Newly Renovated Embassy Suites By Hilton New York Manhattan Times Square

Hotels
•
Embassy Suites Hotels
8 (4395 reviews)
60 West 37th Street , New York , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Good amenities
Cons:
Issues with cleanliness
Inadequate elevators

Categories

Cleanliness
6.96
Reviews indicated some issues with cleanliness and a dirty environment.
Service
8.93
Multiple reviews praised the staff for being accommodating and friendly.
Location
8.97
Many guests highlighted the great location, especially near key attractions.
Room Quality
7.92
Rooms were described as comfortable, with some noting size and views.
Amenities
7.95
Amenities like breakfast were well-received, enhancing the stay.
Value for Money
7.41
Some dissatisfaction with value given the cleanliness concerns.
Food and Beverage
7.96
Breakfast offerings were appreciated by several guests.
Overall Experience
7.93
Overall, guests had a positive stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:46

Property Description

Luxurious Accommodation
Embassy Suites By Hilton New York Midtown Manhattan offers pet-friendly rooms with free WiFi and flat-screen TVs. Relax in the spacious seating area and enjoy the complimentary toiletries in the private bathroom.

Convenient Amenities
Stay active at the on-site fitness centre or unwind at the bar. Need cash or looking for a souvenir? Visit the cash machine and gift shop within the property for your convenience.

Prime Location
Located just steps away from the Empire State Building and Macy's, this hotel is perfect for exploring the city. With LaGuardia Airport nearby, your travels are made easy.

Book now to experience the perfect blend of comfort and convenience at Embassy Suites By Hilton New York Midtown Manhattan.

Important information:

Property has finished their public areas and room renovations April 06 2026Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 63
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 4395 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
D
Dream54549746934 • Family
10
Great people
Pros:

We visited the Embassy hotel and had a great time at the Heist Bar and Restaurant. I would especially like to highlight the host, Has. During happy hour on the 4th floor, he created a very welcoming atmosphere and gave us his full attention. When the bartenders were very busy, Has stepped in and kindly helped us choose our dishes. He explained everything clearly and made our visit much more comfortable. This truly reflects a high level of service. Has is a wonderful, attentive, and professional person. Thanks to employees like him, we would definitely love to come back again. Thank you!

2026-05-30 • via Tripadvisor
J
Jorge Armando • couple • co
8
Un muy buen hotel, con una gran ubicaciĂłn.
Pros:

Las habitaciones son muy limpias y la cama muy comoda

Cons:

Debería tener un poco más de variedad en los desayunos y los snack

2026-05-30 • via Nuitee
C
Cenk • solo_traveller • tr
8
Pros:

Konumu ve yüksek katlardaki şehir manzarası

Cons:

Kahvaltisi daha iyi olmalı

2026-05-30 • via Nuitee
J
James Oehlcke • family_with_children • gb
3
The location is excellent, there were too many avoidable service and maintenance issues
Pros:

The main positive is the location, which is very good and makes it easy to get around New York. Unfortunately, that wasn't enough to outweigh the number of issues we experienced during our five-night stay.

Cons:

One of the hotel's three lifts was out of service for around half our five day stay, which resulted in long waits and congestion, particularly at busy times. The phone in our room didn't work, and the shower curtain had been poorly fitted, causing water to leak onto the bathroom floor whenever the shower was used.

We were also provided with incorrect bedding for the sofa bed on arrival, which required additional follow-up to resolve.

The check-in process was particularly frustrating. The hotel has a 4pm check-in policy, which seems unusually late. We arrived at around midday and were repeatedly told that a room would likely be available shortly and that we would receive an SMS notification. No message ever arrived, and despite checking several times throughout the afternoon, we were unable to access our room until 4pm.

Housekeeping was also inconsistent. On one day our room was not serviced at all. When I queried this at reception, I was told that some guests do not want daily housekeeping and that I needed to request it if I wanted it. This policy was not explained during check-in and was not mentioned anywhere in the room information. The fact our room wasn't serviced was clearly just an oversight, and rather simply admit this and apologise, I was provided with a nonsense excuse.

The staff were generally polite and professional, but they did not come across as particularly friendly or proactive. They weren't unhelpful, but interactions felt more functional than welcoming.

The hotel is advertised as newly renovated. Our room was definitely not newly renovated. There is insufficient wardrobe space and storage space.

