Best Western Kutaisi City Center

Hotels
•
Best Western
8.4 (1380 reviews)
11 Joseb Grishashvili Street , Kutaisi , GE
+995 32 219 71 00

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great central location
Friendly and helpful staff
Spacious and comfortable rooms
Easy street parking
Good base for exploring Kutaisi
Clean/cozy rooms reported by several guests
Cons:
Poor/limited breakfast variety and small breakfast area
Hotel is old/poorly maintained in places (peeling furniture)
Dirty/stained carpets and some dirty walls reported
Small lobby and occasional unattended reception/no bag handling

Categories

Cleanliness
6.5
Mixed reports: some guests describe rooms as clean and cozy, but several reviews note dirty/stained carpets, peeling furniture and dirty walls; overall cleanliness is inconsistent and below average for the hotel's expectations.
Service
9.3
Generally very positive: multiple guests praise friendly, attentive staff and helpfulness (e.g., allowing late checkout). There is an occasional issue reported (long wait at reception/no one to take bags), but staff friendliness dominates impressions.
Location
9.2
Consistently praised: excellent, central location within walking distance of city attractions; multiple guests describe it as a great base for exploring Kutaisi.
Room Quality
8.2
Rooms are frequently described as spacious and comfortable (separate bedroom, walk-in wardrobe, comfortable beds), but some guests report aging furniture, peeling surfaces and dated decor which lowers the score.
Amenities
9.3
Basic amenities are available and useful (easy street parking reported, functional facilities). While not luxurious, amenities plus helpful staff provide good practical utility for guests.
Value for Money
8.9
Not often explicitly mentioned; inferred as generally positive given strong location and comfortable rooms for many guests, though maintenance and breakfast issues slightly reduce perceived value.
Food and Beverage
6.6
Mixed to negative: several reviews call the breakfast 'pathetic' or 'very poor' with limited variety, while others enjoyed the European-style breakfast; small breakfast space (few tables) is also a recurrent complaint.
Overall Experience
9.2
Overall impressions are generally positive for many guests (pleasant stays, good base for exploring), though experiences vary and some guests were strongly disappointed due to maintenance and breakfast problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodation
Best Western Kutaisi offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Some rooms even provide a stunning city view, ensuring a comfortable and scenic stay for guests.

Dining and Leisure
Indulge in a variety of American and European dishes at the hotel's restaurant, or unwind with a refreshing cocktail at the bar. Additionally, guests can start their day with delicious buffet and American breakfast options each morning.

Convenience and Hospitality
With a business centre, car rental service, and multilingual staff fluent in English and Russian, guests can expect convenience and exceptional service throughout their stay. Whether it's practical advice or assistance with arrangements, the accommodating staff is always ready to help.

Ready to experience luxury and convenience in Kutaisi? Book your stay at Best Western Kutaisi now!

Important information:

Please note that pets up to 5 kg are allowed in the property.

A refundable deposit is requested upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUT

Location

Guest Reviews

8.4
Based on 1380 reviews
Cleanliness: 6.5
Service: 9.3
Location: 9.2
Room Quality: 8.2
Amenities: 9.3
Value for Money: 8.9
Food and Beverage: 6.6
Overall Experience: 9.2
M
Mehdi Jean Yahya • solo_traveller • fr
10
2026-10-29 • via Nuitee
N
Nicolas • extended_group • be
9
Great place to explore Kutaisi from
Pros:

Great location, beautiful building, spacious rooms, cool staff

2026-10-27 • via Nuitee
S
Saadon • family_with_children • il
2
ממש לא ממליצה, רצינו לברוח משם
Pros:

הצוות מאוד ידידותי ומסביר פנים, מיקום מעולה

Cons:

המלון מיושן, החדרים נקיים אבל הרהיטים מתקלפים, קירות מלוכלכים, שטיחים עם כתמים, החדר ממש לא נעים לשהייה, המסדרונות מזכירים יותר הוסטל מאשר מלון. סגרנו אותו בגלל שהוא שייך לרשת בסט ווסטרן אבל נורא התאכזבנו, מלון לא מתוחזק ומוזנח. ארוחת הבוקר מזעזעת ברמה שאין מה לאכול, כלום. ביום של הצ'ק אאוט אפילו לא חיכינו לארוחת בוקר הזמנו מונית ל-8:00 בבוקר ופשוט ברחנו משם.

2026-10-26 • via Nuitee
Y
Yunita • family_with_children • id
8
Pros:

The staff are friendly. The breakfast very good and location as well

Cons:

None

2026-10-25 • via Nuitee
K
KRISHNAKUMAR • couple • ae
8
A pleasant two night stay and a lovely base for exploring Kutaisi.
Pros:

We enjoyed our two night stay at Best Western Kutaisi City Center. It was a pleasant base for exploring Kutaisi, and we left with a positive overall impression. A good stay and a lovely part of our trip 8.5/10.

