The Hayes Street Hotel, Trademark Collection by Wyndham

Hotels
•
Trademark
8 (5520 reviews)
1909 Hayes Street , Nashville , US
+1 615-320-0110

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Hidden parking fees
Complaints about breakfast

Categories

Cleanliness
7.25
Cleanliness concerns were noted regarding dirty bathrooms, bugs, and maintenance issues.
Service
9.25
Most reviews mentioned friendly staff, though some complaints about rudeness were noted.
Location
9.25
Many reviews praised the great location and easy access to nearby attractions.
Room Quality
7.75
Room comfort was mentioned positively, but issues like bugs and maintenance detracted from the experience.
Amenities
7.75
Amenities were satisfactory but limited, with issues around parking fees and no microwave.
Value for Money
7.25
Hidden fees and unexpected costs were frequently mentioned, affecting perceived value.
Food and Beverage
7.25
Breakfast variety was criticized, with complaints about staff attitude and limited options.
Overall Experience
8.25
Mixed reviews overall, but many positive aspects noted alongside significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:56

Property Description

Prime Location near Vanderbilt University
Located less than a mile from Vanderbilt University in downtown Nashville, The Hayes Street Hotel offers convenience and comfort for your stay in the city.

Modern Amenities for a Comfortable Stay
Each room features a flat-screen HDTV, premium cable channels, a small refrigerator, and a coffee maker, ensuring you have everything you need for a relaxing stay.

Convenient Facilities and Services
Enjoy access to the fitness center, 24-hour business center, and valet dry cleaning services during your stay at the hotel, making your visit hassle-free.

Experience the best of Nashville with attractions like the Country Music Hall of Fame and Museum, Grand Ole Opry, and Nashville International Airport just a short drive away.

Book your stay at The Hayes Street Hotel now for a memorable Nashville experience.

Important information:

When booking 5 or more rooms, guests will need to contact the hotel for group sales department. Guests can’t book multiple reservations with the threshold of 5 rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 5520 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 8.25
R
Richard • solo_traveller • us
9
Enjoyable
Pros:

Modern feel

Cons:

Parking garage was tight

2026-10-29 • via Nuitee
C
Camila • extended_group • us
10
Pros:

Rooms are comfortable and clean, staff the best, breakfast good, very good location

2026-10-27 • via Nuitee
C
Christian • couple • at
6
Für Kurztrip ok, aber keine Erwartungen machen
Pros:

Lage gut, nicht sehr gut .. jedoch sind die Honky Tonks zu Fuß erreichbar.. ca. 2km
..

Cons:

Frühstück war leider nur OK.. Usa Typisch nur grausliches Zeugs... Zum Glück gab's Eier und Speck.. ansonsten nur Bagel und Waffel!!
Personal zwar freundlich, jedoch sehr distanziert und wirken uninteressiert

2026-10-26 • via Nuitee
S
Samantha • couple • us
10
2026-10-25 • via Nuitee
B
Beth • couple • us
3
Won't ever be staying there again.
Pros:

Breakfast was meh. For the price of the room we expected a better than average breakfast. The bacon was nearly raw. Some yogurt and granola would have been a plus.

Cons:

Our TV didn't work right. Couldn't open the broken windows blind. Breakfast was sub par. The shower was poor.

2026-10-25 • via Nuitee
V
Vitor Paulo • couple • br
10
Gostamos muito.Limpo e silencioso.
Pros:

Da limpeza e simpatia dos funcionários

Cons:

Café da manhã muito simples e repetitivo.

2026-10-25 • via Nuitee
J
jake • couple • gb
9
2026-10-25 • via Nuitee
N
Nina • couple • us
7
2026-10-24 • via Nuitee
A
Amy • couple • us
8
2026-10-23 • via Nuitee
S
Stephanie • solo_traveller • us
9
2026-10-22 • via Nuitee
M
MARGARET • solo_traveller • us
9
2026-10-20 • via Nuitee
T
Tracey • solo_traveller • us
10
2026-10-20 • via Nuitee
D
Dawne • couple • us
6
Cons:

moldy musty smelling = maintenance in hallway cleaning mold off walls

2026-10-20 • via Nuitee
S
Simon • couple • gb
10
2026-10-20 • via Nuitee
D
Deborah • family_with_children • us
7
Overall good, but probably won't stay again till parking issue is better/resolved.
Cons:

Parking is an issue for people with mobility issues.

2026-10-19 • via Nuitee
D
Deborah • couple • ie
8
2026-10-19 • via Nuitee
C
Catherine • couple • us
8
Convenient location
Pros:

Good value. Very clean.

Cons:

Needs more lights in suite area.

2026-10-19 • via Nuitee
L
Linda • solo_traveller • us
7
2026-10-17 • via Nuitee
D
Danielle • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-10-16 • via Nuitee
D
Donna • extended_group • us
10
Pros:

Staff helpful location to Broadway

2026-10-15 • via Nuitee