Hotel Zaraya

Hotels
8.8 (977 reviews)
Calle 11 N2-40 Centro , Cúcuta , CO
+57 607 5834475

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Service
Food Quality
Cons:
Cleanliness Issues
Maintenance Needs

Categories

Cleanliness
8.01
Noted issues with room cleanliness and strong chlorine odor.
Service
9.48
Friendly and accommodating staff, great hospitality.
Location
9.52
Excellent location, convenient and quiet despite being central.
Room Quality
8.47
Comfortable rooms, though some rooms noted to have maintenance issues.
Amenities
8.5
Good variety of amenities but mentioned areas needing upgrades.
Value for Money
8.96
Good pricing for the service provided, despite some issues.
Food and Beverage
8.51
Breakfast is good and complete, but some items lack variety.
Overall Experience
8.98
Generally good experience with some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:43

Property Description

Luxurious Accommodations

Hotel Zaraya offers modern rooms with flat-screen TVs, air conditioning, and private balconies. The en suite bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay for guests.

Relaxation and Convenience

Guests can unwind in the sauna or shared lounge, and take advantage of services like room service, laundry, and a 24-hour front desk. The hotel also features an outdoor pool and a bar, providing the perfect setting for relaxation and socializing.

Prime Location

Conveniently situated just 5 km from Camilo Daza International Airport, Hotel Zaraya is the ideal choice for travelers seeking comfort and convenience during their stay in Cúcuta.

Book your stay at Hotel Zaraya today for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUC

Location

Guest Reviews

8.8
Based on 977 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 8.98
N
Natalia Díaz V • solo_traveller • co
9
2026-09-18 • via Nuitee
Q
Quiñones • couple • co
8
Pros:

Las instalaciones

Cons:

La gotera del aire acondicionada en la habitación, además que el baño se tapó. Tampoco cuentan con reservas de los productos que ofrecen en la habitación

2026-09-15 • via Nuitee
J
Julian • solo_traveller • co
10
Pros:

La disposición de las personas para ayudar

Cons:

-

2026-09-15 • via Nuitee
R
Reina • couple • es
10
Comfortably
Pros:

Cleaning, location staff price

Cons:

Very clean sheet and very quiet, no exteriors noise

2026-09-14 • via Nuitee
H
Herned Alonso • solo_traveller • co
10
Hos pedaje en el Hotel Zaraya
Pros:

Todo el personal es muy amable y dispuesto, las instalaciones muy agradables, las habitaciones muy cómodas y la alimentación deliciosa. Que se pueda disfrutar de la piscina hasta las 8:00 pm es un plus para cuando se llega muy cansado y se requiere un espacio de relajación

Cons:

No Aplica

2026-09-11 • via Nuitee
J
Jesus • extended_group • ve
10
2026-09-09 • via Nuitee
M
Miguelangel • solo_traveller • ve
8
Pros:

Como siempre la ubicación, inmejorable. Y la atención de su personal. Muy buen desayuno pese a lo limitado, todo fresco, buena cantidad, excelente atención.

Cons:

Por mejorar desde hace tiempo los colchones de las camas.

2026-09-09 • via Nuitee
M
Marilena • solo_traveller • ec
10
Pros:

Excelente. El personal muy atento, la habitación muy cómoda y limpia, el desayuno muy sabroso. Recomendado. Espero volver pronto.

2026-09-06 • via Nuitee
R
Ricardo • solo_traveller • us
7
Pros:

El desayuno, buenas camas

Cons:

Mucho ruido en la habitacion cerca de ma calle

2026-09-04 • via Nuitee
M
Marilena • solo_traveller • ec
10
Pros:

Excelente servicio. Buenas instalaciones. El personal es muy amable. Recomendado.

2026-09-03 • via Nuitee
S
Suyin Contreras • extended_group • us
9
Pros:

La ubicacion es excelente

2026-08-22 • via Nuitee
M
María Camila • solo_traveller • co
8
2026-08-21 • via Nuitee
C
Colmenares • extended_group • ve
9
2026-08-19 • via Nuitee
M
Mariela • solo_traveller • co
9
Cons:

El desayuno, fatal

2026-08-14 • via Nuitee
B
Brett • couple • us
10
The hotel I keep coming back to in Cucuta
Pros:

I have reviewed this hotel many times before. The staff really make it feel like home to me

Cons:

Nothing

2026-08-08 • via Nuitee
J
JOSE ASMED • solo_traveller • co
8
HOTEL CENTRICO Y AMBIENTE AGRADABLE
Pros:

Ubicación, atención de los empleados, restaurante es acogedor

Cons:

recomiendo colocar cojines de champoo, jabón de baño por dispensador, colocar mínimo dos botellas de agua para consumo sin cobrarlas.

2026-08-05 • via Nuitee
M
Mendez Méndez • couple • ve
10
2026-08-04 • via Nuitee
A
Alejandro • solo_traveller • ve
8
2026-08-04 • via Nuitee
R
Rafael • solo_traveller • ve
9
2026-08-03 • via Nuitee
A
Alejo • solo_traveller • co
9
Pros:

Atención y ubicación

Cons:

Las camas son muy blandas

2026-08-02 • via Nuitee