Hotel Exelsior

Hotels
8.7 (1068 reviews)
Avenida 3 No. 9 - 65 , Cúcuta , co

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Pets allowed
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Friendly, attentive staff
Clean rooms
Good/varied breakfast
Good value for money
Cons:
No hot water in some rooms
No elevator (accessibility issues)
Street noise for window-facing rooms
Unexpected taxes/fees charged at hotel
Outdated in-room items (towels, TV, A/C) and off-site parking

Categories

Cleanliness
8.6
Mostly positive mentions of cleanliness and tidy rooms across many reviews, though a few guests noted worn towels and minor room wear (cracked walls).
Service
9.3
Staff repeatedly praised as very attentive and helpful (welcome arrival-to-departure service, friendly personnel). A small number of operational issues noted (missed early-morning taxi/wake call).
Location
9.4
Very frequently praised as central and convenient (close to Ventura, Plaza Santander and other points of interest); location is a clear strength.
Room Quality
7.9
Mixed feedback: comfortable beds and generally clean rooms, but several reports of no hot water in showers, some cracked/inconvenient bathroom installations, street-noise for window rooms, and dated in-room items.
Amenities
7.3
Multiple complaints about missing or dated amenities: lack of elevator (accessibility issue), inconsistent hot water, outdated TV/towels/A/C, no in-room kettle/coffee; parking is off-site and some guests felt insecure at night.
Value for Money
9
Frequently described as good value and centrally located for the price; a few guests cited unexpected hotel charges (taxes/fees) that affected perceived value.
Food and Beverage
8.6
Breakfast is often praised as good and varied by many guests, though a minority said the food did not meet expectations or they missed breakfast inclusion compared to prior stays.
Overall Experience
9.5
Overall very positive sentiment: many 'excellent' comments about location, staff and cleanliness leading to strong guest satisfaction, despite recurring operational issues (hot water, elevator, occasional extra charges).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:34

Property Description

Convenient Location

Located in Cúcuta, Hotel Exelsior offers a central spot near Centro Comercial Ventura Plaza and Parque Nacional. With Camilo Daza International Airport just 6.3 km away, our hotel provides easy access to both leisure and travel destinations.

Comfortable Accommodations

Our rooms feature cable TV, tile flooring, and private bathrooms with showers. Designed with your comfort in mind, each room also includes a desk and cozy bed linen for a relaxing stay.

Exceptional Amenities

Enjoy complimentary WiFi throughout the property and take advantage of our 24-hour reception, shared lounge, and luggage storage services. Plus, benefit from free parking during your stay at Hotel Exelsior.

Book your stay now and experience the perfect blend of convenience and comfort at Hotel Exelsior in Cúcuta.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUC

Location

Guest Reviews

8.7
Based on 1068 reviews
Cleanliness: 8.6
Service: 9.3
Location: 9.4
Room Quality: 7.9
Amenities: 7.3
Value for Money: 9
Food and Beverage: 8.6
Overall Experience: 9.5
D
Dianey Mireya • solo_traveller • ar
8
Excelente
Pros:

Como siempre excelente solo una sugerencia es necesario el ascensor tengo limitaciones motoras por lo demás el servicio siempre ha sido muy bueno

Cons:

Todo excelente

2026-08-14 • via Nuitee
E
Esteban • solo_traveller • co
5
Regular
Pros:

El hotel está bien ubicado.

Cons:

Las comodidades son mínimas, las camas suenan, se nota que el aseo que realizan no es a profundidad, las conexiones de energía son mal ubicadas para cargar tus dispositivos.

2026-08-11 • via Nuitee
R
Ricardo Ismael • family_with_children • ve
10
2026-08-02 • via Nuitee
E
Estefania • solo_traveller • co
9
Pros:

Que estaba centrado y estaba todo lo que necesitaba muy cerca.

Cons:

Sería bueno que los baños tuvieran extractor o algo de ventilación

2026-07-25 • via Nuitee
F
Francisco • family_with_children • ec
8
Todo como lo eperado
Pros:

Me ubicaron en el tercer piso. El hotele no tiene ascensor ni personal para ayudar a subir las maletas por las escaleras.

Cons:

La falta de ascensor o disponibilidad de habitación en el primer piso.

2026-07-18 • via Nuitee
D
Dalia • solo_traveller • ve
9
Pros:

La atención del personal

Cons:

No tiene ascensor

2026-07-15 • via Nuitee
M
Manuel • solo_traveller • ve
10
Excelente
Pros:

Excelentes

Cons:

Todo bien

2026-07-12 • via Nuitee
A
Acm • solo_traveller • ve
10
Pros:

Limpieza

Cons:

Que en Booking dice la tarifa final y dice que no cobran impuestos ni taxi y cuando llegan al hotel te lo cobran

2026-07-08 • via Nuitee
D
Diaz • solo_traveller • cl
8
Bueno
Pros:

Aire acondicionado, limpio

Cons:

Un poco. De ruido en la calle

2026-06-29 • via Nuitee
J
Jose • family_with_children • ve
8
2026-06-24 • via Nuitee
M
Maribel • solo_traveller • us
8
2026-06-14 • via Nuitee
G
Gandica • solo_traveller • ve
7
Pros:

La ubicacion y atención del personal

Cons:

El baño, las instalaciones eran incómodas y estaban cuarteadas las paredes

2026-06-10 • via Nuitee
J
José Lugo • solo_traveller • ve
9
2026-05-29 • via Nuitee
Y
yarleni • solo_traveller • us
9
Excelente ubicación
Pros:

Su ubicación y el trato amable y acertivo de sus empleados

2026-05-27 • via Nuitee
C
caceres • solo_traveller • ve
9
2026-05-17 • via Nuitee
M
Miguel • solo_traveller • cl
10
Pros:

La atención desde la llegada hasta la salida del hotel.

Cons:

Todo ok

2026-05-14 • via Nuitee
R
Raúl • solo_traveller • ve
10
Ubicación
Pros:

Excelente ubicación a pocas cuadras del Ventura y de la Plaza Santander

2026-05-14 • via Nuitee
G
GERARDO • solo_traveller • ve
7
Cons:

La comida no cumple con las expectativas

2026-05-11 • via Nuitee
K
Karem • solo_traveller • ec
10
2026-05-10 • via Nuitee
J
Jose • solo_traveller • ve
8
Pros:

El personal es muy amable y atento.
El desayuno es bueno y variado.
La ubicación del hotel.

Cons:

La regadera del baño no tenía opción de agua caliente.

2026-05-08 • via Nuitee