Hayes Street Hotel Nashville Downtown

Hotels
8 (5410 reviews)
1909 Hayes Street , Nashville , us
+16153200110

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Hidden parking fees
Complaints about breakfast

Categories

Cleanliness
7.25
Cleanliness concerns were noted regarding dirty bathrooms, bugs, and maintenance issues.
Service
9.25
Most reviews mentioned friendly staff, though some complaints about rudeness were noted.
Location
9.25
Many reviews praised the great location and easy access to nearby attractions.
Room Quality
7.75
Room comfort was mentioned positively, but issues like bugs and maintenance detracted from the experience.
Amenities
7.75
Amenities were satisfactory but limited, with issues around parking fees and no microwave.
Value for Money
7.25
Hidden fees and unexpected costs were frequently mentioned, affecting perceived value.
Food and Beverage
7.25
Breakfast variety was criticized, with complaints about staff attitude and limited options.
Overall Experience
8.25
Mixed reviews overall, but many positive aspects noted alongside significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:56

Property Description

Prime Location near Vanderbilt University
Located less than a mile from Vanderbilt University in downtown Nashville, The Hayes Street Hotel offers convenience and comfort for your stay in the city.

Modern Amenities for a Comfortable Stay
Each room features a flat-screen HDTV, premium cable channels, a small refrigerator, and a coffee maker, ensuring you have everything you need for a relaxing stay.

Convenient Facilities and Services
Enjoy access to the fitness center, 24-hour business center, and valet dry cleaning services during your stay at the hotel, making your visit hassle-free.

Experience the best of Nashville with attractions like the Country Music Hall of Fame and Museum, Grand Ole Opry, and Nashville International Airport just a short drive away.

Book your stay at The Hayes Street Hotel now for a memorable Nashville experience.

Important information:

When booking 5 or more rooms, guests will need to contact the hotel for group sales department. Guests can’t book multiple reservations with the threshold of 5 rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 5410 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 8.25
L
Leo Renan • family_with_children • br
10
Pros:

Muito boa

2026-07-11 • via Nuitee
G
Gina • family_with_children • us
5
It was fine for a one night stay
Pros:

The location was good for us and we enjoyed the breakfast.

Cons:

The pillows were totally flat and there was not enough light in the room, 2 small lamps.

2026-07-11 • via Nuitee
M
Melody • couple • us
10
perfect nashville stay!
Pros:

property was in a good location, room was wonderful and staff was very friendly!

Cons:

nothing!

2026-07-11 • via Nuitee
J
José • family_with_children • ar
10
2026-07-10 • via Nuitee
L
Lamaison • extended_group • ee
10
2026-07-10 • via Nuitee
C
Carolina • couple • ar
4
2026-07-10 • via Nuitee
J
Jones • family_with_children • us
10
Pros:

The staff was excellent. They were accommodating and kind. We were there on a very busy weekend and the staff did an excellent job keeping breakfast out for everyone. I appreciated the later check out time of noon. The location was a perfect distance from the crowds and noise of downtown. It was close enough to easily get downtown and far enough to be nice and quiet.

2026-07-09 • via Nuitee
J
Justin • solo_traveller • gb
10
My first time in America and this is the perfect hotel to stay in Nashville. Walking distance to Broadway perfect
Pros:

How pleasant all the staff were and helpful

Cons:

Nothing really

2026-07-08 • via Nuitee
A
Adam • couple • us
8
2026-07-07 • via Nuitee
E
Elizabeth • couple • us
9
It was a great experience!
Pros:

It was in a great location. The beds were comfortable and the breakfast was good.

Cons:

The parking was a little iffy. The garage was open so it didn’t feel quite as safe as some other hotels.

2026-07-07 • via Nuitee
E
Emily • family_with_children • us
7
2026-07-07 • via Nuitee
J
Jonathan • couple • gb
8
2026-07-06 • via Nuitee
J
Jacki • family_with_children • us
10
2026-07-06 • via Nuitee
S
Sergio • extended_group • us
10
Stay was overall perfect!
Pros:

Close to broadway

Cons:

Not enough lighting in the room or sun blockers for the windows

2026-07-06 • via Nuitee
M
Melani • solo_traveller • us
8
Not coming back
Pros:

Parking was great. It was convient to where we had to go.

Cons:

Could have had more options for breakfast. The colored lady up front was very rude to me. I had to get my husband to go set her straight!! Didn't like the fact I had to pay $160 for my room the $50 deposit the $21 to park. Little ridiculous.

2026-07-06 • via Nuitee
D
Donna • couple • us
9
Good location at a fare price.
Pros:

Good location. Bed was comfortable, pillows were flat and a little hard to sleep on. Coffee was strong and good in the morning

Cons:

The afternoon clerk that checked us in was not friendly. Barely spoke or looked at us.

2026-07-06 • via Nuitee
T
Trisha • solo_traveller • us
10
2026-07-05 • via Nuitee
C
Chris • family_with_children • au
7
2026-07-05 • via Nuitee
C
Ciara • couple • ca
10
2026-07-02 • via Nuitee
S
Salim • extended_group • gb
3
Wouldn’t choose to stay here again for the price we paid for the rooms
Pros:

Location was good
Front desk helpful and great service

Cons:

Air con next to bed was loud and no fan control so you get beat up by this during the night
Room smelt horrible and was actually hard to get comfortable because it was stuffy (humidity high in the room)
Used q-tip found in the room
I had booked for two nights left after the first night and did not care about loosing money because it was that bad

2026-07-02 • via Nuitee