hot then suddenly too cold.

2026-07-24 via Nuitee
S
Stefano couple ch
9
Posizione stupenda - personale cordiale
Pros:

Stanza al 42 piano con vista superlativa
Colazione stupenda e ottima
Caffè e te sempre a disposizione al 40 piano. Pop corn compresi
Cordialità del personale

Cons:

Piscina con acqua troppo fredda
Ambiente esterno della piscina pure troppo freddo
Eravamo lì per il mio compleanno e non sono riusciti a trovare una bottiglia di vino per il festeggiamento

2026-07-23 via Nuitee
M
Mohd Amin Bin extended_group my
8
Cons:

Location nearby klcc

2026-07-23 via Nuitee
C
Christian family_with_children de
9
2026-07-20 via Nuitee
C
Claudio solo_traveller it
10
Super hotel
Pros:

Posizione perfetta a due passi dalle Petronas. Staff gentilissimo. Le camere sono grandissime e con una vista fantastica, pulitissimo e colazione super! Consigliatissimo.!!!

Cons:

Nulla

2026-07-19 via Nuitee
R
Roman couple at
10
Perfekt.
Pros:

Pool, sauberes Zimmer, freundliches Personal

Cons:

Alles Top.

2026-07-18 via Nuitee
M
Marianne solo_traveller ae
8
Would happily stay again.
Pros:

Large room. Lovely staff. Good facilities.
Complimentary late check out until 1pm. Can also pay a small fee for extra hours.
Decent gym and indoor pool.

2026-07-18 via Nuitee
H
Hoda couple eg
8
Overall, my stay was very good, and I truly enjoyed my time at the hotel. The only area that I believe could be improved
Pros:

My stay at Element by Marriott Kuala Lumpur was great. The room was very clean, the view was absolutely amazing, and the hotel’s location was excellent. It is conveniently close to the metro station, Petronas Towers, Avenue K, and KLCC, which made getting around very easy.

Cons:

My only comments are about the breakfast. I think it could be improved by offering more variety. I also didn’t enjoy the croissants they weren’t flaky and tasted more like bread. In addition, on one of the mornings during my stay, the croissants ran out and were not replenish.

I also noticed that there wasn’t much variety in the fruits. There was no pineapple available for everyday , and dragon fruit was only served in very small pieces as a topping for yogurt.

Another disappointment was the Indian station. One morning, I arrived for breakfast at around 10:00 a.m., and the staff member told me that the dough had run out, so he couldn’t prepare the sweet version with sugar for me. I was really looking forward to trying it, so that was disappointing.

I also think the juices could be improved, as I didn’t particularly enjoy their taste.

2026-07-16 via Nuitee
L
Luis couple my
9
2026-07-15 via Nuitee
M
Mihai couple cz
9
Pros:

the hotel is in a great area, has nice views to the towers, is very clean and all the employees are very nice. The breakfast is good, with lots of options

Cons:

we happened to visit exactly the week in which the pool was closed for reconstruction

2026-07-09 via Nuitee
N
nthony Olivier solo_traveller au
10
Pros:

Great location and service , great value for money

Cons:

Nothing

2026-07-03 via Nuitee
L
Louise couple fr
10
Parfait.
Pros:

Une chambre confortable et un personnel très gentil pour un hôtel idéalement situé. Contrairement à la majorité des hôtels de Kuala Lumpur qui sont souvent décevants par rapport à leurs photos en ligne cet établissement est totalement fidèle à sa description et s'avère même encore plus agréable en vrai

2026-07-01 via Nuitee
D
donia couple fr
4
Pros:

Breakfast Buffet

Cons:

I stayed here for two nights and was genuinely disappointed. You can definitely find better options in KLCC for the same price range.

The furniture feels outdated and tired. More concerning, I found blood stains on the sheets, which immediately made me panic about whether there were bed bugs. Not acceptable for a Marriott property.

The soundproofing is another major issue. Avoid room 4205 at all costs: we could hear both the TV and full phone conversations from room 4206 until 3 AM, making sleep nearly impossible.

2026-06-29 via Nuitee
C
CHASTAGNER couple fr
10
Vue magnifique sur la skyline
Pros:

La vue de notre chambre d’hôtel était exceptionnel (suite skyline), personnel agréable et petit déjeuner très copieux et varié !

Cons:

RAS

2026-06-28 via Nuitee
C
CHEE HOON solo_traveller sg
9
2026-06-24 via Nuitee
H
Haan solo_traveller au
10
2026-06-19 via Nuitee
Вячеславовна couple kz
7
Pros:

Расположение, хороший номер

Cons:

Не было халатов, не работал спа, в бассейне купаться невозможно, так как холодно

2026-06-18 via Nuitee
M
MK solo_traveller my
10
Memorable Stay with Great Hospitality
Pros:

I stayed at the hotel for a birthday staycation, and it was a truly memorable experience. This was my third stay at the property, and each visit has consistently exceeded my expectations. Since my first stay, I have found it difficult to consider other hotels, as this one offers a level of comfort and quality that is hard to match.
Prior to my arrival, I had requested a specific room, and I sincerely appreciated that the team accommodated this request. Upon entering the room, I was pleasantly surprised to find a cake and a handwritten card prepared for me, which made the occasion feel very special. Throughout my stay, the staff were warm, attentive, and professional. One of the team members also offered me a complimentary drink, which was a thoughtful touch.
The room was excellent - well-appointed, cosy, and paired with a very comfortable bed. The stay was peaceful and relaxing, with a stunning view of the Kuala Lumpur skyline, including the KL Tower, the Petronas Twin Towers, and Merdeka 118.
The breakfast was enjoyable, and the hotel’s location is very convenient, with many attractions nearby. Overall, this is one of the best hotels I have stayed at, offering excellent value, comfort, and service. It has become my first choice for any hotel stay in Kuala Lumpur, and I would highly recommend it.

2026-06-17 via Nuitee
E
Esra couple fr
10
Pros:

Tout était parfait ! La propreté, l’emplacement, la gentillesse de l’équipe… Le petit déjeuner était très bon aussi.
Je reviendrais sans hésitation 😊

Cons:

On entendait les bruits de la rue mais si vous n’avez pas le sommeil très léger, ça devrait aller !

2026-06-14 via Nuitee
N
Nor Hadi family_with_children sg
8
Convenient location at the heart of the city.
Pros:

Location was great; room was spacious. Staff were friendly and helpful.

Cons:

The house-keeping staff cleaning the rooms must be aware of my family’s needs like replacing the correct number of towels. The quality of towels looks past their date; yellow rather than white and must also be changed.

2026-06-14 via Nuitee