Malmaison Cheltenham

Hotels
•
Malmaison
8 (2552 reviews)
Bayshill Road , Cheltenham , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Good food quality
Helpful staff
Great location
Cons:
Small and dated rooms
Excessive pricing during peak time
Cleaning issues noted

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues with dated rooms and a bathtub that appeared unclean.
Service
8.61
Most reviews describe pleasant service with specific mentions of helpful staff.
Location
9.15
The hotel has been consistently praised for its excellent location in Cheltenham.
Room Quality
7.1
Reviews noted that some rooms were small, dated or poorly lit, affecting the overall room quality.
Amenities
8.13
The hotel provides standard amenities for the price, with some limitations on parking.
Value for Money
7.09
Some guests felt that the price was excessive for what was offered, particularly during peak times.
Food and Beverage
8.14
The food received positive reviews, especially during private events, although breakfast options were limited.
Overall Experience
8.11
Reviewers had a generally positive experience but highlighted certain aspects that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:37

Property Description

Luxurious Accommodations
Indulge in the unique charm of Malmaison Cheltenham with individually curated artwork, Egyptian cotton linen, and stylish en-suite bathrooms. Some rooms even offer modern open-plan bathrooms and Nespresso machines, ensuring a truly lavish stay.

Gastronomic Delights
Savor delectable dishes at the on-site Chez Mal Brasserie, serving up exquisite dinners on Friday and Saturday evenings. Throughout the week, guests can also treat themselves to a tempting light snack menu, perfect for satisfying any craving.

Convenient Location
Located in the vibrant Montpellier district, our hotel offers easy access to Cheltenham town centre, Montpellier Gardens, and various cultural festivals. With Cheltenham Spa Rail Station nearby and popular attractions just a short drive away, Malmaison Cheltenham is the ideal choice for your next getaway.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Parking is available at £10/night either in the on-site car park or via digital permit parking on Parabola Road. Please inform our team at check-in to register your vehicle in either parking facility. Car parking is subject to availability and cannot be reserved in advance.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs. Dogs are allowed in designated guest rooms-please notify the hotel in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MBW

Location

Guest Reviews

8
Based on 2552 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
M
Margaret • couple • gb
8
First visit to Glostershire. We loved it.
Pros:

Really helpful staff. Lovely big room. Excellent choice of breakfast. Also a very good evening dinner menu.

2026-09-19 • via Nuitee
N
Nicola • couple • sg
9
2026-09-18 • via Nuitee
Z
Zoe • solo_traveller • gb
4
awful nights sleep
Cons:

boiling hot room could not sleep - called down at 3.30am for the reception to change and re set air con centrally- didnt work - set at 27.5 degrees- awful nights sleep

2026-09-16 • via Nuitee
J
jonnop • solo_traveller • gb
8
2026-09-16 • via Nuitee
S
Shella • couple • gb
5
An okay stay
Pros:

Good location, large and comfortable bed. Staff are friendly and helpful

Cons:

Bathtub and shower in bedroom. Lights broken and LED strips showing. Complimentary chocolate tasted out of date. Toilet separate and away from sink which was in main bedroom area. Tv station had limited channels. Decor was dated.

2026-09-16 • via Nuitee
P
Paul • solo_traveller • gb
4
Pros:

The room was very nice and a comfortable bed

Cons:

The thing that let it down was our evening meal, the menu stated the price of the food but when the bill arrived vat was added to it even though in the small print it said vat was included in all meals, when the duty manager was asked about it he told us it shouldn't say that and that vat was added afterwards. We paid the bill rather than stand arguing about it, this definitely soured our stay and I would recommend anybody eating there to check beforehand regarding vat

2026-09-15 • via Nuitee
R
Rachel • couple • gb
4
Beware all the hidden charges!!!
Pros:

Great location very close to town

Cons:

Our stay was a last minute booking, to break up a long drive up North from Devon so we could stop off for dinner then continue in the morning. We just wanted somewhere inexpensive and close to town that had parking and was pet friendly.
Malmaison came up as meeting all those criteria and was £110 for the night.
Immediately upon arrival we were hit with a bill for extras of £35 ~ £10 for parking the car and £25 for ‘cleaning up after pets’.
Dinner for 2 at the hotel was an extra £140.
Our ‘inexpensive stopover’ ended up costing £285 !!!

2026-09-14 • via Nuitee
W
Wilkins • couple • gb
4
2026-09-14 • via Nuitee
K
Kelly • couple • gb
7
2026-09-14 • via Nuitee
N
Naomi • family_with_children • ch
9
Love the staff.
2026-09-14 • via Nuitee
W
Whitaker • solo_traveller • gb
10
2026-09-13 • via Nuitee
R
Rita • couple • gb
10
2026-09-13 • via Nuitee
L
Lou • solo_traveller • gb
7
Pros:

Location

Cons:

No working AC in the room

2026-09-13 • via Nuitee
S
Sian • couple • gb
9
2026-09-13 • via Nuitee
G
Galib Rashid • couple • gb
4
2026-09-13 • via Nuitee
D
Deborah • solo_traveller • gb
8
Pros:

Friendly and efficient staff. Very convenient location. Room clean and well appointed.

2026-09-12 • via Nuitee
P
peter • solo_traveller • gb
8
Cons:

Very small room. Very small shower hardly wide enough to turn around due to ceiling moving in as roof sloped

2026-09-12 • via Nuitee
C
Caitlyn • couple • gb
6
2026-09-12 • via Nuitee
M
MF • solo_traveller • hk
10
2026-09-11 • via Nuitee
A
Anthony • couple • gb
9
Pros:

staff were great

Cons:

no AC working

2026-09-11 • via Nuitee