Midtown Residence Surabaya

Hotels
8 (140 reviews)
Jl Raya Ngagel No 123 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious gym and pool
Comfortable rooms
Cons:
Cleanliness issues
Unprofessional behavior by staff
Small rooms
Lack of proper facilities

Categories

Cleanliness
5.46
Several reviews indicate cleanliness issues, including reports of cockroaches and untidy conditions.
Service
8.43
Staff were described as friendly and helpful, but there were serious issues with privacy and harassment.
Location
7.47
Good location, but noted to be quite distant from major shopping areas.
Room Quality
7.92
Some reviews mention small rooms and tired interiors; however, others report spaciousness.
Amenities
8.95
Amenities like the gym and pool received positive feedback.
Value for Money
8.91
Some guests felt it was a good value, especially for the amenities offered.
Food and Beverage
7.96
Food quality received mixed reviews, with praises for breakfast but fair ratings for the restaurant offerings.
Overall Experience
8.93
Despite issues, some positive experiences were noted, leading to a generally favorable impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:00

Property Description

Luxurious Accommodation:
Experience comfort and style at Midtown Residence Surabaya with air-conditioned rooms, flat-screen TVs, and elegant furnishings including a desk and sofa.

Convenient Amenities:
Enjoy the convenience of free WiFi, on-site restaurant, outdoor pool, fitness center, and free private parking. Indulge in the minibar and tea/coffee facilities in every room, along with plush bathrobes and slippers in the private bathroom.

Exceptional Services:
Benefit from a 24-hour front desk, business center, concierge service, and on-site shops. Take advantage of meeting and banquet facilities, laundry/dry cleaning services, and shuttle/airport transfers.

Book now at Midtown Residence Surabaya for a memorable stay in Surabaya!

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 300,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 140 reviews
Cleanliness: 5.46
Service: 8.43
Location: 7.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 7.96
Overall Experience: 8.93
L
Laura • couple • fr
10
The best value 4 star hotel in surabaya.
Pros:

I can't emphasize enough how amazing this hotel is.
The staff are incredibly friendly and the room is truly exceptional for its price.
We stayed in the Fabulous King Room and the bedroom area is spacious, while the kitchen area is very functional.
Breakfast offers a wide selection and the hotel is flexible and a real pleasure to stay in.
We love it so much that we actually came back a few weeks later & we will be back again!

Cons:

Only 1 out of 3 elevators are functioning and this is quite problematic actually.
The corridor ac is turned off and water fountain are not plugged in but this is not a big deal.

2026-05-13 • via Nuitee
J
Jason • family_with_children • nl
10
Helemaal top(service)!
Pros:

Mooie kamers, behulpzaam personeel

Cons:

Niets

2026-04-12 • via Nuitee
I
Ikhwan • family_with_children • sg
10
Pros:

Staff hospitality was pleaseant, friendly and very accommodating. Room service was nice. Breakfast has variety of choices. Room that we got has good size for a big family.

2026-01-31 • via Nuitee
A
Augustin • extended_group • id
7
Pros:

Rien à dire, chambre spacieuse, salle de sport, piscine, bon petit déjeuner et personnel accueillant

Cons:

L’isolation est merdique, hôtel placé à côté d’une rue très passante, on entend tout, prévoyez des bouchons d’oreille

2026-01-19 • via Nuitee
K
Ka Wai • couple • hk
10
Value for money
Pros:

New and spacious room. Little pantry with fridge. Very clean pool with nice view (it has the foundation as an "infinity pool" but doesn't make use of it though...). Spacious gym room with more than a few sets of machines.

2026-01-19 • via Nuitee
A
Abdul Wafiy • family_with_children • bn
7
Hidden Gem
Pros:

The room

Cons:

A bit far from the main city

2026-01-16 • via Nuitee
A
Amanah • solo_traveller • id
9
Pros:

Pelayanannya

Cons:

Tempat bermain anak

2026-01-13 • via Nuitee
N
Ngar Yee Dorian • couple • hk
7
Except for small things, this is a value of money stay.
Pros:

The room is bid and clean. Breakfast has a lot of choices although taste is so so. Staff are friendly and helpful.
The hotel has many facilities like gym, children playroom and swimming pool .

