Hotel Palacio

Hotels
8.6 (71 reviews)
AVENIDA MANUEL AVILA CAMACHO # 179 COLONIA FERRER GUARDIA , Xalapa , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Luggage storage
Facilities for disabled guests
Meeting/banquet facilities
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good price-quality ratio
Excellent location
Friendly service
Cons:
Cleanliness issues
Noise disturbance
Limited amenities

Categories

Cleanliness
8.06
Cleaning issues mentioned including plagues and old facilities.
Service
9.53
Staff received positive comments for their attentiveness and service.
Location
9.57
Various reviews highlighted the excellent location close to restaurants and transportation.
Room Quality
8.02
Some complaints about uncomfortable beds and noise issues.
Amenities
7.55
Limited amenities mentioned with issues like no restaurant and lack of toiletries.
Value for Money
9.51
Many positive mentions about the price-quality ratio.
Food and Beverage
7.56
No restaurant service mentioned and lacking some amenities.
Overall Experience
9.03
Overall a good experience with highlighted pros despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:53

Property Description

Convenient Location and Amenities

Hotel Palacio, a charming 3-star hotel in Xalapa, offers a convenient stay just a stone's throw away from Pescados River and Lake Walking. With a restaurant, room service, and a 24-hour front desk, guests can indulge in comfort and excellent service. Enjoy seamless connectivity with complimentary WiFi and hassle-free private parking on-site.

Comfortable Rooms and Essential Facilities

Each room at Hotel Palacio is thoughtfully furnished with a wardrobe, TV, and a private bathroom. Relax in cozy accommodations complete with fresh bed linen and fluffy towels, ensuring a restful stay.

Explore Nearby Attractions

Discover the beauty of Clavijero Botanic Garden and the historic Metropolitan Cathedral located just a short distance from the hotel. With El Lencero Airport in proximity, Hotel Palacio is the perfect choice for a memorable stay in Xalapa.

Ready to experience comfort and convenience at Hotel Palacio? Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MXN 50 per day.

Location

Guest Reviews

8.6
Based on 71 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.02
Amenities: 7.55
Value for Money: 9.51
Food and Beverage: 7.56
Overall Experience: 9.03
M
Maya • couple • mx
9
2026-07-03 • via Nuitee
M
Martín de Jesús • couple • mx
9
2026-07-03 • via Nuitee
D
Dni • solo_traveller • mx
10
2026-06-24 • via Nuitee
G
Gabriela • solo_traveller • mx
10
Pros:

Limpieza, atención del personal, ubicación

2026-06-16 • via Nuitee
L
Limon • solo_traveller • mx
9
2026-06-03 • via Nuitee
L
Luis Enrique • solo_traveller • mx
7
En general bien, para dormir.
Pros:

Muy buena ubicación. Cerca de la Facultad de Humanidades de la Universidad Veracruzana. Hay restaurantes, cafés y muchos lugares para restaurarse.

Cons:

Se escucha lo que los otros vecinos hablan.

2026-05-28 • via Nuitee
G
Gabriela • solo_traveller • mx
8
Muy buena ubicación pero muy ruidoso.
Pros:

La ubicación y la atención de la recepcionista de la mañana

Cons:

El hotel es muy ruidoso. No hay comunicación vía telefónica con la recepción en caso de algún problema.

2026-05-16 • via Nuitee
S
Sergio Eduardo • solo_traveller • mx
4
Pros:

Estaba limpio.

Cons:

Se escucha TODO!. El rechinar de la cama que estaba en el piso de arriba no me dejó dormir. En el hotel no respetaron el precio porque me dijeron que a la hora a la que llegué no tenían acceso a la app. La cama estaba muy dura.

2026-05-10 • via Nuitee
A
Amaro • solo_traveller • mx
7
Pros:

El personal se esmero en la calidad de su hospitalidad

Cons:

La habitación era muy calurosa, no tenía luz natural y la televisión falló, nos tocó una fecha donde estaban reparando drenaje y el estacionamiento no se pudo utilizar

2026-05-05 • via Nuitee
G
Guadalupe • solo_traveller • mx
9
Pros:

Limpieza y buen trato

Cons:

No había servicio de estacionamiento ya que estaba en obra.

2026-05-04 • via Nuitee
E
Edward • solo_traveller • mx
9
2026-05-04 • via Nuitee
V
Victor • solo_traveller • mx
9
Pros:

Todo

2026-04-27 • via Nuitee
O
Omar Angel • solo_traveller • mx
10
2026-04-18 • via Nuitee
O
Ortiz • couple • mx
10
2026-04-05 • via Nuitee
G
Gonzalez Macias • couple • mx
10
2026-04-04 • via Nuitee
M
mojica • couple • mx
9
Pros:

Ubicación.

Cons:

Un poco antiguo.

2026-03-29 • via Nuitee
A
Arroyo ocejo • couple • mx
9
Pros:

La paz.

Cons:

Todo está bien.

2026-03-24 • via Nuitee
C
Caballero • solo_traveller • mx
10
2026-03-05 • via Nuitee
R
Ramirez • couple • mx
10
2026-02-11 • via Nuitee
G
Gabriel • couple • fr
8
Pros:

L'emplacement de l'hôtel et le rapport qualité prix.

2026-01-31 • via Nuitee