Hotel La Joya Tulancingo

Hotels
8.8 (157 reviews)
Carretera Piramides Tulancingo Km 92 , Tulancingo , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Clean rooms
Cons:
Smells of smoke
Pool maintenance
Inadequate sound insulation

Categories

Cleanliness
8.3
Overall cleanliness appreciated, but some issues with strong odors and maintenance noted.
Service
9.3
Staff is attentive and helpful, with positive remarks on personal service.
Location
9.3
Convenient location praised for accessibility and nearby services.
Room Quality
8.3
Comfortable rooms, but some suggested improvements on temperature and sound insulation.
Amenities
8.8
Good facilities like parking, but some amenities like the pool and TV need improvement.
Value for Money
8.8
Fair pricing for quality and amenities, though restaurant prices are perceived as high.
Food and Beverage
8.8
Quality food at the restaurant, but service and prices could improve.
Overall Experience
8.8
Generally positive experiences with functioning issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:13

Property Description

Modern Hotel with Lush Gardens

Luxurious Amenities: Hotel La Joya Tulancingo offers a range of amenities including a tennis court, outdoor pool, bar, and restaurant. The bright rooms feature comfortable seating areas, flat-screen TVs, and modern bathrooms with toiletries.

Convenient Services: Guests can enjoy 24-hour reception, free Wi-Fi, and free parking. Room service, laundry, and dry cleaning services are available for added convenience.

Entertainment for All: The hotel boasts a business centre, games room with table tennis, and a children’s playground, ensuring there is something for everyone to enjoy during their stay.

Book your stay at Hotel La Joya Tulancingo now for a relaxing and enjoyable experience!

Important information:

Please note that the pool will remain closed until January 2014 due to maintenance and renovation services.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 157 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
D
Dalila Amaya Salcedo • solo_traveller • mx
10
2026-07-01 • via Nuitee
D
Dalila Amaya Salcedo • solo_traveller • mx
10
2026-06-25 • via Nuitee
D
Dalila Amaya Salcedo • solo_traveller • mx
10
2026-06-25 • via Nuitee
Z
Zapata • solo_traveller • mx
10
2026-06-20 • via Nuitee
L
lopez guerrero • family_with_children • mx
8
Pros:

la atencion del personal

Cons:

el desayuno es regular, la alberca es muy fria

2026-06-08 • via Nuitee
M
Mary Ann • family_with_children • us
10
Good facilities. Spacious Great for kids an business trip or family Good to relax at and at the on-site restaurant
Pros:

Has a Pool, spacious grounds, big lobby, restaurant onsite

Cons:

Hard to say, but Some of the bigger suites with own parking is some walking through grass. But close still. I would like to Walk on paths from all suites to the lobby

2026-06-08 • via Nuitee
I
Ivan • solo_traveller • mx
10
2026-05-29 • via Nuitee
A
angel • solo_traveller • mx
9
Pros:

La ubicación

Cons:

El baño poco chico

2026-05-29 • via Nuitee
G
Garnica • solo_traveller • mx
8
Práctico para dormir.
Pros:

La habitación estaba cómoda, sin ruido y con todo lo necesario para disfrutar la noche.

Cons:

El minisplit (aire acondicionado) no funcionaba bien, no enfriaba.
El buffet del desayuno es muy limitado y el personal es poco atento. Tenías que pedir varias veces que te atendieran y, para que trajeran la cuenta, se tardaron bastante. Siento que les falta personal o capacitación, incluso en la recepción.

2026-05-29 • via Nuitee
E
Elias Castellanos • solo_traveller • mx
10
2026-05-25 • via Nuitee
M
Mary Ann • family_with_children • us
10
2026-05-21 • via Nuitee
H
Héctor Germán • couple • mx
9
2026-05-13 • via Nuitee
O
Oscar • solo_traveller • mx
10
Pros:

Ubicación, Restaurante, habitación amplia, cama cómoda

Cons:

Nada

2026-05-08 • via Nuitee
A
Ana karen • family_with_children • mx
8
agradable
Pros:

muy comodo y familiar los espacios infantiles agradables

Cons:

mas juegos infantiles podria ser una buena idea

2026-05-06 • via Nuitee
L
Limon • couple • mx
9
2026-04-30 • via Nuitee
J
Jose • solo_traveller • mx
9
2026-04-30 • via Nuitee
N
Nancy Adriana • family_with_children • mx
8
Regresaría al hotel sin pensarlo
Pros:

Aunque el hotel ya se ve antiguo, todo estaba limpio, las áreas verdes perfectas, el hotel muy agradable, la habitación limpia y la cama bastante cómoda.

Cons:

Tal vez el único detalle que tuvo fue que la alberca no tenía caldera y si estaba un poco sucia el agua. Pero fuera de eso todo bien.

2026-04-13 • via Nuitee
S
sanchez • couple • us
9
Everything was really good but the guy at the desk
Pros:

Everything

Cons:

There was a person who received us at the desk, was very rude, almost discriminatory; we arrived a little late and he didn't want to give us the room

2026-04-06 • via Nuitee
M
Ma Elizabeth • family_with_children • mx
10
Agradable
Pros:

Excelente atención, limpieza excelente.
El hotel está muy bien ubicado y me encantó

2026-04-02 • via Nuitee
R
Rubio • extended_group • mx
1
Pros:

Nada, no me recibieron aún con la reserva anticipada.

Cons:

Ponen que es pet y no nos recibieron! INFORMALES!

2026-04-02 • via Nuitee