Victory House Leicester Square

Hotels
7.8 (4793 reviews)
14 Leicester Place , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High price for value
Small and uncomfortable rooms

Categories

Cleanliness
6.66
Several reviews mentioned poor room ventilation and maintenance issues.
Service
8.63
Most reviews highlighted friendly and helpful staff, making the experience enjoyable.
Location
9.17
Guests frequently praised the excellent location, close to key attractions.
Room Quality
7.12
Some reviews indicated rooms were small and had issues with comfort.
Amenities
7.65
Amenities received mixed feedback, with some great service reported but some issues with room conditions.
Value for Money
7.11
Feedback indicates mixed feelings about pricing relative to service and amenities.
Food and Beverage
8.16
Positive feedback on food quality, although not extensively covered.
Overall Experience
7.93
Overall experience was affected by both positive staff interactions and some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:31

Property Description

Luxurious Accommodation
Experience the glamour of London's cinematic history at Victory House Leicester Square. With 86 stylish bedrooms and suites, each designed to reflect the area's allure, enjoy front-row views to exclusive film premieres right from your room.

Prime Location
Situated in the heart of London on Leicester Square, immerse yourself in the vibrant atmosphere of the city. Explore nearby Soho and Piccadilly Circus, all just a stone's throw away from the hotel.

Modern Amenities
Indulge in comfort with luxury mattresses, rainfall showers, and Samsung Smart TVs in every room. Stay connected with complimentary WiFi and stay refreshed with complimentary water.

Experience the epitome of luxury and convenience at Victory House Leicester Square. Book now for an unforgettable stay in London.

Important information:

Victory House Hotel is proud to donate 2% of its sales to charities that support education for underprivileged and disadvantaged communities across Britain.

Extra beds can be requested in some rooms but are not guaranteed for any room category. Please contact the property in advance for more details. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

The room photos are representative of the brand and the actual room decoration and layout may vary.

Please note that the card used to make the booking has to be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.8
Based on 4793 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 7.11
Food and Beverage: 8.16
Overall Experience: 7.93
C
clare • couple • gb
10
Great place and location
Pros:

It was cosy, great beds and very clean

Cons:

Liked all

2026-10-17 • via Nuitee
N
Nicola • couple • gb
7
Great location but you pay for it and don’t expect any extras
Pros:

The location was fantastic.

Cons:

We arrived at about 1pm as went to see a show at 2pm. If we wanted to check in early it would have cost us an extra £50! We left our bags there and checked in after the show.

2026-10-17 • via Nuitee
M
MARCO • extended_group • it
3
Stanza non disponibile, seppure prenotata e pagata.
2026-10-16 • via Nuitee
S
Salli-anne • family_with_children • gb
8
2026-10-16 • via Nuitee
Z
Zara182 • couple • gb
10
perfect
Pros:

All of it

Cons:

Nothing

2026-10-16 • via Nuitee
C
Charlotte • solo_traveller • gb
5
Pas mal
Pros:

Je n’ai pas pris le petit dej

Cons:

Pas de sécurité à l’entrée

2026-10-15 • via Nuitee
N
Nick • couple • gb
8
Average
Pros:

Room was clean and had the facilities expected

Cons:

Booked a king/double room and it was single beds pushed together, which was disappointing.

2026-10-14 • via Nuitee
Y
Yuet Shan • extended_group • hk
1
Overpriced Luggage Storage and Poor Hotel Conditions
Pros:

The location was convenient and was the only positive aspect of our stay.
But we would not choose to stay here again.

Cons:

We were disappointed with our stay.

Firstly, the hotel charges £10 per bag for luggage storage after check-out, even when guests only need to leave their luggage for a few hours after the 11:00 am check-out time. For a four-star hotel, complimentary short-term luggage storage is normally expected, so this felt unreasonable and poor value.

Secondly, there was an unpleasant smell in the hotel, which affected the overall comfort of our stay.

Overall, the service and environment did not meet the standard we expected from a four-star property.
We would not choose to stay here again!