2026-05-30 • via Nuitee
B
Barbara • couple • us
9
Comfortable
Pros:

Clean,nice room, close to everything

2026-05-30 • via Nuitee
L
LM4ev • Family
8
Mixed Feelings but Good Overall
Pros:

The good stuff:
Excellent communication via email prior to our arrival. đź‘Ź
Room was decorated as the trip was a celebration of my twins’ 16th Champagne Birthday. 👏
Hotel was very clean and this obvious how hard the housekeeping staff work.
Free breakfast đź‘Ź
Great location …close to some major attractions and transit system 👏
The bellmen used common sense and offered great customer service

The not so good stuff:
Food at breakfast buffet was mediocre (although the yogurt, cream cheese, bagels and cereals were fine)đź‘Ž
Several of the front end staff were not overly friendly which did not make them approachable đź‘Žđź‘Ž
There was a nightly fee added to my bill which wasn’t transparent when I booked the hotel👎👎
Even though we were offered a “credit” to use this unexpected charge towards food / drinks in the lobby’s restaurant, we were not back in time to use it and when we were it was too crowded 👎👎
I wanted to keep our suitcases stored at the hotel past the “regulatory” 2 pm and was not given much (actually none) empathy by front end staff who essentially hid behind text messages stating those are the rules …Our flight was at 8 pm and I checked out earlier than 11 am to do one of our last two tours while in the city …👎👎👎
In the end I just gave a donation to a bellboy who was empathic …..

So I have mixed feelings about the overall service from the front end staff as emails/texts and in person interactions were not at all cohesive

2026-05-29 • via Tripadvisor
W
Werynqiu • Family • Tampere, Pirkanmaa
4
Dissapointment
Pros:

Location is the only thing worth of mentioning. Definitelly NOT a four star hotel comparing all the others we have stayed around the world. We had a basic room, wich was really out-dated, as the hotel itself. The breakfast was a one big chaos, and not even close to European hotel breakfast. The staff were kind, except the cocky people behind the reception desk. Almost forgot; the elevators are not in synch, never seen anything like this before. Prepare to wait even 10 minutes to catch one! Loved the City, and most likely coming back. But not into this hotel.

2026-05-29 • via Tripadvisor
E
emurray06 • Family • San Antonio, Texas
10
Awesome stay!
Pros:

Perfect location, courteous staff, excellent stay!

2026-05-29 • via Tripadvisor
H
Happiness04721657649 • Family
10
Customer Service
Pros:

We loved this hotel location, breakfast and most especially service. Badr at the reception desk was very helpful and accommodating and helped smooth our transition after a difficult travel day! I highly recommend!

2026-05-29 • via Tripadvisor
T
Tatiane • family_with_children • br
9
Me surpreendeu! Amei!
Pros:

Tudo

Cons:

SĂł achei estranho nĂŁo irem limpar o quarto. Mas isso foi apenas um detalhe que nĂŁo mudou em nada para nĂłs. eu amei tudoo.
Tivemos todo o suporte que precisávamos. A Cess foi super paciente, educada e nos atendeu super bem.
Foi ótimo estar lá e voltarei com certeza!!!

2026-05-29 • via Nuitee
R
Rohan Vijay • family_with_children • in
5
It was manageable
Pros:

The staff is very good and helping.

Cons:

The breakfast arrangements were poor. At times, it was too crowded, and some items were out of stock.

2026-05-29 • via Nuitee
Z
Z204HWlizbethr • Business
10
Great
Pros:

Badr was veey helpful and friendly kudos to him and the Company to hire the right people to make you feel welcom

2026-05-28 • via Tripadvisor
9
993randallv • Family
6
Meh...
Pros:

Narda the hotel employee was awesome and very helpful. The hotel room was unfortunately very cramped and for the cost, as compared to other hotels at the same price point, was not not stellar. Breakfast bar was tolerable, highlight is they have a chef that cooks omelettes and eggs. Overall when we return to NY, we would choose one of the our favorite hotels to stay at (the only reason we stayed at this hotel was availability).

2026-05-28 • via Tripadvisor
J
Judita • couple • lt
9
2026-05-28 • via Nuitee
O
Ozge • couple • tr
10
2026-05-28 • via Nuitee
I
Inspire67309351446 • Family
10
Awesome customer service
Pros:

David and Nika are outstanding!! Will absolutely return to this hotel. Customer service 5 stars for sure!

2026-05-27 • via Tripadvisor
1
140josiem • Family
10
Best New York Hotel!!!
Pros:

Best customer experience!!! Highly recommend. David and Nika make the best drinks. We definitely return to this hotel. 5 stars!!!

2026-05-27 • via Tripadvisor
S
smhodson • Business • Cincinnati, Ohio
10
Good value and location, friendly staff
Pros:

Good location, good price, good amenities for family. Hallways a little dirty sometimes from traffic but rooms and overall clean. Dinu and Allisandra, along with all staff, were very friendly and went out of their way to be helpful.

2026-05-27 • via Tripadvisor
A
Anouschka • solo_traveller • nl
8
Pros:

De locatie is top en zeer centraal.

Cons:

Personeel niet echt betrokken. Bij uitchecken werd er niet gevraagd of alles naar wens was geweest. Er werd ĂĽberhaupt geen woord gezegd.

2026-05-27 • via Nuitee
M
Maureen • family_with_children • us
9
Pros:

Breakfast buffet was great. Many options. Loved the omelette station

Cons:

The room doors were very noisy. Lots of banging/clicking. Otherwise the hotel was wonderful

2026-05-27 • via Nuitee