Best Western Kutaisi City Center

Hotels
•
Best Western
8.8 (1401 reviews)
11 Joseb Grishashvili Street , Kutaisi , GE
+995 32 219 71 00

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Cons:
Limited breakfast options
Concerns about cleanliness

Categories

Cleanliness
8.35
Some concerns about cleanliness were raised, particularly regarding room carpets.
Service
9.55
Staff was very friendly and always ready to help, contributing to a positive experience.
Location
9.35
Perfect location for exploring the city; numerous attractions and public transport nearby.
Room Quality
8.85
Rooms are described as comfortable and spacious, meeting guest expectations.
Amenities
8.35
Amenities are generally good, though some guests noted limited options in food and beverage.
Value for Money
8.85
Overall good value for the experience provided, especially considering the central location.
Food and Beverage
8.15
Breakfast options were limited, with some guests expressing dissatisfaction with the food.
Overall Experience
8.95
Guests enjoyed their stays overall and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:55

Property Description

Luxurious Accommodation
Best Western Kutaisi offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Some rooms even provide a stunning city view, ensuring a comfortable and scenic stay for guests.

Dining and Leisure
Indulge in a variety of American and European dishes at the hotel's restaurant, or unwind with a refreshing cocktail at the bar. Additionally, guests can start their day with delicious buffet and American breakfast options each morning.

Convenience and Hospitality
With a business centre, car rental service, and multilingual staff fluent in English and Russian, guests can expect convenience and exceptional service throughout their stay. Whether it's practical advice or assistance with arrangements, the accommodating staff is always ready to help.

Ready to experience luxury and convenience in Kutaisi? Book your stay at Best Western Kutaisi now!

Important information:

Please note that pets up to 5 kg are allowed in the property.

A refundable deposit is requested upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUT

Location

Guest Reviews

8.8
Based on 1401 reviews
Cleanliness: 8.35
Service: 9.55
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.15
Overall Experience: 8.95
G
Guruge Prabod Gayanga • family_with_children • ae
4
Pros:

Very poor breakfast without basic varieties.

Cons:

Breakfast should be improve

2026-10-16 • via Nuitee
S
Sultan • couple • ae
1
Pros:

No thing

Cons:

The hotel is very old not like pictures at all and the lobby is very small and not clean and there no any one to take the bags and i wait more than 15 min in reception no one there

2026-10-16 • via Nuitee
A
Archil • couple • ge
9
2026-10-15 • via Nuitee
P
Panayiotis • solo_traveller • cy
8
2026-10-14 • via Nuitee
P
Przemysław • extended_group • pl
8
Pros:

Hotel zlokalizowany w centrum, w pokoju wyposażenie zawierało wszystko co potrzeba, bardzo wygodne łóżko

Cons:

W pokoju zapach stęchlizny, brudna wykładzina na podłodze, w łazience pleśń

2026-10-12 • via Nuitee
X
XIANG • couple • cn
10
很好
Pros:

都很好

Cons:

没有

2026-10-12 • via Nuitee
J
Josef Peter Stefan • solo_traveller • ch
7
Es ist OK
Pros:

Gute Lage
Ruhig

Cons:

Sehr schlechtes W-Lan
Kleiner Frühstücksraum
Zimmer abgenutzt

2026-10-12 • via Nuitee
M
Mateusz • couple • pl
10
Great location, spacious room and easy parking
Pros:

A very good hotel in an excellent location, just a short walk from the city center. It's a perfect starting point for exploring Kutaisi on foot.
Parking is available along the nearby street, and we found it quite easy to find a space.
Our room was very comfortable and spacious, with a separate bedroom, a walk-in wardrobe and a relatively large bathroom. Everything was clean and well maintained.
Breakfast was European-style, which is perfectly fine if that's what you enjoy. However, I would personally recommend heading into the city for breakfast at least once to experience some traditional Georgian food.
Overall, a very pleasant stay and a great base for exploring Kutaisi!

2026-10-12 • via Nuitee
L
Luckimonster • solo_traveller • il
10
Pros:

A clean and tidy hotel located right in the city center. Unfortunately, the air conditioning wasn't working, so I had to leave the window open. The only thing that bothered me was that the shampoo and soap were in a dispenser rather than individual bottles. Overall, a positive experience with a very nice breakfast.

Cons:

The air conditioning was not working properly.

