Ubumwe Grande Hotel

Hotels
8.4 (263 reviews)
KN 67 Street , Kigali , RW
+250 788 165 700

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Good location and views
Helpful staff
Cons:
Breakfast variety lacking
Noise issues
Overcharging complaints

Categories

Cleanliness
8.41
Generally satisfactory with positive mentions, though some concerns about the room experience.
Service
8.78
Overall helpful staff, though some feedback on professionalism and friendliness.
Location
8.62
Well-located with good views praised in several reviews.
Room Quality
8.07
Rooms are described as modern and spacious, but some had issues with noise.
Amenities
8.3
Facilities were mentioned positively, although some concerns about the pool.
Value for Money
8.06
Concerns about being overcharged and administrative issues cloud the value perception.
Food and Beverage
8.51
Breakfast options were criticized for variety but were otherwise good in one review.
Overall Experience
8.48
Mixed feelings with both enjoyable aspects and notable inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:28

Property Description

Luxurious Accommodation
Ubumwe Grande Hotel in Kigali offers elegant rooms with modern amenities like flat-screen TVs and free Wi-Fi. Enjoy the comfort of complimentary private parking and special diet menus available upon request.

Relaxation and Dining
Indulge in the year-round outdoor pool, rooftop bar, and on-site restaurants for a delightful culinary experience. Whether it's a meal or a drink, guests are sure to savor every moment at Ubumwe Grande Hotel.

Convenience and Accessibility
Benefit from services like airport shuttle, 24-hour front desk, and a business center for a hassle-free stay. Explore nearby attractions such as the Genocide Memorial and Kigali Convention Center, with bike hire services for further convenience.

Book now for a memorable stay at Ubumwe Grande Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: KGL

Location

Guest Reviews

8.4
Based on 263 reviews
Cleanliness: 8.41
Service: 8.78
Location: 8.62
Room Quality: 8.07
Amenities: 8.3
Value for Money: 8.06
Food and Beverage: 8.51
Overall Experience: 8.48
D
Diana • couple • zm
10
Spectacular views, exceptional service and great stay overall.
2026-09-07 • via Nuitee
R
Ronald Musoke • solo_traveller • ug
9
Working trip to Kigali at a good facility
Pros:

The room upgrade on the 10th floor which was city facing was very refreshing with nice views. Location is central and another big plus for this facility.

Cons:

The breakfast options are fair and may need review. The air conditioning system didn't appear to work well in the room

2026-05-07 • via Nuitee
A
Adnan • extended_group • ng
9
2026-05-01 • via Nuitee
B
Beata • solo_traveller • za
7
Pros:

Location is very good, room was very spacious.

Cons:

The breakfast and dining experience was disappointing.

2026-04-30 • via Nuitee
O
Oluchi • solo_traveller • ng
9
Pros:

It was a great location, clean with beautiful views and lovely staff

Cons:

Their water heating system was undergoing maintenance for the first 3 days of my stay. They offered an alternative but that would have taken longer

2026-04-25 • via Nuitee
J
jamil Mohammed • solo_traveller • ae
9
Comfortable.
Pros:

Beautiful Hotel in a very strategic location, in the centre of the town.

2026-04-23 • via Nuitee
K
kalisaf2026 • Friends getaway
10
Excellent service
Pros:

Ritha Munezero , Angel Thanks for your outstanding service

2026-03-31 • via Tripadvisor
B
B7041PGjeanpierreb • Business
10
Good service
Pros:

Ritha and Theo (Chef Pastry) gave us an amazing service- amazing service

2026-03-31 • via Tripadvisor
2
265njerim • Business • Ngong, Rift Valley Province
4
Uncaring - Terrible Guest Experience
Pros:

Giving 2 stars because I keep having issues in spite of being a long staying guest ..wrong name on my room booking (so what was the point of photocopying my passport) which gave me billing issues, they gave me a room next to the lift in spite of asking for a quieter place from the onset with lukewarm shower water, deactivated key card and yet my stay is for 11 days...and they're nonchalant ...I should say downright uncaring in spite of me giving feedback 😒

I am still at the hotel wondering what other problems await me. The great views and food cannot compensate for poor service 😤

2026-03-26 • via Tripadvisor
A
Aklilu • solo_traveller • mn
10
Pros:

The service, exceptional service provided by the entire staff. The breakfast was great.

2026-03-15 • via Nuitee
A
Aklilu • solo_traveller • mn
10
Pros:

Top of the line service across the board.

2026-03-15 • via Nuitee
J
JACKIE • solo_traveller • ug
9
Pros:

Comfortable. Good staff attention.

2026-03-14 • via Nuitee
S
Samanta • solo_traveller • ch
9
Pros:

La pulizia, il servizio in camera veloce, la posizione e la comodità del letto

Cons:

-

2026-03-03 • via Nuitee
B
Balo • family_with_children • ng
4
2026-03-01 • via Nuitee
A
Armstrong • couple • ng
8
2026-02-24 • via Nuitee
J
Jacqueline • solo_traveller • us
10
A centrally located hotel with a great city view
Pros:

Ubumwe is located in a very walkable and central location in Kigali. I walked 5 minutes to a favorite coffee shop along a street lined with small shops and just 7 minutes to Kigali City Market. It is located just a 10 minute drive from most things in Kigali city, including the Genocide Memorial, and a 25 minute drive to Kimironko Market. My room had a great view of the city. The breakfast was absolutely delicious and met all of my needs. The breakfast staff were accommodating and warm.

2026-02-23 • via Nuitee
S
Salisu • solo_traveller • ng
10
Excellent location, polite staff and great service.
Pros:

Cleanness

2026-02-23 • via Nuitee
J
Jadesola A. • solo_traveller • ng
8
Pros:

Prompt response and service, friendly professional staff. Even though I stayed in the hotel for only 1night, I was there the whole week for a training course.

Cons:

Not having someone/staff to help with my luggage on arrival and departure. The lady who attended to me at the reception had to leave her duty post at the reception to help me.

2026-02-22 • via Nuitee
M
Michael • solo_traveller • ch
10
Perfect stay
Pros:

Location is awesome and so is breakfast. I loved rooftop restaurant and pool too. Staff is super friendly

2026-01-27 • via Nuitee
K
Kangethe • couple • ke
10
2026-01-26 • via Nuitee