Cons:

No major complaints. Overall, we had a pleasant two night stay.

2026-10-23 • via Nuitee
S
Sergej • family_with_children • de
10
Pros:

Отличный отель с прекрасным расположением — всё необходимое находится в пешей доступности. Персонал очень приветливый и внимательный. Отдельное спасибо за то, что пошли нам навстречу и разрешили выехать из номера на два часа позже. Мы очень ценим такое отношение к гостям!

Номер был чистым и уютным, кровать удобная, поэтому отдыхать было комфортно.

Единственный небольшой минус — во время завтрака бывает сложно найти свободный столик, так как их всего семь. Иногда приходится стоять и ждать, пока освободится место. Для отеля такого уровня хотелось бы, чтобы для завтраков было предусмотрено чуть больше пространства.

В остальном всё замечательно! Отель оставил очень приятное впечатление. С удовольствием рекомендуем его другим и обязательно приедем ещё раз!

Cons:

Больше пространства для завтрака.

2026-10-22 • via Nuitee
V
Vij • family_with_children • ae
5
Pros:

Property was good and at good location

Cons:

Pathetic breakfast. Dirty carpet in the room

2026-10-21 • via Nuitee
G
Guruge Prabod Gayanga • family_with_children • ae
4
Pros:

Very poor breakfast without basic varieties.

Cons:

Breakfast should be improve

2026-10-16 • via Nuitee
S
Sultan • couple • ae
1
Pros:

No thing

Cons:

The hotel is very old not like pictures at all and the lobby is very small and not clean and there no any one to take the bags and i wait more than 15 min in reception no one there

2026-10-16 • via Nuitee
A
Archil • couple • ge
9
2026-10-15 • via Nuitee
P
Panayiotis • solo_traveller • cy
8
2026-10-14 • via Nuitee
M
Mateusz • couple • pl
10
Great location, spacious room and easy parking
Pros:

A very good hotel in an excellent location, just a short walk from the city center. It's a perfect starting point for exploring Kutaisi on foot.
Parking is available along the nearby street, and we found it quite easy to find a space.
Our room was very comfortable and spacious, with a separate bedroom, a walk-in wardrobe and a relatively large bathroom. Everything was clean and well maintained.
Breakfast was European-style, which is perfectly fine if that's what you enjoy. However, I would personally recommend heading into the city for breakfast at least once to experience some traditional Georgian food.
Overall, a very pleasant stay and a great base for exploring Kutaisi!

2026-10-12 • via Nuitee
P
Przemysław • extended_group • pl
8
Pros:

Hotel zlokalizowany w centrum, w pokoju wyposażenie zawierało wszystko co potrzeba, bardzo wygodne łóżko

Cons:

W pokoju zapach stęchlizny, brudna wykładzina na podłodze, w łazience pleśń

2026-10-12 • via Nuitee
X
XIANG • couple • cn
10
很好
Pros:

都很好

Cons:

没有

2026-10-12 • via Nuitee
J
Josef Peter Stefan • solo_traveller • ch
7
Es ist OK
Pros:

Gute Lage
Ruhig

Cons:

Sehr schlechtes W-Lan
Kleiner Frühstücksraum
Zimmer abgenutzt

2026-10-12 • via Nuitee
L
Luckimonster • solo_traveller • il
10
Pros:

A clean and tidy hotel located right in the city center. Unfortunately, the air conditioning wasn't working, so I had to leave the window open. The only thing that bothered me was that the shampoo and soap were in a dispenser rather than individual bottles. Overall, a positive experience with a very nice breakfast.

Cons:

The air conditioning was not working properly.

2026-10-10 • via Nuitee
F
Fahad • extended_group • sa
5
2026-10-08 • via Nuitee
J
Jose • couple • es
5
Good hotel, avoid rooftop bar
Pros:

Perfect location and clean room and bathroom

Cons:

The waiter in the rooftop bar has no idea of his job, with the worst attitude. My review would be much better if it wasn’t for this bad service

2026-09-19 • via Nuitee
A
André • couple • de
8
Angenehmer Kurztrip nach Kutaissi in einem guten Hotel in sehr zentraler Lage
Pros:

Sehr gute, zentrale Lage, bequeme Betten mit viel Platz, tolles Bad, alles sehr sauber und aufgeräumt

Cons:

Das Frühstücksbuffet ist gut, aber ausbaufähig

Das Personal ist sehr nett und bemüht, aber das die Plätze nicht eingedeckt sind ist nicht optimal.
Frische Brötchen machen auch manchmal einen kleinen Unterschied.

2026-09-18 • via Nuitee
E
Eleni • family_with_children • cy
10
2026-09-16 • via Nuitee