2026-10-10 • via Nuitee
F
Fahad • extended_group • sa
5
2026-10-08 • via Nuitee
J
Jose • couple • es
5
Good hotel, avoid rooftop bar
Pros:

Perfect location and clean room and bathroom

Cons:

The waiter in the rooftop bar has no idea of his job, with the worst attitude. My review would be much better if it wasn’t for this bad service

2026-09-19 • via Nuitee
A
André • couple • de
8
Angenehmer Kurztrip nach Kutaissi in einem guten Hotel in sehr zentraler Lage
Pros:

Sehr gute, zentrale Lage, bequeme Betten mit viel Platz, tolles Bad, alles sehr sauber und aufgeräumt

Cons:

Das Frühstücksbuffet ist gut, aber ausbaufähig

Das Personal ist sehr nett und bemüht, aber das die Plätze nicht eingedeckt sind ist nicht optimal.
Frische Brötchen machen auch manchmal einen kleinen Unterschied.

2026-09-18 • via Nuitee
E
Eleni • family_with_children • cy
10
2026-09-16 • via Nuitee
M
Maria • solo_traveller • cy
3
Pros:

Locations is close to the center, food at the rooftop restaurants was good.

Cons:

The check-in experience was extremely frustrating and poorly managed. I understood that an early check-in could not be guaranteed due to late check-outs. However, I arrived at 1 p.m. and was specifically asked to leave my phone number because the room would supposedly be ready soon and I would receive a text. No one contacted me. I ended up waiting until 4 p.m.—an hour after the official check-in time—and when I returned, the reception staff still did not seem to know whether my room was ready or what progress had been made.

The luggage storage was equally unacceptable. There was no secure, designated storage room—only an unlocked passage room used to access the elevator. Leaving personal belongings there did not feel safe at all. Overall, the lack of communication, organisation, and secure luggage storage made the arrival unnecessarily stressful and left a very poor first impression.

2026-09-14 • via Nuitee
D
David • solo_traveller • ie
9
Pros:

Receptionists Leena and Anna very friendly and supportive.

2026-09-14 • via Nuitee
M
Miriam • extended_group • il
8
Pros:

צוות שמאוד התחשב בכך שאחד האורחים שלנו היה נכה ושידרנו לנו בחום לחדר יותר גדול על מנת שיהיה לו נוח.
ארוחת בוקר קטנה אבל הכל טרי וטעים, והצוות דואג לכל בקשה, במיוחד ססילי שדאגה שנצא מרוצים מהכל.
מיקום מעולה במרכז העיר

Cons:

אחד החדרים שקיבלנו היה עם שטיח מעופש ומסריח שלא משנה כמה איווררנו את החדר הריח לא יצא.
בחדר הנכים יש מקלחת שלא מנקזת טוב את המים ואחרי כל מקלחת כל חדר האמבטיה התמלא בהמון מים, והיינו צריכים לחכות לבוקר שינקו את החדר

2026-09-12 • via Nuitee
G
Gubar • solo_traveller • ge
10
Pros:

Дуже чудове розташування готелю, поруч центр старого міста. Всі заклади в 5 хвилинах доступу.
Привітний персонал.
Номер чистий, постіль і матрас чудові.

Cons:

Зона сніданку дуже маленька, зранку було багато людей тому трохи тісно, але це вцілому дрібниця.

2026-09-11 • via Nuitee
M
Mahran • solo_traveller • eg
10
2026-09-10 • via Nuitee
L
Lenka • solo_traveller • cz
5
Disappointed stay due the noise and cleanliness issues
Pros:

Staff: Reception staff were helpful and managed well.
Taxi service: The driver arrived early for a very early flight and provided an exceptional, pleasant experience.
Location: Great central location

Cons:

Check-in Delay: The room was not ready for a two hours despite advance arrival notification and it was replaced an another room
Noise Disturbance: The assigned room was located next to an apartment for several people, and unfortunately, there was a very noisy family next door, which made it impossible to sleep. It would be better to assign them a room next to standart double rooms rather than next to a family apartment.
Cleanliness: The toilet was not cleaned. The carpet was dirty and was uneven.
Room Quality: poor, missing maintenance.
Breakfast box: Poor quality, cheap food served without cutlery or side dishes, forcing the guest to eat with their hands.

2026-09-07 • via Nuitee
E
Evgeniy • couple • ge
9
Great for couples and I think for families too
Pros:

A cozy hotel with high-quality service. It's in a prime location in the city center, next to the White Bridge, with views of Rioni and a rooftop restaurant. The food is good, both in the breakfast and the restaurant, and they bake delicious bread. Bathrobes are available for chilling, but there's no spa. The staff is helpful and helps you unwind.

2026-09-05 • via Nuitee