Best Western Premier NYC Gateway Hotel

Hotels
•
Best Western Premier
8.4 (2395 reviews)
2650 Paterson Plank Rd , North Bergen , US
+1 201-758-5770

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient shuttle to Manhattan
Free/easy parking
Spacious, comfortable rooms
Friendly staff reported by many
Room amenities (microwave, fridge)
Cons:
Value concerns: extra charges and high price
Service inconsistencies and communication issues
At least one report of dishonest behavior
Some rooms have noisy/inefficient AC
Location not ideal for all guests (not best side of town)

Categories

Cleanliness
9.2
Multiple reviews praise rooms as very clean and comfortable; occasional single negative claim but consensus is strong cleanliness.
Service
8
Mixed: many guests report friendly, welcoming staff and helpful bartenders, but some report poor communication, unhelpful/robotic attitudes and one report of dishonest behavior.
Location
9.2
Consistently noted as convenient for Manhattan (shuttle access) and a good base for visitors, though a few mention it is not on the best side of town.
Room Quality
9
Rooms described as spacious, comfortable beds, well-equipped (microwave, fridge, multiple TVs); occasional issues like noisy/inefficient AC.
Amenities
9
Good amenities reported: free parking, shuttle to Midtown, in-room microwave/fridge and parking outside rooms; some variability but generally positive.
Value for Money
6
Several guests complain about price and unexpected charges (breakfast extras, perceived high weekend rates), indicating weaker value perception.
Food and Beverage
8
Mixed reports: one strong positive about freshly made delivered breakfast and a friendly bar staff, but at least one guest was dissatisfied with breakfast not matching expectations/included items.
Overall Experience
8.8
Overall stays are described as comfortable and pleasant by many, with very positive location/room/cleanliness impressions offset by occasional service/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location
Located in North Bergen, just a short distance from New York City, Best Western Premier NYC Gateway Hotel offers easy access to popular attractions and airports.

Modern Amenities
Enjoy a comfortable stay with free WiFi, an indoor pool, fitness centre, and a 24-hour front desk. Guestrooms are equipped with modern conveniences like free long distance calls, a refrigerator, microwave, and flat-screen HDTV.

Additional Services
Take advantage of the hotel's business centre and shuttle service to explore the city hassle-free. With a surcharge, guests can access convenient transportation to and from New York City.

Ready to experience convenience and comfort at Best Western Premier NYC Gateway Hotel? Book your stay now for an unforgettable trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 2395 reviews
Cleanliness: 9.2
Service: 8
Location: 9.2
Room Quality: 9
Amenities: 9
Value for Money: 6
Food and Beverage: 8
Overall Experience: 8.8
C
carole • family_with_children • fr
8
2026-10-31 • via Nuitee
H
Holly • couple • us
1
Dishonest, not clean. Terrible!!!
Pros:

Terrible service, stole money from me.never stay there!!

Cons:

Liars, no guest service, had to pay for water even.

2026-10-30 • via Nuitee
şaban • family_with_children • tr
10
New York'tan otele toplu ulaşım ile dönüş.
Pros:

Otel oldukça temizdi.

Cons:

New York' gidişte otobüs sorunsuzdu fakat dönüşte çok zorluk yaşadık. Hangi otobüs hangi duraktan geçiyor kimse bilmiyor. Otobüs terminalindeki danışma bile bizi yanlış yönlendirdi.

2026-10-29 • via Nuitee
P
Philippe • couple • fr
6
Chambre agréabl,personel, Lobotisé !
Pros:

La chambre et propre et confortable

Cons:

Le personnel n’a aucune atention pour nous
On a l’impression d’avoir a fair à des robots avec aucune émotion, aucune sensation, c’était très désagréable

2026-10-29 • via Nuitee
E
Eva • couple • fr
8
2026-10-28 • via Nuitee
A
Aurel • family_with_children • ca
10
Excellent location, great room.
Pros:

The room is big, beds are comfortable and you have a shuttle to get to Manhattan in front of Super8.

Cons:

The only thing negative is the price. The rooms are not cheap, special on weekend..

2026-10-28 • via Nuitee
S
Stephanie • family_with_children • fr
8
2026-10-28 • via Nuitee
D
Dennis • couple • us
10
I was very comfortable staying here.
Pros:

Location, cleanliness, and parking.

2026-10-25 • via Nuitee
N
Noureddine • family_with_children • ca
9
2026-10-25 • via Nuitee
B
Benjamin • family_with_children • fr
8
2026-10-23 • via Nuitee
L
Londoño Sepúlveda • family_with_children • es
3
Habitación bien desayuno no!
Cons:

Pague 490 dólares por una noche con desayuno incluido! Y es el único hotel que me dice que solo hay derecho a café té y a unas líneas de la carta si quería un croasant y una tortita cobraban aparte anexos en el desayuno no tenía buffet le pedías a la camarera no se pone incluido desayuno si vas a pagar aparte.

2026-10-22 • via Nuitee
M
Mélina • family_with_children • ca
10
Pros:

Perfect

Cons:

Nothing

2026-10-22 • via Nuitee
I
idit • family_with_children • us
8
Pros:

Free parking; nearby bus takes to midtown for $4 each way. A bit of a walk on the way back. Comfortable, spacious room (especially by NYC standards).

2026-10-19 • via Nuitee
A
AMMAR • extended_group • tr
7
Pros:

konum ve otopark

Cons:

çalışanlar özverisiz yardımsız oluşu

2026-10-19 • via Nuitee
F
Fathia • extended_group • ca
8
2026-10-18 • via Nuitee
N
Nikola • family_with_children • ca
9
2026-10-16 • via Nuitee
A
Amber • extended_group • us
1
Cons:

The only reason we are giving a bad rating was the lack of communication. I had sent a message to them and to this day I never received a response not even acknowledging they received my message.

2026-10-15 • via Nuitee
A
Aun • couple • at
9
2026-10-14 • via Nuitee
M
Michael • family_with_children • us
10
Pros:

Very clean. Front desk was very welcoming.

2026-10-12 • via Nuitee
H
Hawes • couple • gb
10
A clean comfortable well run hotel
Pros:

Warm and friendly staff

Cons:

Location

2026-10-10 • via Nuitee