Victory House Leicester Square

Hotels
7.8 (4748 reviews)
14 Leicester Place , London , gb
+44 20 3909 4100

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High price for value
Small and uncomfortable rooms

Categories

Cleanliness
6.66
Several reviews mentioned poor room ventilation and maintenance issues.
Service
8.63
Most reviews highlighted friendly and helpful staff, making the experience enjoyable.
Location
9.17
Guests frequently praised the excellent location, close to key attractions.
Room Quality
7.12
Some reviews indicated rooms were small and had issues with comfort.
Amenities
7.65
Amenities received mixed feedback, with some great service reported but some issues with room conditions.
Value for Money
7.11
Feedback indicates mixed feelings about pricing relative to service and amenities.
Food and Beverage
8.16
Positive feedback on food quality, although not extensively covered.
Overall Experience
7.93
Overall experience was affected by both positive staff interactions and some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:31

Property Description

Luxurious Accommodation
Experience the glamour of London's cinematic history at Victory House Leicester Square. With 86 stylish bedrooms and suites, each designed to reflect the area's allure, enjoy front-row views to exclusive film premieres right from your room.

Prime Location
Situated in the heart of London on Leicester Square, immerse yourself in the vibrant atmosphere of the city. Explore nearby Soho and Piccadilly Circus, all just a stone's throw away from the hotel.

Modern Amenities
Indulge in comfort with luxury mattresses, rainfall showers, and Samsung Smart TVs in every room. Stay connected with complimentary WiFi and stay refreshed with complimentary water.

Experience the epitome of luxury and convenience at Victory House Leicester Square. Book now for an unforgettable stay in London.

Important information:

Victory House Hotel is proud to donate 2% of its sales to charities that support education for underprivileged and disadvantaged communities across Britain.

Extra beds can be requested in some rooms but are not guaranteed for any room category. Please contact the property in advance for more details. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

The room photos are representative of the brand and the actual room decoration and layout may vary.

Please note that the card used to make the booking has to be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.8
Based on 4748 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 7.11
Food and Beverage: 8.16
Overall Experience: 7.93
A
Ahmed • couple • tr
6
I would like to thank the staff they been helpful
Pros:

The location was perfect close to everything and in the middle of the center the staff was friendly and helpful

Cons:

There was a bit of noise from the club so we couldnt sleep well and the ac was keep breaking out turns out the heat all of sudden i had to wake several of times at night just to adjust the temperature

2026-08-08 • via Nuitee
L
Lindsay • family_with_children • gb
8
Excellent hotel in a good location, would stay again
Pros:

Excellent location for theatres , tube station close for moving around London, room spacious good size bed, very clean , staff friendly

Cons:

.

2026-08-08 • via Nuitee
C
Costa • couple • pt
10
2026-08-07 • via Nuitee
E
ewan • couple • gb
3
Basic overnight stay definitely not a four star rating.
Pros:

Not a lot apart from the location

Cons:

Had to change room as the first one was mouldy, smelt damp and was dirty.

Only one lift in operation which was very slow .

Breakfast was served in another hotel which I’m sure cannot justify a four star rating.

2026-08-07 • via Nuitee
S
Sarah • couple • ch
1
2026-08-07 • via Nuitee
J
Jean • solo_traveller • gb
10
Pros:

Friendly staff, comfortable room and location

Cons:

Nothing

2026-08-07 • via Nuitee
Y
Yang • solo_traveller • gb
6
Not recommended
Pros:

I booked via booking.com, the reception told me the room is windowless, I could not breathe when I got in the room, no circulation, cannot breathe, windowless room in this condition should not be put on sale.

No Information of windowless on the confirmation letter, as I booked for non-refund. Even struggling to pay the difference of a room with window.

Disappointed

Cons:

Location

2026-08-07 • via Nuitee
G
Gerry • couple • gb
4
London great, hotel not great!
Pros:

It was modern and clean.

Cons:

Value for money, paid £570 and there was no breakfast which then we were told that it was in a completely different building which we were then glad.
Trying to find the hotel was difficult the photos don’t show the front of the building it shows it from level 1 up. You need to see the ground floor when the link to the maps doesn’t actually take you to the correct property.
The showers were not hot. Less than look warm.

2026-08-06 • via Nuitee
D
Deniz altıntaş • couple • tr
7
Pros:

Otelin konumu çok iyiydi.

