Keo Hotel - Ovalle Casino Resort

Hotels
8 (988 reviews)
Avenida Manuel Penafiel 2711 , Ovalle , cl

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Friendly reception staff
Cons:
Cleanliness issues
Unfriendly spa staff
Inconsistent service

Categories

Cleanliness
7.08
There were complaints about cleanliness, specifically spiders in the spa area.
Service
8.55
The reception service was good; however, there were instances of unfriendliness noted.
Location
8.59
The location was described as ideal for both work and leisure.
Room Quality
8.04
Rooms were comfortable but had issues like hard pillows and lack of a hairdryer.
Amenities
8.07
Amenities were satisfactory but with some limitations such as pool hours.
Value for Money
8.03
Good overall value, but some details could be improved considering the price.
Food and Beverage
7.58
The breakfast had good variety, but service was not up to expectations.
Overall Experience
8.05
Overall a nice stay, marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:59

Property Description

Luxurious Accommodation with Spectacular Views
Experience a stay at Keo Hotel - Ovalle Casino Resort, where you can enjoy a range of amenities including an outdoor swimming pool, casino, and spa facilities. The hotel boasts breathtaking mountain views and a 24-hour front desk for your convenience.

Indulge in Culinary Delights
Savor a delicious buffet breakfast or dine at the on-site restaurant offering a fusion of Latin American and Italian cuisine. With free toiletries and flat-screen TVs in every room, your comfort is guaranteed.

Unique Experiences and Entertainment
Explore the Cactus museum, unwind at the children's playground, or gaze at the stars through our observatory's telescope. Book now and elevate your holiday experience at Keo Hotel - Ovalle Casino Resort.

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

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Children under 16 years of age are not allowed into the spa, starting March 1st 2020.

COVID-19
Due to the situation, some services at the hotel might not be available and the opening hours of these services may vary. Please get in touch with hotel after making reservation to confirm.

Access to the Spa and outdoor pool will only be included for superior rooms and suites. To access these facilities in case you have reserved a standard room, there will be a cost of USD 10 per room per person at the exchange rate of the day.

Small pets are allowed in all rooms except the “Suite” category.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LSC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 988 reviews
Cleanliness: 7.08
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.05
A
Amerhi • solo_traveller • cl
10
Recomendadisimo.
Pros:

Todo, sin duda.

Cons:

Nada que decir.

2026-06-20 • via Nuitee
M
makita • solo_traveller • cl
8
2026-06-19 • via Nuitee
P
Paola Alejandra • solo_traveller • cl
2
Una farsa
Pros:

Masaje profundo de rostro

Cons:

Restaurante muy frio, piscinas frias, no había televisión, no había WiFi

2026-06-18 • via Nuitee
P
P_muza • solo_traveller • cl
10
2026-05-30 • via Nuitee
J
JAVIER • extended_group • cl
4
Pros:

Muy buena la atención del restaurante y la comida estaba deliciosa

Cons:

Pésima recepción al llegar; trato poco deferente (muy mala la experiencia de check-in)

2026-05-29 • via Nuitee
F
Francisco • extended_group • cl
4
No corresponde la tarifa con los servicios
Pros:

La cama y almohada, el restaurante , bastante bueno el desayuno.

Cons:

Piscina climatizada NO temperada, con poco margen de horario, además es sumamente inhóspito , ducha mala y manejo de la temperatura de la habitación no disponible, malo el estacionamiento.

2026-05-27 • via Nuitee
J
Julián • solo_traveller • cl
7
2026-05-23 • via Nuitee
S
stella • solo_traveller • uy
9
2026-05-23 • via Nuitee
P
Paola • extended_group • cl
8
Buena estadía, instalaciones cómodas para descansar.
Pros:

Buenas y limpias instalaciones, opciones de alimentación y buen desayuno con alternativas para todos los gustos.

Cons:

Reservamos dos habitaciones y en ambas solo había una toalla de ducha siendo que éramos dos personas por habitación.

2026-05-19 • via Nuitee
A
Andrés • solo_traveller • cl
8
Pros:

Restorant

Cons:

El ruido en la mañana temprano

2026-05-14 • via Nuitee
J
Julio • couple • cl
10
Maravilloso
Pros:

En general todo bien.

2026-05-12 • via Nuitee
R
Roberto • solo_traveller • cl
10
2026-05-05 • via Nuitee
V
Vicente • solo_traveller • es
5
2026-05-03 • via Nuitee
M
Montero Montero • couple • cl
10
2026-04-27 • via Nuitee
P
Pereira Varela • extended_group • cl
8
2026-04-27 • via Nuitee
G
Giacomo José • solo_traveller • br
10
Pros:

Conforto, café e jantar excelente

Cons:

Estacionamento não é coberto

2026-04-25 • via Nuitee
M
MARIA EUGENIA • solo_traveller • cl
9
buena
Pros:

desayuno

Cons:

Hora de entrada es muy tarde .. podría ser 14 hr

2026-04-23 • via Nuitee
M
Moris • solo_traveller • cl
10
Pros:

Lindo y cómodo la habitación

Cons:

Sobre el hotel todo muy bien, pero el casino aburrido no dan premios nos llegó a aburrir jugando en las máquinas no.dan premios del 1 al 10 le doy un 1

2026-04-16 • via Nuitee
P
Pablo • family_with_children • cl
1
hotel solo para adultos, sin familia o los menores se aburrirán como ostra.
Cons:

los menos de 14 no tienen acceso a la piscina temperada y era la finalidad de nuestro viaje, somos una familia de 5 personas y 3 son menores de 11 años, comprenderán que lo unico que esperaban del viaje era hacer uso de esas instalaciones.

2026-04-13 • via Nuitee
M
Molina Castillo • solo_traveller • cl
10
Pros:

Habitación

2026-04-12 • via Nuitee