Prive Thermas Hotel by WAM Experience

Hotels
8.5 (307 reviews)
Rua do Balneário, Qd 10, Lt 19 , Caldas Novas , BR
+55 800 620 7575

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Polite staff
Good facilities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
7.33
Mixed reviews regarding cleanliness; some complaints about dirty curtains and mattresses with unpleasant odors.
Service
9.8
The staff were described as polite and attentive, with positive experiences highlighted.
Location
9.34
Many comments praised the location as safe and tranquil.
Room Quality
7.29
Reviews indicated issues with maintenance and the condition of furnishings.
Amenities
9.32
Facilities such as pools and entertainment received positive feedback.
Value for Money
8.78
Generally viewed as reasonable but with room for improvement based on experiences.
Food and Beverage
7.33
Mixed feedback regarding food quality, with some meals described as unpleasant.
Overall Experience
8.8
Overall experiences varied widely, with a significant negative review impacting the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 14:30

Property Description

Comfortable Rooms and Leisure Complex
The Prive Thermas Hotel offers a perfect blend of tradition and modernity with comfortable rooms nestled amidst lush greenery. The large leisure complex boasts adult and children's pools with thermal and cold waters, children's water slides, a dry playground, restaurant, and a wet bar.

Access to Water Parks
Guests enjoy exclusive access to three water parks in the network: Water Park, Clube Prive, and Náutico Praia Clube. Each park offers a unique experience and is perfect for a fun-filled day for both adults and children.

Convenient Amenities
All rooms are equipped with air conditioning, TV, minibar, free WiFi, and a private bathroom, ensuring a comfortable stay for every guest.

Experience the perfect blend of comfort and entertainment at Prive Thermas Hotel. Book now for an unforgettable stay!

Important information:

Please note:

- Guests of Prive Thermas Hotel have access to the 03 water parks in the network: Water Park, Clube Prive and Náutico Praia Clube (except on days that are closed for maintenance: Náutico Praia Clube: from 10 am to 5 pm, closed Mondays and Wednesdays for maintenance // Clube Privé: from 10 am to 5 pm, closed from Monday to Wednesday for maintenance // Water Park: from 10 am to 5 pm, closed on Thursdays for maintenance).

- Parking is rotating and subject to availability upon check-in.

- In case of advance payment, the credit card holder must be a guest and must present a photo ID and credit card used to make the reservation upon check-in.

- Pursuant to Articles 82 and 83 of the ECA (Child and Adolescent Statute), the accommodations of minors without supporting documents is prohibited, and only RG and Birth Certificates are valid, together with the parents' travel authorization registered in notary office, in case the minor travels with another major responsible.

- Meals may be taken at another hotel in the chain, without prior notice, due to causes beyond our control.

- No refunds in case of early check-out.

- Unit cleaning is not being performed during the stay due to Covid.

- Due to Covid, the Saunas, gyms, playrooms and games room are working, but it is necessary to check with the reception the need to schedule for use (consult reception)

- When booking 9 rooms or more, different policies and additional supplements may apply.

- The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of a photo ID and credit card from the credit card owner.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 307 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.34
Room Quality: 7.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
B
Bago • couple • br
10
Indico muito bom mesmo parabéns
Pros:

Tudo bem organizado

Cons:

Tudo tranquilo

2026-09-18 • via Nuitee
B
Bago • couple • br
10
Recomendo muito bom mesmo
Pros:

Tudo

Cons:

Top tudo

2026-09-10 • via Nuitee
J
James Richard • solo_traveller • br
8
Pros:

Acomodacoes, localizacao, tamanho e limpeza das piscinas.

Cons:

Tempertarura das piscinas em certos horarios. De madrugada e na manha do ultimo dia do feriado eles colocam temperatura aumentada, a ponto de incomodar ou queimar, para o pessoal usar menos.

2026-09-08 • via Nuitee
L
Lovaglio • extended_group • br
7
A localização do hotel é boa, o quarto é espaçoso e opções de temperstura nas piscinas.
Pros:

Estrutura física do hotel, piscinas

Cons:

Chuveiro muito ruim, jato de água fraco. Esperava uma ducha boa.
Tomada do abajour não funcionava.
Café da manhã não tão saboroso.

2026-09-02 • via Nuitee
M
maria • solo_traveller • br
8
2026-09-02 • via Nuitee
I
Iolanda • extended_group • br
5
Pros:

As piscinas

Cons:

O café da manhã poderia ser melhor, o cuscuz estava cru, poderia ter mais opções de cervejas.
No meu quarto o ar estava pingando quarto 514 alagou inteiro.

2026-08-31 • via Nuitee
D
da Silva Dalla Croce • family_with_children • br
7
Foi boa, porém por se tratar de um hotel de renome, precisava observar alguns detalhes que poderiam ser levados em consi
Pros:

Quarto grande, cama boa.

Cons:

O banheiro não estava muito limpo, muito limbo nos azulejos. O ar condicionado não estava gelando como deveria e os lençóis estavam bem gastos.

2026-08-31 • via Nuitee
M
Michele • couple • br
9
Sensacional o Prive Thermas!
Pros:

Na recepção o atendente Igor atendeu nós com excelência! Parabéns pelo trabalho 👏

Cons:

Café da manhã não ter capuccino e nem salaminho italiano

2026-08-26 • via Nuitee
I
Iris • couple • br
9
Boa experiência em Caldas
Pros:

Paisagismo

Cons:

Do banheiro da suíte

2026-08-24 • via Nuitee
M
Máximo • solo_traveller • br
8
2026-08-23 • via Nuitee
M
Marcia • couple • br
8
Vou a este hotel há mais de 40 anos e continuarei indo para massagear o meu coração.
Pros:

O hotel tem uma estrutura acolhedora, aconchegante .

Cons:

Manutenção

2026-08-21 • via Nuitee
L
Luciano • family_with_children • br
9
Bom hotel, daria 3 estrelas.
Pros:

Camas confortáveis, quartos limpos

Cons:

Quarto pequeno para 4 pessoas (1 casa + 2 criancas)

2026-08-20 • via Nuitee
E
Estácio • family_with_children • br
10
Muito bom, vamos voltar
Pros:

Os apartamentos e as piscinas são muito boas, atendeu as expectativas. Estamos pensando em volta.

Cons:

A desvantagem é que não foi relevante as desvantagens comparado com as qualidades proporcionadas pelo hotel.

2026-08-18 • via Nuitee
J
Julio • solo_traveller • br
8
2026-08-18 • via Nuitee
P
paula • family_with_children • br
5
2026-08-14 • via Nuitee
J
Joao • solo_traveller • br
1
pior hospedagem
Pros:

nada. tudo sucateado.

Cons:

tudo péssimo.

2026-08-13 • via Nuitee
S
SLEEPGUY • solo_traveller • br
10
Pros:

Hotel maravilhoso, quartos muito confortáveis e bem limpos, banheiro grande. Piscinas sensacionais, parque aquático ao lado maravilhoso

Cons:

Nada

2026-08-13 • via Nuitee
E
Eduardo • solo_traveller • br
10
2026-08-11 • via Nuitee
J
Joao • couple • br
10
Vale o custo-benefício
Pros:

Quarto limpo, cama boa, sem carpete.

2026-08-10 • via Nuitee
B
Bárbara • family_with_children • br
9
Localização e custo benefício muito bom porém está precisando de uma reforma nos banheiros.
Pros:

Cama confortável

Cons:

Banheiro está precisando urgente de uma reforma, suportes quebrados cheiro de esgoto!

2026-08-09 • via Nuitee