Gem Hotel Nusa Sentral Nusajaya

Hotels
6.7 (95 reviews)
19 Jalan Sentral 24 , Johor Bahru , MY
+60 7-287 7318

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Non-smoking throughout
Private parking
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Decent rooms
Cons:
Poor service
Bad cleanliness

Categories

Cleanliness
5.15
Negative sentiment about staff attitude and basic service expectations.
Service
8.65
Standard service quality for a hotel of this rating.
Location
7.65
Location is decent but not explicitly praised or criticized.
Room Quality
6.85
Room quality is average, mixing positive and negative sentiments.
Amenities
7.15
Basic amenities were satisfactory, aligns with average expectations.
Value for Money
5.15
Value for money reflects the poor experience and disappointment expressed.
Food and Beverage
6.15
No specific mention; assumed standard offerings.
Overall Experience
6.85
Overall experience reflects a mix of dissatisfaction and acceptance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:59

Property Description

Convenient Location
Located within proximity to popular attractions like Night Safari and Holland Village, Gem Hotel Nusa Sentral Nusajaya offers easy access to entertainment options.

Comfortable Amenities
Each room is thoughtfully equipped with a desk, private bathroom with free toiletries, and free WiFi, ensuring a comfortable stay for guests.

Friendly Service
With a 24-hour front desk, the non-smoking property provides attentive service to cater to the needs of every guest.

To experience convenience and comfort during your stay in Johor Bahru, book your stay at Gem Hotel Nusa Sentral Nusajaya now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

6.7
Based on 95 reviews
Cleanliness: 5.15
Service: 8.65
Location: 7.65
Room Quality: 6.85
Amenities: 7.15
Value for Money: 5.15
Food and Beverage: 6.15
Overall Experience: 6.85
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Siti • solo_traveller • my
1
2026-08-27 • via Nuitee
Z
Zahari • solo_traveller • my
9
2026-08-14 • via Nuitee
T
Tharshini • solo_traveller • my
10
Pros:

Good

Cons:

The best one

2026-07-07 • via Nuitee
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shimah • solo_traveller • my
10
2026-05-30 • via Nuitee
S
Suren • solo_traveller • my
10
2026-05-06 • via Nuitee
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Veviandharan • solo_traveller • sg
5
Pros:

Staff friendly

Cons:

Cleanliness, room size, room and bed infested with tiny ants, bedsheet not clean

2026-05-03 • via Nuitee
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Tajol Ariffin • solo_traveller • my
4
Pros:

Location

Cons:

Facilities

2026-04-24 • via Nuitee
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Apipah • couple • my
6
2026-04-04 • via Nuitee
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ting • couple • my
10
2026-04-02 • via Nuitee
葉 • couple • my
6
Pros:

只有价格是满意。

Cons:

整体来说都太小了，然后订两人入住结果盥洗用具只有一套。枕头套还有一滩黄色污渍。

2026-01-29 • via Nuitee
N
Norashekin • couple • my
3
2026-01-22 • via Nuitee
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SITI • couple • my
10
2026-01-19 • via Nuitee
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Diana • couple • my
7
2025-11-30 • via Nuitee
T
Teo • solo_traveller • my
1
一定不要浪费钱入住
Pros:

和你这booking一样差

Cons:

大半夜让顾客留宿街头还不让退款，员工态度和app一样差劲

2025-11-18 • via Nuitee
P
Pritam Singh Johl • solo_traveller • my
8
Pros:

Most things

Cons:

No lift

2025-10-15 • via Nuitee
A
Afiq • solo_traveller • my
8
2025-07-04 • via Nuitee
K
Kalachevan • young couple • my
10
Exceptional
2025-05-18 • via Nuitee
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Talbog • young couple • my
10
Exceptional
2025-04-19 • via Nuitee
E
Eiw • young couple • sg
2
Very poor
2025-04-10 • via Nuitee
M
Mohammad • young couple • my
10
Exceptional
2025-04-08 • via Nuitee