2026-10-14 • via Nuitee
A
Alexander • solo_traveller • ch
8
Sehr sauber und Lage super, mit Safe und Kühlschrank.
Pros:

Das Zimmer war schnell erreichbar, normale Grösse (Londoner Zimmer sind klein, egal wieviele Sterne das Hotel hat), sehr sauber, ausgestattet mit Fernseher, Kühlschrank und Safe. Das Bett war weich und der Bezug weiss und sauber, wie er sein sollte, das Bad sah wie neu aus und sehr sauber, mit Duschkopf und Regen-Duschkopf, die Armaturen waren einfach zu bedienen. Die Angestellten waren freundlich und zuvorkommend. Die Lage ist phänomenal, direkt an der Leicester Square. Ich konnte die Temperatur im Raum selber einstellen, was ich grossartig fand. Auch der Kühlschrank ist keine Selbstverständlichkeit, auch in einem 4-Sterne-Hotel und ich nutzte ihn dankbar.

Cons:

Für den modernen Fernseher gab es keine Bedienungsanleitung. Altmodisch, wie ich bin, habe ich auf die 1 gedrückt und dann auf den Schalter, mit dem man die Sender rauf und runter schalten kann. Ich erreichte nur 5 Sender und die haben nicht funktioniert. Es dauerte zweieinhalb Tage, bis das Hotel mir halbwegs erklären konnte, wie der Fernseher funktioniert.
Das Zimmer hatte keine Fenster. Das war mir beim Buchen bekannt, aber es störte mich dann doch. Das möchte ich nicht mehr. Falls das Hotel Zimmer mit Fenster hat, werde ich wieder kommen, sonst nicht.
Ich merkte, dass die Receptionisten zwar sehr nett und höflich waren, aber untereinander nicht viel kommunizierten. Ich musste jedesmal neu mein Problem mit dem Fernseher schildern. Sie schienen auch teilweise neu und etwas hilflos, das war ersichtlich beim Fernseher aber auch beim Auschecken.
Das Zimmer hatte keinen Schrank, wo ich meine Kleider verräumen konnte, ich musste deshalb aus dem Koffer leben.
Ohne Fenster gab es natürlich keinen Strassenlärm. Dafür hörte ich jedesmal, wenn über mir jemand die Spülung betätigte.

2026-10-14 • via Nuitee
F
Frans • extended_group • nl
8
prima verblijf op een perfecte plek in het centrum.
Pros:

de ligging midden in het Westend tussen theaters en restaurants en vlakbij de metro. en toch een rustige kamer!

Cons:

dat het raam niet open kon in de kamer.

2026-10-14 • via Nuitee
S
Stefano • solo_traveller • it
9
2026-10-14 • via Nuitee
P
Paola piera carolina • couple • ch
9
Pros:

La centralità del posto

Cons:

Molto buia. Odore persistente di curry nei corridoi. Camera molto piccola. Non c’era nemmeno il posto per aprire una valigia correttamente. Pulizie un po’ carenti, la camera veniva sistemata solo verso le 04.00pm

2026-10-13 • via Nuitee
S
Susan • couple • us
8
I enjoyed the comfort and location of hotel. It’s really a shame that checking out was such a poor experience
Pros:

Location

Cons:

Cut room access 15 minutes to check out. When we finally got into our room, facility personnel showed up 5 minutes later letting us know that we had to check out. WTF

2026-10-12 • via Nuitee
M
Mustoe • couple • us
7
Great location close to many attractions.
Pros:

The location next to Leicester Square is very convenient to many attractions and restaurants, as well as the Tube. The staff was very welcoming.

Cons:

The floor in the bathroom was squishy in multiple areas. It didn't feel safe. While the breakfast was good, we had to go to a different hotel around the corner. Different, but not a big deal. Only one elevator worked, which caused some wait times.

2026-10-12 • via Nuitee
M
Myriam • extended_group • il
10
2026-10-11 • via Nuitee
Y
Yael • solo_traveller • il
8
2026-10-10 • via Nuitee
J
John • solo_traveller • gb
9
Great location, very clean, staff very helpful
Pros:

Great location

Cons:

Unable to open window

2026-10-10 • via Nuitee
J
JC • solo_traveller • za
10
Pros:

Went as a couple. Central location for a first time tourist, with friendly staff.

2026-10-09 • via Nuitee
S
Sarah • family_with_children • gb
7
Perfect for overnight stay in central london after theatre
Pros:

Excellent location

Cons:

N/a

2026-10-07 • via Nuitee
M
Moshe • solo_traveller • il
9
2026-10-07 • via Nuitee