Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly/helpful staff (many mentions)
Good/varied breakfast
Comfortable beds and rooms
Great room views
Generally clean and well maintained
Cons:
Shower/water issues (leakage, hot/cold cuts)
Inconsistent breakfast service and isolated rude staff incidents
No streaming apps on TV (e.g., Netflix)
Poor/slow Wi-Fi
Worn furniture and some AC problems
Occasional poor handling at arrival by reception

Categories

Cleanliness
9
Generally praised for cleanliness and maintenance (multiple comments: 'clean, well maintained', 'limpieza muy buena'), with a few isolated notes about a bathroom smell or cleanliness issues.
Service
8
Mostly positive staff interactions and helpful reception cited often, but several reports of poor/bad treatment by reception staff and inconsistent breakfast service lower the score.
Location
9.5
Consistently described as 'perfect' or 'excellent location' in many reviews; location is a strong positive for most guests.
Room Quality
7.5
Comfortable beds and great views frequently mentioned, but issues noted with shower water leaking outside the bathroom, occasional hot/cold water cuts, worn furniture and AC problems.
Amenities
7.8
Spa and minibar/frigobar praised, rooftop/skyclub noted, but several negatives: lack of streaming apps on the TV, poor/highly variable Wi-Fi and limited menu at some outlets.
Value for Money
9.2
Multiple guests mentioned very good price and included extras (frigobar, robes, slippers), indicating strong perceived value for the cost.
Food and Beverage
8.6
Breakfast is often highlighted as a strong point (even 'exceeded expectations') though some guests found it weak for the hotel tier or experienced service problems when requesting replacements.
Overall Experience
9.2
Overall positive experiences dominate: friendly staff, good location, comfortable rooms and breakfast; a minority of significant negative arrival/service incidents tempered but did not outweigh general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:40

Property Description

Rooftop Swimming Pool with Andes Views:
Enjoy breathtaking views of the Andes mountains while relaxing in our rooftop swimming pool. The perfect spot to unwind after a day of exploring Santiago.

Luxurious Amenities and Services:
Indulge in our on-site restaurant, rooftop bar, and indoor heated swimming pool. With spa and fitness facilities, we ensure a comfortable and rejuvenating stay for all our guests.

Convenient Location and Access:
Located in the vibrant Las Condes district, Icon Hotel is just steps away from Parque Arauco shopping mall and Manquehue metro station. Explore the city with ease and return to a welcoming 24-hour front desk service.

Book now to experience the ultimate blend of luxury and convenience at Icon Hotel in Santiago!

Important information:

Please note the minimum age to use the swimming pool is 18 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.6
Based on 4268 reviews
Cleanliness: 9
Service: 8
Location: 9.5
Room Quality: 7.5
Amenities: 7.8
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9.2
R
Raul • couple • cl
9
Disfrutando en pareja
Pros:

Ubicación, estetica del edificio, bien abientado. comodo, grato. recepcion " Javier muy preocupado y atento." Desayuno muy completo , restorant comodo . Impresionante la panoramica desde terraza, hermosa

Cons:

Acudimos a terraza, muy grato e lugar, solicitamos la tabla de mariscos y lamentablemente las machas y ostiones a la parmesana llegaron muy frios, no fue agradable.

2026-10-13 • via Nuitee
D
Debora • family_with_children • cl
1
Malísimo
Pros:

Nada mala la comida y la estadía los niños no se pueden bañar en la piscina temperada

Cons:

Nada ni el alimento mal servicio a la habitación mala la atención y el valor carísimo

2026-10-13 • via Nuitee
S
Stefan • couple • ch
7
2026-10-12 • via Nuitee
D
Diego • couple • cl
10
2026-10-12 • via Nuitee
C
Christian • couple • hr
8
All good but not expect you will know about late check out untill the very late moment.
Pros:

The room was good as well as the bed. I didn't use a breakfast or pool, but massage at spa was very relaxing and I recomade it. The location and parking was as I expected.

Cons:

We need a late check out what we have mentioned on the day of booking. Of course there was no problem for us that we are going to pay for that service. But unfortunately we couldn't get the answer untill the last, our departure morning. As we have had the flight late in the evening, we wanted to stay untill 5 pm. A day before departure we couldn't get any answer from reception. The problem was they telling us every day we need to come and check tomorrow, and so one, every day for next day. So finaly a day before I sent a message via booking com and get an answer with some 2 hours free late check out because of no answer so fare. But again with statement I need to get conformation on the reception as well. And at the reception it was the same. Inspire I showed them the e mail message they forced me to check tomorrow, the last day if there is a possibility to check out when we wanted to.

2026-10-11 • via Nuitee
F
Fernando • solo_traveller • cl
9
2026-10-10 • via Nuitee
M
Mauricio • solo_traveller • bo
10
Great stay
Pros:

All good

Cons:

Alll good

2026-10-09 • via Nuitee
V
Victor • couple • it
10
2026-10-08 • via Nuitee
M
Matheus • couple • br
10
2026-09-17 • via Nuitee
D
Daiane • solo_traveller • br
10
2026-09-16 • via Nuitee
S
sergio • couple • cl
9
2026-09-16 • via Nuitee
F
Fabiana • solo_traveller • br
7
2026-09-16 • via Nuitee
I
Ignacio • solo_traveller • ar
10
Pros:

Hotel y desayuno

Cons:

Nada en particular

2026-09-12 • via Nuitee
M
Manuela • family_with_children • br
9
Excelente!
Pros:

Localização

Cons:

Crianças não poderem acessar o espaço com piscina

2026-09-12 • via Nuitee
R
Romero • solo_traveller • cl
6
Pros:

El jacuzzi las camas muy buena comodidad

Cons:

Que no le informan que en el cuarto las bebidas que dejan para consumir hay que pagarlas cuando en ciertos hoteles dan de cortesía alguna bebida aquí nada y de paso me hicieron perder tiempo con el desayuno no dan buena información y más simbargo no reconieron nada la verdad no fue muy buena la experiencia el hotel muy lindo pero nada mas

2026-09-12 • via Nuitee
M
Martinez • couple • cl
7
2026-09-11 • via Nuitee
O
Olavo • couple • br
7
Mediana
Pros:

Funcionários, porém é perceptível que tem 80% ou mais de brasileiros no Chile, mas não falam nossa língua !!!

Cons:

Distância dos melhores shoppings e eventos, tudo tem que usar táxi !!!

2026-09-11 • via Nuitee
J
Jorge • solo_traveller • cl
9
2026-09-09 • via Nuitee
A
Andreia • solo_traveller • br
10
Pros:

SPA sensacional, café da manhã imperdível

Cons:

O café da manhã rápido servido às 6 horas da manhã pra quem vai passear, poderia ser disponibilizado as 5:30 h porquê tem passeio que sai antes das 6 h

2026-09-08 • via Nuitee
F
fernando • couple • cl
9
hotel comodo, moderno y lindo, bien ubicado
Pros:

buen desayuno, buenas instalaciones, habitación comoda

2026-09-08 • via Nuitee