Hotel La Joya Tulancingo

Hotels
8.8 (171 reviews)
Carretera Piramides Tulancingo Km 92 , Tulancingo , MX
+52 775 753 3200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Clean rooms
Cons:
Smells of smoke
Pool maintenance
Inadequate sound insulation

Categories

Cleanliness
8.3
Overall cleanliness appreciated, but some issues with strong odors and maintenance noted.
Service
9.3
Staff is attentive and helpful, with positive remarks on personal service.
Location
9.3
Convenient location praised for accessibility and nearby services.
Room Quality
8.3
Comfortable rooms, but some suggested improvements on temperature and sound insulation.
Amenities
8.8
Good facilities like parking, but some amenities like the pool and TV need improvement.
Value for Money
8.8
Fair pricing for quality and amenities, though restaurant prices are perceived as high.
Food and Beverage
8.8
Quality food at the restaurant, but service and prices could improve.
Overall Experience
8.8
Generally positive experiences with functioning issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:13

Property Description

Modern Hotel with Lush Gardens

Luxurious Amenities: Hotel La Joya Tulancingo offers a range of amenities including a tennis court, outdoor pool, bar, and restaurant. The bright rooms feature comfortable seating areas, flat-screen TVs, and modern bathrooms with toiletries.

Convenient Services: Guests can enjoy 24-hour reception, free Wi-Fi, and free parking. Room service, laundry, and dry cleaning services are available for added convenience.

Entertainment for All: The hotel boasts a business centre, games room with table tennis, and a children’s playground, ensuring there is something for everyone to enjoy during their stay.

Book your stay at Hotel La Joya Tulancingo now for a relaxing and enjoyable experience!

Important information:

Please note that the pool will remain closed until January 2014 due to maintenance and renovation services.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.8
Based on 171 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
R
Ricardo • solo_traveller • mx
8
Pros:

Cuartos limpios y cómodos

Cons:

No tiene rampas para discapacitados en la entrada ni en pasillos interiores

2026-10-13 • via Nuitee
V
Victor • solo_traveller • mx
8
Bien en general
Pros:

Comodidad y atención de personal

Cons:

Se encharca fácil el acceso al hotel en temporada de lluvias

2026-09-18 • via Nuitee
F
Fabian • couple • mx
8
Pros:

desayuno bueno

Cons:

mucho ruido en los pasillos a la mañana

2026-09-07 • via Nuitee
Z
Zaid • solo_traveller • mx
8
Pros:

La habitación era muy cómoda, algo de ruido por las personas que están en la alberca pero en general excelente.

Cons:

El ruido de las personas en la alberca eran muy escandalosas.

2026-08-21 • via Nuitee
H
HERNANDEZ • solo_traveller • mx
4
SERVICIO NEFASTO
Pros:

La ubicación y la alberca

Cons:

Mi entrada era a las 3pm me dieron la habitación hasta las 5pm, los de la recepción solo se veían y no nos daban una solución, no fui el único ya que fasil unas 5 personas más estábamos en espera de poder ingresar.
El olor a drenaje salía del baño, el agua tibia, la regadera salía agua para todos lados menos para bañarte, en verdad desepcionante NO SE HOSPEDEN AHÍ habitación 159

2026-08-17 • via Nuitee
L
Luigi • solo_traveller • it
8
Tutto ciò di cui hai bisogno
Pros:

Sono rimasto una notte. Il ristorante ha un po di tutto, comodo, per riposare. È pulito e tranquillo. Il posto ha un bel parcheggio e tanto verde.

Cons:

Se proprio devo fare una.critica, la colazione.non ha un buffet, va solo su ordine, a molti piace così.

2026-08-16 • via Nuitee
Y
Yadira • solo_traveller • mx
10
2026-08-10 • via Nuitee
A
Alejandro • solo_traveller • mx
7
Pros:

Todo bien, cumple con lo básico.

Cons:

Zona de ducha.
Esta mal ubicada la regadera y la cortina de baño es insuficiente para evitar que el agua moje todo el baño.

2026-08-07 • via Nuitee
J
José Antonio • solo_traveller • mx
8
2026-08-03 • via Nuitee
J
José Antonio • solo_traveller • mx
9
Pros:

Ubicación. Y disposición del.hotel , planta baja.

Cons:

Tiene área de oportunidad para mejorar la atención en recepción, mejorar amabilidad.

2026-08-03 • via Nuitee
Z
Zapata • solo_traveller • mx
10
2026-08-02 • via Nuitee
R
Romina • couple • mx
10
2026-07-15 • via Nuitee
A
Alejandro • solo_traveller • mx
6
2026-07-15 • via Nuitee
C
Cañada • solo_traveller • mx
7
Bien
Pros:

La ubicación

Cons:

Que olía la habitación a " húmedad

2026-07-14 • via Nuitee
N
Nayeli Monserrat • family_with_children • mx
10
super recomendable, sobre todo si vas con niños =)
Pros:

la atención de personal super amable, en el restaurante nos atendieron aun que ya casi era de cerrar (llegamos tarde por el trafico de la carretera) sin embargo super lindos y amables con el servicio.

2026-07-14 • via Nuitee
A
Arturo • couple • mx
7
Cumple con lo básico
Pros:

La ubicación y la limpieza del hotel

Cons:

Todo ok

2026-07-13 • via Nuitee
D
Dalila Amaya Salcedo • solo_traveller • mx
10
2026-07-01 • via Nuitee
D
Dalila Amaya Salcedo • solo_traveller • mx
10
2026-06-25 • via Nuitee
D
Dalila Amaya Salcedo • solo_traveller • mx
10
2026-06-25 • via Nuitee
Z
Zapata • solo_traveller • mx
10
2026-06-20 • via Nuitee