Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location to airport
Friendly and helpful staff
Comfortable rooms
Good breakfast
Cons:
High cost for short stays
Service can be slow at times

Categories

Cleanliness
9.43
Spacious rooms, really clean having all the amenities.
Service
9.9
Friendly helpful staff and accommodating service.
Location
9.94
Convenient for the airport and good location for transit.
Room Quality
9.39
Comfortable and spacious with good amenities.
Amenities
9.42
Well equipped hotel with many facilities.
Value for Money
8.38
Considered somewhat high for short stays.
Food and Beverage
8.93
Excellent breakfast options available.
Overall Experience
9.8
Overall a great hotel experience during transit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Luxurious Amenities
The Crowne Plaza Nairobi Airport boasts a spa centre, sauna, and fitness centre for ultimate relaxation. Guests can unwind by the year-round outdoor pool or enjoy a meal at the on-site restaurant.

Modern Comforts
Each room is equipped with a flat-screen TV, private bathroom, and cozy seating area. Guests are pampered with plush bathrobes and slippers for a truly comfortable stay.

Convenient Location
Located at Jomo Kenyatta International Airport, this hotel offers free airport shuttle services. With nearby attractions like Nextgen Shopping Mall and Capital Centre, the Crowne Plaza is the perfect choice for both leisure and business travelers.

Book your stay at Crowne Plaza Nairobi Airport for a memorable and convenient experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NBO

Location

Guest Reviews

9.4
Based on 3141 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 9.8
S
Steven • couple • us
10
A delightful, restful stay after a long flight from London to Nairobi.
Pros:

Each and every employee greeted us with a smile and eagerness to make our stay excellent!

Cons:

I wish we could have had more time at this Crowne Plaza!

2026-09-19 • via Nuitee
S
Sergio • extended_group • it
10
2026-09-19 • via Nuitee
K
Kiki • family_with_children • nz
9
I’ll be back
Pros:

Shuttle. Customer service was excellent. Best coffee in Kenya, shuttle bus very handy

Cons:

N/a

2026-09-19 • via Nuitee
G
Guillaume • solo_traveller • ch
8
Pros:

The excellent shuttle service, kind staff, and location make it an ideal stop for short layovers at Nairobi airport. As a bonus, security appears to be taken seriously.

2026-09-16 • via Nuitee
K
Kristin • couple • us
10
Perfect for landing or leaving from NBO.
Pros:

Fabulous place to stay after getting in late to NBO airport, pick up was complimentary and I felt safe as a solo woman traveling. Very close to the airport. Very comfortable and quiet room.

2026-09-15 • via Nuitee
Z
Zacharia • couple • fr
9
Très bon hôtel près de l’aéroport de Nairobi
Pros:

Hôtel idéalement placé à 5 minutes de route de l’aéroport. Établissement de très bon standing : moderne, sécurisé, très bonne literie et très bons équipements. Restauration 24/24. Le personnel est très agréable. Aucun soucis à signaler.

Cons:

Le prix du petit déjeuner à 30 dollars semble un peu excessif même si le buffet est bon

2026-09-15 • via Nuitee
J
John • solo_traveller • gb
10
2026-09-14 • via Nuitee
K
KAREN • solo_traveller • cd
8
Pros:

J'ai aimé l'accueil déjà à l'aéroport avec leur navette,le personnel tous sans exception était trop gentil, serviable, respectueux....
Merci

2026-09-11 • via Nuitee
S
Salina • solo_traveller • my
8
2026-09-10 • via Nuitee
S
SHINGIRO • solo_traveller • bi
9
2026-09-09 • via Nuitee
T
Thabani • solo_traveller • za
9
Convenience, location
Pros:

Great location for an in and out trip into Nairobi. Well run establishment with excellent staff.

Cons:

Nothing really, the surrounding area could be better but that is a structural issue.

2026-09-09 • via Nuitee
T
Tamara • couple • be
8
It was an okay stay
Pros:

The food was good, de room was good.

Cons:

It was just ok for the price

2026-09-08 • via Nuitee
D
derek • couple • ie
9
Efficient, comfortable hotel near JKIA, with excellent service quality
Cons:

Food choices were limited for a hotel in this class.

2026-09-08 • via Nuitee
L
Leigh • family_with_children • gb
10
Excellent choice for a stopover in Nairobi!
Pros:

Fantastic hotel within the airport complex. Excellent shuttle service, SUPER friendly staff everywhere you went who couldn't do enough to help you. The rooms were spacious and comfortable, the bathrooms were large with great showers and we loved the rooftop terrace and bar area.

Cons:

There was nothing I didn't like!

2026-09-08 • via Nuitee
K
Kelvin • family_with_children • ch
8
Top-Hotel mit schöner Ausstattung und hoher Sauberkeit, aber der Service beim Personal und an der Po
Pros:

Top-Hotel, an der Ausstattung, Sauberkeit und den Materialien in den Zimmern gibt es absolut nichts auszusetzen. Mehr kann ich dazu nicht sagen, da wir uns nur knapp 12 Stunden im Hotel aufgehalten haben.

Cons:

Der Umgang der Mitarbeiter war eher dürftig. Eine Fehlinformation zum Shuttleservice beim Check-in hätte fast dazu geführt, dass wir zu spät zum Flughafen gekommen wären.Zudem war der Service an der Poolbar unterirdisch: Zuerst wurden wir ignoriert, obwohl wir direkt an der Bar saßen und sich zwei Mitarbeiter direkt gegenüber von uns unterhielten. Danach wurden wir mürrisch und kurz angebunden abgefertigt. So fühlt man sich absolut nicht wohl.

2026-09-07 • via Nuitee
H
Hjörtur • couple • is
10
Loved the staff
Pros:

Super friendly staff. Breakfast was excellent, we especially loved the egg station
Lovely hotel and we enjoyed the gym. Perfect for an overnight stay

2026-09-07 • via Nuitee
K
Khalid • solo_traveller • es
10
Pros:

الاستقبال

Cons:

لايوجد

2026-09-06 • via Nuitee
S
Sara • solo_traveller • ke
8
2026-09-05 • via Nuitee
S
Sara • couple • ke
10
2026-09-05 • via Nuitee
A
Aminata • solo_traveller • fr
9
Sejour agréable
Pros:

L'accueil

Cons:

Le soir c'est un peu bruyant dans les couloirs des chambres

2026-09-05 • via Nuitee