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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Heating
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Terrace
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Family rooms
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Laundry
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Special diet menus - on request
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Outdoor furniture
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
Review Highlights
Categories
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Property Description
Victorian Charm and Modern Comforts
Scenic Views and Delicious Dining
Enjoy a full English breakfast in our dining room overlooking The Common, setting the perfect start to your day.
Cozy Rooms with Convenient Amenities
Relax in rooms with private bathrooms, Freeview TVs, and complimentary tea and coffee. Some rooms even offer free Wi-Fi, while our annexe rooms feature a kitchenette for added convenience.
Experience the best of Tunbridge Wells with the historic Pantiles and beautiful Calverley Gardens a short stroll away. Book your stay at Russell Hotel for a delightful blend of history and comfort.
Due to the historic nature of the building, neither the main building nor the annex have elevators. The hotel does not serve lunch or dinner, however there are many different restaurants within 2-10 minutes’ walk.
The property only has 1 ground floor room with a disable bathroom. This room is subject to availability upon request.
The property has a limited number of cots and extra/sofa beds that can fit in certain rooms only. These cots/sofa/extra beds are subject to availability upon request.
Guide dogs are allowed.
Please note that parking spaces are limited and are on a first-come, first-served basis. Further parking can be found in nearby locations and charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 15 years old stay for £12 per person per night when using an existing bed.
People 3 years old and over stay for £18 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Simple and straightforward
No lift
Staff were all very polite and welcoming. Karen was especially helpful allowing us to change rooms due to the extreme heat. Breakfast was very good quality food.
Location and friendly staff
Uncomfortable bed and pillows. Shower was small dribble. Tiny body wash sachets.
Check in was a breeze. Our room was aired, clean, well laid out with a super en suite. The hotel is a short walk of a minute or two from the centre of town. Breakfast is fabulous with cereals,fruit juices yoghurt. Plus a full English. with toast and preserves,if you still have room.
I can not think of anything that could of improved our stay beyond the normal services and facilties provided.
Locality was just what we needed.
Breakfast was very good as were most of the staff. Room and bed very comfortable. wifi and parking were available
Carrying 2 large heavy bags up 60 steps to our room on the top floor, i.e there is no lift.
Room was very hot - no air con. Admittedly temperatures were exceptional that week.
The duty manager on the night we checked in was very casual, and didn't offer to help carry bags up. I have a medical condition which meant my 78 yr old wife had to carry both bags up the stairs.
Other staff were extremely helpful and friendly however
The staff were very welcoming and changed our room to accommodate my wife's mobility issues when I put in a late request by email a few days before we arrived. A very good selection at breakfast and would have no problem recommending the hotel to anybody who would be staying in the area.
Nothing... It was perfect for our needs.
Our second stay at the Russell (in-laws live locally) and the first in extreme heat. Staff went out of the way to find us a fan.
A clean, well-equipped room with shower and bath, good Wi-Fi and plenty of coffee. Great breakfast.
Although a little dated it just adds to the buildings charm, we arrived early to a very warm welcome & the room was clean & well equipped.
Its well placed for the town centre & the breakfast was super.
Nothing to not like, theres no aircon but there was no heat wave when i booked so nobody to blame on that count😂😂
Location
No air conditioning or cooling facility in hot weather
Staff was very friendly, an food was very tasty .
The staff were very friendly and very helpful. Kindly prepared bacon butties for us to collect on the way out on our last morning because we wanted to leave early.
Very good location a short walk from the town centre and breakfast also very good.
The hotel is a mish-mash of styles with decoration clearly having been done as needed. It is all perfectly nice but visually a bit 'odd'. As it's England we could probably describe it as 'eccentric'.
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