Victory House Leicester Square

Hotels
7.8 (4606 reviews)
14 Leicester Place , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High price for value
Small and uncomfortable rooms

Categories

Cleanliness
6.66
Several reviews mentioned poor room ventilation and maintenance issues.
Service
8.63
Most reviews highlighted friendly and helpful staff, making the experience enjoyable.
Location
9.17
Guests frequently praised the excellent location, close to key attractions.
Room Quality
7.12
Some reviews indicated rooms were small and had issues with comfort.
Amenities
7.65
Amenities received mixed feedback, with some great service reported but some issues with room conditions.
Value for Money
7.11
Feedback indicates mixed feelings about pricing relative to service and amenities.
Food and Beverage
8.16
Positive feedback on food quality, although not extensively covered.
Overall Experience
7.93
Overall experience was affected by both positive staff interactions and some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:31

Property Description

Luxurious Accommodation
Experience the glamour of London's cinematic history at Victory House Leicester Square. With 86 stylish bedrooms and suites, each designed to reflect the area's allure, enjoy front-row views to exclusive film premieres right from your room.

Prime Location
Situated in the heart of London on Leicester Square, immerse yourself in the vibrant atmosphere of the city. Explore nearby Soho and Piccadilly Circus, all just a stone's throw away from the hotel.

Modern Amenities
Indulge in comfort with luxury mattresses, rainfall showers, and Samsung Smart TVs in every room. Stay connected with complimentary WiFi and stay refreshed with complimentary water.

Experience the epitome of luxury and convenience at Victory House Leicester Square. Book now for an unforgettable stay in London.

Important information:

Victory House Hotel is proud to donate 2% of its sales to charities that support education for underprivileged and disadvantaged communities across Britain.

Extra beds can be requested in some rooms but are not guaranteed for any room category. Please contact the property in advance for more details. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

The room photos are representative of the brand and the actual room decoration and layout may vary.

Please note that the card used to make the booking has to be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 4606 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 7.11
Food and Beverage: 8.16
Overall Experience: 7.93
D
Deborah family_with_children gb
8
Pros:

Central location, quieter than expected. Friendly staff. Comfy beds. Working air con which is a plus.

Cons:

Lift out of order. Bathroom could do with an update.

2026-05-30 via Nuitee
C
Chris extended_group gb
8
Short London sight seeing trip it was just the job
Pros:

Location

Cons:

Clean, air con, location

2026-05-30 via Nuitee
N
Niccoló solo_traveller it
10
2026-05-30 via Nuitee
O
Owen couple gb
7
2026-05-30 via Nuitee
K
kevin couple fr
1
Horrible
Pros:

Emplacement

Cons:

Tout

2026-05-29 via Nuitee
X
Xavier couple mx
9
Buen hotel en general. La ubicación es excelente y el personal muy amable y atento.
Pros:

La ubicación es excelente. El personal muy amable. Creo que los cuartos son chicos por que me hicieron un upgrade (que les agradezco mucho) y aun así me pareció un poco justo el espacio. Entonces, si los demás cuartos son mas pequeños creo que el espacio estará aun mas justo.
Pero bueno en general me parecio muy bien todo y sobre todo puntualizo que la ubicación es excelente.

Cons:

Creo que todo estuvo bien en general.

2026-05-29 via Nuitee
J
Jasmin couple at
10
Top! Immer wieder gerne!
Pros:

Die Lage war genial. Man ist von dort aus zu Fuß super schnell am Picadilly, Trafalgar und auch beim Big Ben. Das Zimmer war sehr schön und für ein Städtehotel sehr komfortabel. Nur die Flure sind etwas dunkel.

Cons:

Die Fenster sind recht voll mit Vogelmist ist vermutlich schwer zu lösen da die Fenster nicht aufgehen es gibt ein Belüftungssystem. Und der Teppich war etwas schmutzig was auch mit der Zeit kommt aber es gibt in den Zimmern Hausschuhe 🙂. Es war alles da Bett war sauber Bad auch. Es gibt einen Föhn eine Regendusche einen separaten Duschkopf einen coolen Kleiderständer, Fernseher blickdichte Vorhänge.