Cons:

Our room has all cooking facilities but no refrigerator. We have to store our yoghurt at front office.
The water tap at the sink is moving. The mirror in bathroom already stained. The walls in the toilet is stained.

2026-01-02 • via Nuitee
B
Bony Wiem • family_with_children • id
9
Great and comfortable
Pros:

The staff are so friendly. We booked the two-bedroom apartment. The room is spacious with two bathrooms. It has a nice city view. The room is clean, and the bedroom has a comfy bed. We will definitely return to this hotel when visiting Surabaya.

Cons:

The water dispenser is outside the room, so we have to go back and forth to refill the drinking jar. Preferably, it is provided inside the room.

2025-12-29 • via Nuitee
N
Nicole • solo_traveller • fr
8
Hôtel confortable ! Bon restaurant !
Pros:

L’accueil de tout le personnel, le petit déjeuner.

Cons:

Trop loin du centre ville !

2025-12-23 • via Nuitee
M
Mario • extended_group • us
1
Staff breached privacy and aggressively harassed guest late-night during critical remote work.
Pros:

The restaurant

Cons:

My recent stay at Midtown Residence Surabaya was defined by a severe, unacceptable breach of guest privacy and professional conduct. I must emphatically urge future guests to avoid this property due to this profound failure.

While the reservation was exclusively under my name, I was shocked to learn that hotel personnel actively assisted unauthorized external parties in seeking contact with my accompanying guest. Even after a sensible resolution was arranged—for the guest to meet the outside party downstairs—the hotel staff took aggressive, highly disruptive action. They repeatedly called our room, and the situation violently escalated when staff began persistently ringing the doorbell and aggressively knocking on our door late into the night.

This campaign of harassment and intrusion occurred while I was in the middle of conducting critical, time-sensitive remote work meetings, resulting in significant professional damage and stress in what should have been a secure, private space. This demonstrates a deep-seated failure by the hotel to respect basic guest security and autonomy. Allowing unauthorized individuals to pursue a guest, followed by staff aggressively enforcing contact late at night, is beyond unprofessional.

I discussed the issue with the Manager the next morning; while they offered apologies and admitted their error, words cannot mitigate the serious nature of this security and privacy violation. My immediate plan to extend my stay was instantly canceled. Management must implement mandatory, rigorous training focused on protecting guest data and ensuring room security.

2025-11-12 • via Nuitee
M
Majid • family_with_children • au
7
Pros:

Good location friendly staff

Cons:

Small room not good facilities

2025-11-03 • via Nuitee
P
PANKAJ • family_with_children • id
9
Pros:

Room is specious

Cons:

Hotel. Car entry is not mentioned clearly so difficult for new comers

2025-11-01 • via Nuitee
E
Evie • couple • nl
10
We hebben echt genoten van ons verblijf – supervriendelijk personeel, ruime en comfortabele kamers.
Pros:

Het verblijf in het hotel was uitstekend! Het personeel was ontzettend vriendelijk en behulpzaam. De kamers waren ruim en comfortabel, en het zwembad en de fitnessruimte waren echt top. Absoluut een aanrader!

Cons:

Niets

2025-10-11 • via Nuitee
R
Rizma • extended_group • id
10
2025-09-10 • via Nuitee
V
Valerie • extended_group • sg
8
2025-09-08 • via Nuitee
A
Antonella • couple • it
10
Piscina con bar rooftop favoloso, ideale per rientrare dopo una frenetica giornata.
Pros:

Tutto

2025-08-19 • via Nuitee
A
Andre • family_with_children • de
9
2025-08-17 • via Nuitee
L
Lily • family_with_children • nl
6
Eten goed, maar kamers zijn wel aan een update toe
Pros:

Het eten is gewoon goed

Cons:

Elke ochtend om 04.00 uur wakker worden geschreeuwd door de moskee in de buurt.

Het hotel mag wel wat aan onderhoud doen, wc-brillen mogen wel worden vervangen, spiegels ook

2025-08-13 • via Nuitee
M
Manna • couple • nl
10
2025-08-10 • via Nuitee