Hotel Fiorentina

Hotels
7.8 (295 reviews)
Corso Secondigliano 551 (Loc. Secondigliano) , Naples , it

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Nice and accommodating reception staff
Spacious and quiet rooms
Cons:
Cleanliness issues
Poor amenities
Service problems

Categories

Cleanliness
5.94
Multiple reviews mention poor cleanliness, with issues like moldy windows and dirty walls.
Service
8.41
Some reviews mention helpful staff, but there were significant complaints about manager behavior and unaddressed issues.
Location
8.95
A minor positive note about the location being slightly out of town yet reasonable transport options.
Room Quality
7.4
Issues raised with outdated facilities and problems such as malfunctioning air conditioning and old shower fittings.
Amenities
7.43
Comments on missing amenities, like coffee supplies and hygiene products, suggesting a decline in quality.
Value for Money
7.89
Guests feel they are being charged more for a declining service, hence reflecting a negative sentiment on value.
Food and Beverage
6.94
Negative sentiment regarding the lack of breakfast offerings was explicitly mentioned.
Overall Experience
9.41
A mix of experiences; highlighted by some positive comments on clean rooms and friendly reception staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:31

Property Description

Luxurious Accommodation
Experience comfort and convenience at Hotel Fiorentina, located just 3.7 km from Capodimonte Astronomical Observatory. Each room is equipped with a flat-screen TV, private bathroom, and complimentary toiletries for a relaxing stay.

Exceptional Amenities
Indulge in our on-site bar and shared lounge, perfect for unwinding after a day of exploration. Take advantage of free WiFi throughout the property and complimentary bicycle rentals to explore the nearby attractions with ease.

Convenient Location
Situated near San Gregorio Armeno and Maschio Angioino, and only 3 km from Naples International Airport, Hotel Fiorentina offers both comfort and accessibility for your stay in Naples.

Book now for a memorable experience at Hotel Fiorentina.

Important information:

Dear Guest,

thank you for choosing Hotel Fiorentina for your stay in Naples.

Check-in: from 3:30 PM to 9:00 PM

Late check-in after 9:00 PM is available only upon request and confirmation, with a €20 fee.

As reception is not open 24 hours, please schedule your arrival time in advance and provide an active WhatsApp number. You can share your arrival time in the “Special Requests” section when booking or via the contact details in your confirmation.

At check-in, a valid photo ID and credit card are required.
Special requests are subject to availability and may incur extra charges.

For prepaid bookings, if you need an invoice, please request it in the “Ask a question” section including your company details.

Guests under 18 must be accompanied by a parent or legal guardian.

Parking: €10 per night, available upon request and subject to availability. Please contact reception in advance to reserve.

Tourist tax (from May 1, 2026): €4.50 per person per night (2-star hotels, Naples).

For assistance, contact us on WhatsApp: +39 081 5437222.

We look forward to welcoming you and wish you a pleasant trip to Naples.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 295 reviews
Cleanliness: 5.94
Service: 8.41
Location: 8.95
Room Quality: 7.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 9.41
F
Frank • solo_traveller • gb
10
Pros:

Staff and Hotel room did not disappoint
Great atmosphere always happy to return here

2026-05-09 • via Nuitee
A
Atefeh • couple • gb
1
Avoid this hotel
Cons:

The hotel was extremely dirty and clearly not maintained properly. The room was not cleaned properly during our stay, and despite staying for 6 nights, the staff refused to change our towels unless we paid extra every single night. This is basic hotel service and should already be included.
We were also misled about parking. Before arrival, we were told parking would be free, but once we arrived they suddenly demanded €10 per night. It felt very dishonest and misleading.
The biggest issue was the city tax scam. Our booking clearly stated that the city tax would be €42, but the hotel charged us €52 instead and insisted that we pay in cash. No proper explanation was given for the extra amount.
The staff were unhelpful and only seemed interested in charging extra money whenever possible. Overall, this hotel completely ruined part of our trip.
I would strongly recommend avoiding this hotel and booking somewhere more professional and trustworthy.

2026-05-07 • via Nuitee
T
Talita Jagielo • solo_traveller • ie
10
Pros:

Bed very confortable. Good for the price.

Cons:

Rooms are small. But there is evwrything we need.

2026-05-05 • via Nuitee
J
Jeanine • solo_traveller • br
7
Pros:

A atenção da recepcionista.

Cons:

Do banheiro. Ao tomar banho corria água pelo quarto. Colchão muito ruim

2026-05-05 • via Nuitee
D
Davide • couple • it
1
Pessimo soggiorno
Pros:

Posizione

Cons:

Sporca, con bagno decadente. Polvere ovunque e lenzuola sporche. Camera diversa rispetto a quella presentata su Booking.

2026-05-04 • via Nuitee
S
Sara • couple • it
1
Pros:

Nulla

Cons:

Tutto

2026-04-29 • via Nuitee
D
Daniela • couple • it
7
Pros:

Il personale gentile, il parcheggio necessario. Temevo la zona, non tanto consigliata, ma in realtà era esattamente come le altre zone di Napoli.

Cons:

La camera avrebbe bisogno di essere imbiancata e manca dove appendere gli asciugamani.

2026-04-08 • via Nuitee
F
Frederic • family_with_children • fr
7
Pros:

Chambre confortable

Cons:

Pas de places pour se garer, parking très cher conseillé par l'hôtel
Bruyant, sanitaire vieillissant

2026-04-06 • via Nuitee
A
Ariful Islam • family_with_children • bd
7
2026-04-06 • via Nuitee
B
bou • couple • es
4
2026-04-05 • via Nuitee
A
Amanda • couple • ar
7
2026-03-16 • via Nuitee
C
Carmine • solo_traveller • it
2
Piu che camera economy un tugurio
Pros:

Nulla

Cons:

Mura degradate,letto con segni neri sulla struttura,bagno terribile,condizionatore che anche se impostato a caldo emana aria fredda,bagnoschiuma inesistente insomma,sembrava una stanza di prigione...va bhe la camera economy, anche se il prezzo non è stato proprio minimo,però davvero brutta e non curata

2026-03-15 • via Nuitee
F
Frank • couple • gb
10
Pros:

The staff are very friendly and helpful

2026-03-14 • via Nuitee
V
Vn • solo_traveller • it
1
2026-03-13 • via Nuitee
A
Antonios • couple • gr
8
2026-03-10 • via Nuitee
M
Marco • solo_traveller • ch
2
Scandaleux, scandaloso
Pros:

Rien, réceptionniste inexistant tout ce fais par whatsapp!

Cons:

Pas de chauffage nous avons du dormir habillé, meme les clim ne chauffait pas, sale,vieux, rouillé des chaussettes pare terre d un autre client.

2026-01-19 • via Nuitee
F
Fabrizio • extended_group • it
6
Breve per fortuna
Pros:

Il parcheggio privato

Cons:

La struttura

2026-01-19 • via Nuitee
J
Jacques • family_with_children • fr
9
2026-01-19 • via Nuitee
L
Linlin • solo_traveller • cn
7
2026-01-19 • via Nuitee
A
Aldo • solo_traveller • it
10
2026-01-16 • via Nuitee