Malmaison Cheltenham

Hotels
Malmaison
8 (2515 reviews)
Bayshill Road , Cheltenham , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Good food quality
Helpful staff
Great location
Cons:
Small and dated rooms
Excessive pricing during peak time
Cleaning issues noted

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues with dated rooms and a bathtub that appeared unclean.
Service
8.61
Most reviews describe pleasant service with specific mentions of helpful staff.
Location
9.15
The hotel has been consistently praised for its excellent location in Cheltenham.
Room Quality
7.1
Reviews noted that some rooms were small, dated or poorly lit, affecting the overall room quality.
Amenities
8.13
The hotel provides standard amenities for the price, with some limitations on parking.
Value for Money
7.09
Some guests felt that the price was excessive for what was offered, particularly during peak times.
Food and Beverage
8.14
The food received positive reviews, especially during private events, although breakfast options were limited.
Overall Experience
8.11
Reviewers had a generally positive experience but highlighted certain aspects that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:37

Property Description

Luxurious Accommodations
Indulge in the unique charm of Malmaison Cheltenham with individually curated artwork, Egyptian cotton linen, and stylish en-suite bathrooms. Some rooms even offer modern open-plan bathrooms and Nespresso machines, ensuring a truly lavish stay.

Gastronomic Delights
Savor delectable dishes at the on-site Chez Mal Brasserie, serving up exquisite dinners on Friday and Saturday evenings. Throughout the week, guests can also treat themselves to a tempting light snack menu, perfect for satisfying any craving.

Convenient Location
Located in the vibrant Montpellier district, our hotel offers easy access to Cheltenham town centre, Montpellier Gardens, and various cultural festivals. With Cheltenham Spa Rail Station nearby and popular attractions just a short drive away, Malmaison Cheltenham is the ideal choice for your next getaway.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Parking is available at £10/night either in the on-site car park or via digital permit parking on Parabola Road. Please inform our team at check-in to register your vehicle in either parking facility. Car parking is subject to availability and cannot be reserved in advance.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs. Dogs are allowed in designated guest rooms-please notify the hotel in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MBW

Location

Guest Reviews

8
Based on 2515 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
I
Ian couple gb
10
Lovely night away , very friendly staff , great food , great service
Pros:

Lovely as always

Cons:

Could serve draft lager

2026-08-08 via Nuitee
J
Jane couple gb
9
Fabulous, relaxed stay close to great amenities.
Pros:

Love the location of this hotel - this was our 4th stay there. Staff are really helpful and facilities are great. Enjoyed a relaxed stay there. Great price too!

Cons:

Coffee machine was out of action for 2 days but was fixed by the 3rd morning.

2026-08-07 via Nuitee
J
Joshua couple ng
10
2026-08-07 via Nuitee
H
Harty7 solo_traveller gb
8
2026-08-06 via Nuitee
N
Naomi couple gb
10
2026-08-06 via Nuitee
J
Jake couple gb
8
2026-08-06 via Nuitee
L
Linda solo_traveller nl
7
Veel defect.
Pros:

Zeer vriendelijk personeel op een goede locatie.
Ontbijt was prima, kamer ruim, hoog plafond.

Cons:

Kwaliteit, defecte lift naar de parkeergarage, defecte airco, defecte lampen op de kamer. Defecte riolering van de bovenburen waardoor bij ons het water door het plafond en uit de lamp in de badkamer kwam. Dit was niet de 1e keer konden we aan het plafond zien.
Verlichting in de badkamer en de kamer was slecht. Het management reageerde adequaat. We mochten naar een andere kamer, maar we hadden daar geen zin in. Voor 1 nacht verhuizen.

2026-08-05 via Nuitee
J
Janice extended_group gb
10
Exceptional value, incredible customer service and definitley worth a visit for the amazing building
Pros:

Alex was incredibly helpful with parking info, local activities info and made an extra effort to look after myself and my friend as she was an overseas visitor. The room was massive, super clean and the nespresso machine and fridge was an added bonus that was much appreciated! Toby behind the bar gave me a fantastic lesson in making the prefect Mojito (it was perfect) and took the time to make sure we had everything we needed. The best hotel stay I have had in years!! All the staff were lovely and attentive and it made for a fab trip. Oh parking was excellent and location to town fantastic!

Cons:

Nothing - it was fantastic

2026-08-04 via Nuitee
J
John solo_traveller gb
9
2026-08-03 via Nuitee
A
AkmarBasenjis couple gb
8
Great location, staff and food.
Pros:

staff are helpful and the food in very good.

Cons:

The cosy room is very small

2026-08-03 via Nuitee
J
John solo_traveller gb
8
2026-08-03 via Nuitee
H
Heather couple gb
9
We felt very welcomed and had a lovely time staying!
Pros:

Friendly and calm atmosphere

Cons:

The fan wasn’t working very well in the room

2026-08-03 via Nuitee
P
paul couple gb
8
Nearly perfect
Pros:

Great location

Cons:

Air conditioning too loud

2026-08-03 via Nuitee
S
Scott solo_traveller gb
10
2026-08-03 via Nuitee
J
Jon solo_traveller gb
10
Peaceful
Pros:

Very clean and modern

Cons:

Nothing negative

2026-08-03 via Nuitee
D
Deborah Francesca couple gb
9
Loved staying in somewhere luxurious and gorgeous but room was small
Pros:

I loved the amazing breakfast and the lovely seating areas

Cons:

Our room was small

2026-08-02 via Nuitee
M
Mark couple gb
9
Great place would recommend under scored on booking.com for me
Pros:

Location was brilliant very clean and friendly

Cons:

The tea hot water was never hot suggest alternative to flask

2026-08-02 via Nuitee
A
Andrew couple gb
8
2026-08-02 via Nuitee
J
James couple gb
9
Polite staff, nice and quiet
Pros:

Location

Cons:

No instructions on use of heating/ cooling

2026-07-25 via Nuitee
A
Alison couple gb
10
2026-07-25 via Nuitee