Hotel El Jardin

Hotels
8.6 (2414 reviews)
Calle 7 # 5-22 , Salento , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise issues
Room heating problems

Categories

Cleanliness
8.39
Some concerns about room cleanliness were noted; generally clean but with some service lapses.
Service
9.26
Multiple comments praised the friendliness and professionalism of the staff.
Location
9.2
Guests appreciated the convenient location and good views.
Room Quality
8.25
Mixed feedback with complaints about noise and the need for better room conditions.
Amenities
7.78
Limited amenities noted such as lack of proper heating and no water provided.
Value for Money
8.44
Some guests felt the breakfast pricing was a bit misleading.
Food and Beverage
8.59
Breakfast received mixed reviews; some enjoyed it while others found it inadequate.
Overall Experience
8.86
Many guests overall enjoyed their stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:41

Property Description

Welcome to Hotel El Jardin, your oasis in Salento! Nestled in the heart of the city, our hotel offers a perfect blend of comfort and convenience.

Unwind in Nature: With a lush garden and a charming terrace, Hotel El Jardin provides a serene escape from the hustle and bustle of everyday life.

Exceptional Service: Our 24-hour front desk and tour desk are always at your service to ensure a seamless and memorable stay.

Convenience at Your Fingertips: Enjoy complimentary WiFi, luggage storage, and laundry facilities during your time with us.

Experience the beauty of Salento with us at Hotel El Jardin. Book now for an unforgettable stay!

Important information:

Please keep in mind that reservation payments are made at our establishment; there are no virtual payment methods available. If you receive automated payment requests, do not respond; contact us directly.

This property is pet-friendly; bring your small or medium pet. Big pets are not allowed.

Please note that pets will incur an additional charge of COP 40,000 per night, per pet.

Please note that the Twin Room can only be accessed via a short flight of stairs.

Please note that the Twin Room may not be suitable for guests with reduced mobility.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 2414 reviews
Cleanliness: 8.39
Service: 9.26
Location: 9.2
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.44
Food and Beverage: 8.59
Overall Experience: 8.86
P
pascal • solo_traveller • fr
6
Dommage !
Pros:

L'emplacement

Cons:

Accueil déplorable à la réception
Propreté à améliorer

2026-05-14 • via Nuitee
L
Lena • solo_traveller • de
9
2026-05-13 • via Nuitee
I
Isabelle • couple • fr
10
Pros:

Emplacement au top , petit déjeuner de qualité et la gentillesse du personnel

2026-05-13 • via Nuitee
V
Vasquez henao • solo_traveller • co
10
2026-05-13 • via Nuitee
J
Jorge • solo_traveller • co
10
2026-05-12 • via Nuitee
P
Pedro Valentin • couple • ar
3
2026-05-12 • via Nuitee
I
Isabela • couple • co
7
Regular
Pros:

El personal

Cons:

Las habitaciones no son cómodas, las sábanas de mi cama se veían sucias

2026-05-12 • via Nuitee
J
Juan • extended_group • co
10
2026-05-11 • via Nuitee
D
Dalma • couple • be
10
Ubicación inmejorable, típico, bonito… CAPUCCINO TOP
Pros:

Todo me gustó. Muy buena decisión escoger este hotel.
La ubicación inmejorable en Salento, super acogedor y típico el hotel. El cuarto si bien era pequeño tenía todo lo necesario, la ducha muy buena.
Tiene un restaurante en el hotel y a recalcar el capuccino que nos prepararon en el café!!! El mejor que tuvimos en Colombia!!

2026-05-11 • via Nuitee
A
Ana belen • extended_group • es
9
Bonita experiencia
Pros:

El desayuno, tanto el hall donde se ofrece como el desayuno incluido y la amabilidad de Álvaro y su compañera.

2026-05-11 • via Nuitee
I
Iulian • extended_group • ro
10
We had a wonderful and relaxing stay with excellent hospitality.
Pros:

Everything was very clean and well maintained. The staff was extremely kind and helpful throughout our stay. The breakfast was good and sufficient enough to keep you full. The location was also very relaxing and beautiful.

Cons:

Nothing, everything was great.

2026-05-11 • via Nuitee
L
Lina • extended_group • fr
7
Ok para una noche.
Pros:

La atención, y la limpieza de la habitación, aunque había problemas de humedad en ella.
El desayuno estaba muy decente y acorde a un desayuno normal del día a día

Cons:

Las habitaciones que dan sobre la calle son muy ruidosas, toda la noche hubo tránsito de carros y motos, impidiéndonos dormir.
También se escuchaba todo el ruido de la recepción,
Las almohadas ya estaban viejas y no cumplían su rol.

2026-05-10 • via Nuitee
M
Manfred • solo_traveller • de
9
2026-05-10 • via Nuitee
C
Claudia • couple • it
10
Perfetto e caratteristico
Pros:

Posizione perfetta vicino al centro del pueblo. Vista molto bella sulla vegetazione. Camera molto carina e in generale hotel davvero caratteristico. Doccia con acqua calda perfetta.

Cons:

Forse la colazione non è delle migliori, un po’ scarsa.

2026-05-10 • via Nuitee
M
Miguel • solo_traveller • co
10
2026-05-10 • via Nuitee
V
Víctor • couple • nl
5
Great for Instagram photos, but very noisy hotel
Pros:

The hotel has a beautiful design (be aware this should not be your reason), well located near the city center without being directly on the main street, and it’s very convenient that they have an integrated agency for tours and transfers.

Cons:

Do not choose the Deluxe Triple Rooms. The rooms had constant noise from both the street (motos and people) and the reception area, even while using earplugs to sleep. We were honestly surprised that this type of street side rooms are offered for guests looking to rest comfortably. Overall the quality-price is not a plus of El Jardin.

2026-05-10 • via Nuitee
E
EUGENIU • couple • ro
10
Unique experience and great hotel
Pros:

Hotel was great and offer a unique experience just to be able to live in such property

Cons:

No issues

2026-05-09 • via Nuitee
S
Sze wing Megan • solo_traveller • ca
10
Good value
Pros:

Everything except wifi

Cons:

Wifi - but if you get your own e-sim/data plan, then it will be fine

2026-05-09 • via Nuitee
B
BEATRIZ • family_with_children • es
10
Pros:

Los colores, las vistas, el desayuno

Cons:

Ruidoso por las noches por los animales

2026-05-08 • via Nuitee
S
Sergio arbelo • solo_traveller • es
7
Bien calidad precio
Pros:

El desayuno estaba bastante bien.
El atendimiento es bastante bueno
La habitaciones: Las camas son comodas pero el sillon es muy incomodo, echamos en falta algo para poder dejar ropa, alguna estanteria o armario.
En la parte alta de la puerta tiene una rendija que entra frio y mosquitos. Y la claridad tambien.
Limpieza buena

Cons:

Sillon cama incomodo
Falta de mobiliario en la habitacion (armario o estanteria)

2026-05-08 • via Nuitee