Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Close to airport / reliable shuttle service
Friendly, helpful staff
Very clean rooms
Rooftop pool bar
Good security and gated entrance
Convenient for early flights and short layovers
Delicious food and excellent coffee
Smooth airport pickup/drop-off
Cons:
Noise cited by one guest
Uncomfortable beds and firm/oversized pillows mentioned
Cost concerns for some guests
No bathrobes in some rooms
Repeated service check-ins (can be intrusive)

Categories

Cleanliness
9.1
Multiple reviewers highlight 'big clean rooms' and 'rooms were very clean'; overall cleanliness is consistently praised though one review notes noise as a downside.
Service
9.4
Staff repeatedly described as friendly, warm and professional; smooth airport pickup/drop-off, attentive poolside/reception/restaurant/spa staff and helpful booking advice are emphasized.
Location
9.2
Consistently noted as very close to the airport with an excellent shuttle service and secure location — ideal for early flights and short layovers.
Room Quality
8.3
Rooms described as comfy and well equipped, but several comments mention uncomfortable beds, pillows that are too big/hard and the absence of robes in some rooms.
Amenities
9
Rooftop pool bar, spa, reliable shuttle and good Wi‑Fi are mentioned positively; a missing robe was noted as a small amenity shortfall by one guest.
Value for Money
8.5
Mostly positive stays but a few guests mention the cost as a drawback, so value is good overall but not universally seen as exceptional.
Food and Beverage
9.2
Food described as delicious and coffee praised as 'best coffee in Kenya'; restaurants receive positive mentions from several reviewers.
Overall Experience
9.3
Guests repeatedly report very positive stays, strong security, excellent service and convenience for flights — many say they'd stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Amenities
The Crowne Plaza Nairobi Airport boasts a spa centre, sauna, and fitness centre for ultimate relaxation. Guests can unwind by the year-round outdoor pool or enjoy a meal at the on-site restaurant.

Modern Comforts
Each room is equipped with a flat-screen TV, private bathroom, and cozy seating area. Guests are pampered with plush bathrobes and slippers for a truly comfortable stay.

Convenient Location
Located at Jomo Kenyatta International Airport, this hotel offers free airport shuttle services. With nearby attractions like Nextgen Shopping Mall and Capital Centre, the Crowne Plaza is the perfect choice for both leisure and business travelers.

Book your stay at Crowne Plaza Nairobi Airport for a memorable and convenient experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NBO

Location

Guest Reviews

9
Based on 3048 reviews
Cleanliness: 9.1
Service: 9.4
Location: 9.2
Room Quality: 8.3
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9.2
Overall Experience: 9.3
P
Paul • solo_traveller • gb
10
Pros:

always great to stay here

Cons:

the cost

2026-10-30 • via Nuitee
T
Tadzembwa • solo_traveller • zw
6
Pleasant
Pros:

Clean close to the airport

Cons:

Noise

2026-10-30 • via Nuitee
Y
Yvo • couple • nl
8
Goed airporthotel
Pros:

Goed gelegen, prima kamer, uitgebreid ontbijt

2026-10-30 • via Nuitee
L
László Árpád • couple • hu
10
2026-10-26 • via Nuitee
C
Chamelva • couple • nl
9
2026-10-26 • via Nuitee
D
Damien • couple • gb
8
2026-10-25 • via Nuitee
S
Sandra • extended_group • ca
9
Comfy convient airport hotel
Pros:

Loved the convenience to the airport. Comfy rooms and a lovely rooftop pool bar.

Cons:

No robes in the room

2026-10-24 • via Nuitee
R
Ruby • solo_traveller • za
10
2026-10-24 • via Nuitee
S
Spencer • couple • gb
10
Excellent Hotel, friendly welcoming staff and great atmosphere
Pros:

This has to be one of the nicest hotels we have stayed in. Lovely big clean rooms, exceptional staff, who cant do enough for you, this includes poolside, reception, restaurants, spa and cleaners all give you that warm welcoming feeling. We have stayed here twice now and been outstanding on both occassions, looking forward to our next stay in a couple of days!!

Cons:

Nothing, loved everything about this hotel

2026-10-24 • via Nuitee
L
lisa • family_with_children • us
8
Nice service clean easy
Pros:

pick up from airport was smooth room was big and clean bed not very comfortable drop off next morning at airport was smooth. people were nice and friendly

Cons:

bed was not very comfortable pillows to big and hard

2026-10-23 • via Nuitee
J
James • couple • sa
10
2026-10-23 • via Nuitee
V
Volker • solo_traveller • de
8
Das Hotel ist perfekt für Abflüge früh am nächsten Morgen
Pros:

Lage im Sicherheitsbereich des Flughafen . Der Shuttle Service

2026-10-22 • via Nuitee
N
NixTex • family_with_children • za
8
2026-10-21 • via Nuitee
L
Lacy • couple • us
10
2026-10-20 • via Nuitee
C
Christopher • couple • gb
8
2026-10-19 • via Nuitee
N
Nicolas • family_with_children • mu
7
2026-10-18 • via Nuitee
S
Spencer • couple • gb
10
Great location, great staff and a friendly vibe
Pros:

Friendly staff, cleanliness and a good vibe

Cons:

Nothing springs to mind

2026-10-17 • via Nuitee
A
Annemieke • couple • nl
9
Prima verblijf
Pros:

Lokatie is perfect, vlak bij vliegveld. Perfect om te verblijven tijdens een lange overstap. De gratis shuttledienst is ook erg fijn

Cons:

Niks

2026-10-17 • via Nuitee
H
Hayley • couple • gb
10
A perfect place to spend our last night in Nairobi before heading home.
Pros:

The service was amazing. Food was delicious. Rooftop bar was lovely although busy. Close to the airport. Rooms were very clean and well equipped.

2026-10-17 • via Nuitee
M
Mark • extended_group • ca
9
2026-10-16 • via Nuitee