Cons:

Oda cok küçük, pencere toktu ve bütün gece bitisik binadan müzik sesi geliyordu.

2026-08-06 • via Nuitee
G
Gareth • solo_traveller • gb
6
Pros:

Great location, staff were helpful and friendly. The room was comfortable and clean but the bathroom could do with some attention, uneven floor surface and aa little dirty around the edges

2026-08-05 • via Nuitee
J
Jessica • extended_group • gb
7
great location
Pros:

great location, friendly staff. good for theatres!
second time staying here

Cons:

room was not ready at check in time
we were in a suite with 3 people however wasnt enough cups, tea coffee etc for 3 people

2026-08-05 • via Nuitee
J
John • couple • ie
8
Great location, very clean, great staff but the lifts need to be upgraded and repaired
Pros:

The location was excellent, the room was very clean with air conditioning

Cons:

The lifts were very slow and only one lift worked during our stay

2026-08-04 • via Nuitee
A
Ahmad • couple • sa
1
Pros:

Property was not available

Cons:

Bad experience

2026-08-03 • via Nuitee
S
Sara • solo_traveller • us
10
The staff was fantastic!
Pros:

The location was top notch!!

Cons:

Nothing really.

2026-08-03 • via Nuitee
D
Dale • couple • au
9
2026-08-03 • via Nuitee
N
Nadine • solo_traveller • ca
1
Pros:

We had a horrible experience. The first room was not at all as advertised in the pictures on Booking.com. the hotel admitted that the photos shown when booking a dbl room were actually for their nicer/higher tier room. They blamed the website but it doesn't make sense that someone from the property wouldn't be approving the listing. Some of their rooms are horrible and they know it and still let people book them which is a scam. The second room they moved us to was full of mould. The smell was so strong it was overpowering. They try and mask it with perfume spray (which I also saw people spraying in hallways each day) but once it wore off Al ok you could smell is mould. My daughter is asthmatic so they switched us to another room in the middle of hotel with hotel with no window and no discount of any kind. This room was suitable (at least no mould) but we woke up to water pouring into our room from the floor above at 4am. They never offered to refund us any money. The staff themselves were young and friendly but it felt like no one with actual ability to remedy any serious issues was on hand. We submitted a claim to get money back and have video evidence of the water pouring into the room but they never got back to us.

Hotel is a scam. Don't go there. They don't care about their customers.

Cons:

We had a horrible experience. The first room was not at all as advertised in the pictures on Booking.com. the hotel admitted that the photos shown when booking a dbl room were actually for their nicer/higher tier room. They blamed the website but it doesn't make sense that someone from the property wouldn't be approving the listing. Some of their rooms are horrible and they know it and still let people book them which is a scam. The second room they moved us to was full of mould. The smell was so strong it was overpowering. They try and mask it with perfume spray (which I also saw people spraying in hallways each day) but once it wore off Al ok you could smell is mould. My daughter is asthmatic so they switched us to another room in the middle of hotel with hotel with no window and no discount of any kind. This room was suitable (at least no mould) but we woke up to water pouring into our room from the floor above at 4am. They never offered to refund us any money. The staff themselves were young and friendly but it felt like no one with actual ability to remedy any serious issues was on hand. We submitted a claim to get money back and have video evidence of the water pouring into the room but they never got back to us.

Hotel is a scam. Don't go there. They don't care about their customers.

2026-08-02 • via Nuitee
D
david • solo_traveller • gb
8
Pros:

Great location our larger room spacious staff friendly. Despue other reviews no street noise

Cons:

Extortionate price of mineral water room wasnt always well stocked/serviced. Prob with lifts when we arrived but kept in the dark should have been told.

2026-08-02 • via Nuitee
M
Melanie • couple • ch
7
2026-08-02 • via Nuitee
M
Matthew • couple • gb
10
2nd time staying at the hotel and would definitely stop again.
Pros:

Great location as right in the heart of Leicester Square. Exceptional customer service from staff during our visit. Very spacious room over looking Leicester Square. Good facilities.

Cons:

Nothing really bad about the hotel. I would say it was quite loud on the evening. But it was a Saturday night so was to be expected.

2026-08-02 • via Nuitee
K
Kate • couple • gb
7
Great base for London exploring and theatre.
Pros:

Location, room and as a good size.

Cons:

One lift not working. Aircon in room not effective due to location in room and kept switching off.

2026-08-02 • via Nuitee