Grand Suites Grand Okanagan by KelownaGo

I am writing to express my disappointment with my recent stay at the Delta Hotels by Marriott Grand Okanagan Resort.

While I redeemed Marriott Bonvoy points for my stay, the booking still represented a value of approximately $740, and I was surprised to be charged an additional $45 resort fee upon check-in. This fee was not disclosed to me during the check-in process, and I was not made aware that it would be added to my bill. Had I known about this charge in advance, I would have appreciated the opportunity to understand exactly what it covered.
Unfortunately, the quality of the room did not reflect the premium price or value of the stay.
The in-room wall-mounted air conditioning unit was extremely loud throughout the night. The following morning, I attempted to make a cup of coffee, only to discover that the coffee maker would not work. After calling for assistance, a staff member informed me that the electrical outlets in the room often do not work properly with the coffee makers. I was instructed to move the coffee maker into the bathroom and plug it in there in order to use it.
I found this completely unacceptable. For a hotel of Marriott’s reputation and at the price point of this stay, I should not have to move a coffee maker into the bathroom simply to make a cup of coffee. Basic room amenities should function properly, and guests should not have to work around known maintenance issues.
Overall, I was very disappointed with the quality of both the accommodations and the experience, especially given the value of the room and the additional resort fee. I have stayed at many Marriott properties over the years and have come to expect a much higher standard.

We had lunch which was average, but overpriced. Our room had a very noisy air-conditioner.

The location couldn't be better—everything is within walking distance, including the waterfront, restaurants, shops, and the marina.
A special thank you for the complimentary bike and kayak rentals, they made our stay even more memorable.
The hotel was clean, modern, and the staff were welcoming and helpful throughout our stay. This was the perfect place to stay in Kelowna, and we would definitely come back. Highly recommended!

The check in staff made us feel welcome and did their best to accommodate our requests. The buffet breakfast was fabulous. The hosts and servers were very kind and accommodating of our large group which included young children. The location was perfect! The access to the beaches, restaurants and activities were made it easy for our family enjoy our time together. The whole family was able to have fun in the pool together.

Stayed here for a conference. Hotel is newish and my room was large with a comfortable bed. Hotel is very clean. It is right on the water and having a drink on the patio on the lake was really lovely. There are a few things I thought the hotel was a little “cheap” on which is why I am only giving it a 4 star review rather than a 5. The styrofoam cups instead of coffee cups for the in room coffee maker, lack of a bathrobe or slippers, and very slow elevator are really my only complaints about this hotel .

Außer der Lage hat dieses Hotel leider nichts positives

My room was in North Tower in a room equipped for a handicap person. I am not handicap and continually tripped on incline to bathroom. My view out my window was that of a rooftop and brick wall. The smoke detector had a continuous high pitched squeal. I had to sleep with Tv on to block out the noise. The telephone on the nightstand was filthy. I was very disappointed in my room! !! They offered to move me to a double queen from my king. I declined as it was late and I had already settled in. I recommend to clarify what room they are providing . For the price it was a completely Not worth it!!!

Amazing location, Walking distance to everything. The restaurants attached including the ice cream place were all fantastic.

It was very busy when we arrived due to a hockey tournament. Checked in with a very friendly trainee and given room 1006 on the 10th floor overlooking the lake. Nice large room, very light. Huge comfortable bed, chair, desk, fridge. Bathroom was small with a good shower. Lots of power sockets but WiFi only worked for me and the safe didn’t work at all.
The Pantry for Bonvoy Elite Members had varying food offers including crisps, cereal bars, fruit, hard boiled eggs and soft drinks. For breakfast, there were cheese, egg and ham muffins, sandwiches cereals etc. but when they were gone, they were gone!
A daily wine tasting was supposedly included in resort fee. but they didn't show up: the Food and Beverage manager apologised and offered us two complimentary glasses of wine at the bar as compensation, which was lovely.

I loved our stay and liked this resort very much even though it is very pricey. It is a family resort, so there were a lot of kids running around.
The resort had great services starting with their reception at check in. The services at the restaurant was great. The restaurant was super busy when we were there. I assumed that there were some kind of events going on. The atmosphere was very energetic. I liked it.
The hotel location is the best. It is right in downtown along the river. The city has a lot of activities/festivals around this area in the summer.
There is a lounge on the main floor with basic food and beverages. I did not see the swimming pool as I did not have time to walk around, but lots kids going to the pool, so it must be good.
The breakfast has two options: A la carte and buffet. Platinum members and above get two persons for free. The waiter/hotel covered the full bill for us, which was super nice of them.
There is a resort fee which gives you $10 food credit (platinum gets another $10).
Parking is expensive, but it is what it is. It is like a trend. Hotels are charging crazy amount for parking every where.
There is a casino in the building besides the resort within the same complex.

Bed, Location

Good location

This was my second trip to this hotel

It’s a great location and very clean. I did not eat at the hotel this time, but it was very busy and people seem to be enjoying their food.

My biggest complaint it’s they charge a resort fee. That includes nothing. It’s just a price gouge.

אהבנו את המיקום המצויין, האווירה, הצוות הנדיב. המלון מפנק, הבריכה והגקוזי בחוץ נהדרים.המתקנים ברובם היו טובים מאוד.

Gorgeous and perfect location right at the lake in downtown Kelowna. Good vibe, gym was great, pool lovely, and food was solid.

Excellent location very friendly staff very well maintained