2026-05-28 via Nuitee
L
Lorraine solo_traveller gb
10
2026-05-28 via Nuitee
Z
Z5154SJdavem Family Cardiff, South Wales, Wales
8
Amazing location, ok hotel
Pros:

The location was the stand out feature, overlooking Leicester Square and meaning everything was within walking distance.

The room was fine, beds comfy, reasonably clean and the shower was nice.

The lift was out of order and they had issues with various internal systems at check in which meant getting our key card was a faff but the staff were friendly and helpful throughout.

Would we go back? Due to the location absolutely!

2026-05-27 via Tripadvisor
M
Mary solo_traveller nz
7
2026-05-27 via Nuitee
B
Björn couple be
9
2026-05-26 via Nuitee
E
Eva couple se
9
Prisvärt, bra rum, centralt
Pros:

AC välfungerande, centralt beläget hotell

Cons:

Ingen servering av frukost, dyrt för ett glas vin, hiss ur funktion

2026-05-26 via Nuitee
M
Melissa solo_traveller gb
9
Pros:

Great location, fabulous bathroom, A/C was a treat! Staff were lovely as well.

Cons:

The lift seemed a bit temperamental with the buttons and only one lift was working. It was only a minor inconvenience though as it didn't hinder our stay.

2026-05-26 via Nuitee
H
Henryali1 Couples Oxford, Oxfordshire, England
10
Sunday night in London
Pros:

The hotel was very convenient and clean. Breakfast at the hotel round the corner was very good.
The staff Aparna, Asuka and Ismail were so welcoming, professional and friendly we would definitely stay again.

2026-05-25 via Tripadvisor
M
miranda couple gb
7
2026-05-25 via Nuitee
G
GERHARD couple dk
3
Cons:

Begge elevatorer var i stykker og da vi kom med en kørestolsbruger er det et stort problem

2026-05-25 via Nuitee
C
Caroline couple gb
9
2026-05-24 via Nuitee
M
Maribel couple gb
8
Convenient, clean and good value
Pros:

Great location

Cons:

No bar or restaurant at all!

2026-05-24 via Nuitee
E
Eve couple gb
7
Great location and really comfy beds but staff customer service let this property down.
Pros:

Location is excellent right on Leicester Square. Deluxe rooms were great with very comfortable bed.

Cons:

The lift wasn’t working for most of our trip which was difficult when on the fourth floor, especially with luggage. No offer of support from staff.

Also we had a severe flood in our bathroom on the first morning - we were woken up before 7am with water pouring into the bathroom from the light fitting which soaked the room carpet and our items in the bathroom (and all towels were soaked).

Although we were eventually moved (after 2 hours sitting and waiting in an unusable room), this was not a given (we were staying two nights and they couldn’t guarantee they’d move us). We eventually moved at around 930am. We did not receive an apology and felt like we were inconveniencing the staff by wanting to move. No offer of any discount or breakfast etc and when asked if we could have a reduction for the inconvenience they just said “but we did move you to another room didn’t you?”! This was very disappointing, as this was an incredibly stressful experience as we had an event on that day and were not guaranteed to be able to have a different room (which would have made it almost impossible to get ready). This was the reason for booking the two nights so we could have the full day in the room. I don’t think I’ve ever had such an experience where the staff couldn’t seek to care less about our situation. We had prepaid which didn’t help. This should be remedied by management as it does not reflect the hotel status.

We then had to re pack and move, which ate into our day. Had the staff been more apologetic and sympathetic we would have given a higher score, but this soured our otherwise excellent experience. Had we not experienced this, and had the lift been working I would have rated this hotel a 9 or 10, as apart from these points it was lovely. Great location and lovely rooms (although room 316 was very dingy and dark and didn’t meet the descriptions of the deluxe room as a bright room).

2026-05-23 via Nuitee
S
Sharon solo_traveller au
3
Not worth the money
Pros:

Location

Cons:

Lift not working, look tired and dirty on entering and inside

2026-05-23 via Nuitee