Holiday Inn Express - Birmingham - City Centre by IHG

Hotels
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Holiday Inn Express
8.5 (11164 reviews)
19 Holliday Street , Birmingham , GB
+44 121 516 1990

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great central location (close to train station and city centre)
Helpful and friendly staff
Good buffet breakfast
Comfortable beds
Clean and modern rooms reported by many guests
Good value for money / affordable
Convenient for theatre and sightseeing
Family-friendly extras (kids games/activities)
Cons:
No fridge in many rooms
Plumbing/noise issues between rooms (flushing noise)
Air conditioning failures / rooms getting too hot
Occasional cleanliness issues (mould, dirty carpets)
Room allocation errors (booked double but given twin)
Maintenance faults (broken door handle, poor hairdryer)
Breakfast service problems (missing utensils, limited vegan choices)
TV lacked international channels / not a smart TV

Categories

Cleanliness
8
Mixed reports: several guests praised rooms as 'very clean' but there are repeated cleanliness problems (mould in shower, unclean carpets, some bathrooms not well cleaned) so score is slightly reduced.
Service
9.7
Generally excellent staff feedback (friendly, helpful, exceptional reception service) though a few service lapses noted (slow/no response to early check-in request, manager handling of complaint). Overall service is a strong positive.
Location
9.8
Consistently praised: close to train station and city centre, very convenient for theatre and sightseeing; described as one of the best aspects of the hotel.
Room Quality
7.8
Comfortable beds and modern rooms reported, but several operational and maintenance issues (air conditioning failure, plumbing noise, light flashing, broken door handle, twin/double mix-ups) lower this rating.
Amenities
7
Multiple missing or faulty amenities cited: no fridge in rooms, poor hairdryer, limited TV channels (no international/smart TV), parking clarity issues and limited vegan options — amenities are a weaker area.
Value for Money
8.8
Many guests called it good value or 'perfect value for money' and welcomed car-park discounts; minor issues reduce this slightly but overall perceived as good value.
Food and Beverage
8.4
Breakfast generally praised (lovely, good buffet) though some service problems (missing utensils, limited vegan options, watery scrambled eggs, occasional lack of items) prevent a higher score.
Overall Experience
8.5
Overall sentiment is positive with several repeat visitors and many favourable comments on location, staff and breakfast, offset by maintenance/amenity and occasional noise/cleanliness problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location and Modern Amenities

Holiday Inn Express - Birmingham - City Centre offers a convenient stay with free WiFi, air-conditioned rooms, and a 24-hour front desk. Situated just a short walk from Birmingham New Street Station and Grand Central shopping mall, the hotel provides easy access to popular attractions.

Comfortable Rooms and Dining Options

Each room at Holiday Inn Express Birmingham is equipped with essential amenities such as a desk, blackout blinds, and a pillow menu. Guests can enjoy a power shower and complimentary toiletries in the en-suite bathroom. The property also boasts a bright Express Café and Bar serving a daily buffet breakfast and light meals throughout the day.

Business-Friendly Facilities

For business travelers, the hotel offers a business centre for guest use, ensuring a productive stay. Whether visiting for leisure or work, Holiday Inn Express - Birmingham - City Centre caters to all needs.

Book your stay now at Holiday Inn Express - Birmingham - City Centre for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 11164 reviews
Cleanliness: 8
Service: 9.7
Location: 9.8
Room Quality: 7.8
Amenities: 7
Value for Money: 8.8
Food and Beverage: 8.4
Overall Experience: 8.5
C
Clive • couple • gb
10
2026-10-31 • via Nuitee
S
Steven • couple • gb
10
2026-10-31 • via Nuitee
V
Veronica Venicia • couple • jm
7
N/a
Pros:

The bathroom could be better cleaned. Inside the shower had mould on the wall

Cons:

I hate that no fridge was in the room

2026-10-31 • via Nuitee
D
dean • couple • gb
10
2026-10-31 • via Nuitee
W
Wan Chau Sabrina • couple • gb
9
2026-10-31 • via Nuitee
N
Nigel • couple • gb
8
2026-10-31 • via Nuitee
L
Lars • couple • de
8
2026-10-31 • via Nuitee
L
Leonard • family_with_children • gb
8
Pros:

Very modern and comfortable.

Cons:

Poor hairdryer. No fridge. No local maps.

2026-10-31 • via Nuitee
J
Jo • family_with_children • gb
10
Pros:

Everything. Holiday Inn Express is an underrated brand! Lovely room, lovely breakfast, great location.

Cons:

I liked everything!

2026-10-31 • via Nuitee
H
Helen • couple • gb
10
2026-10-30 • via Nuitee
N
Natalie • family_with_children • gb
9
2026-10-30 • via Nuitee
B
Benneth Onyedika • couple • gb
8
2026-10-30 • via Nuitee
Z
Zsófia • couple • hu
10
2026-10-30 • via Nuitee
C
Casey • solo_traveller • gb
9
2026-10-30 • via Nuitee
A
ALEJANDRO • family_with_children • es
8
Pros:

Lo mejor fue la ubicación,situado a unos 10 minutos del centro (estación de tren Birmingham New St) y su buffet de desayuno (muy surtido).Habitaciones amplias y cama cómoda.

Cons:

En general todo muy bien.Por poner algo negativo es que TV no tenía canales internacionales ni smart TV. También escribí al hotel para ver si era posible hacer antes el check in y no tuve respuesta

2026-10-30 • via Nuitee
E
Eve • couple • gb
10
This place is very good and comfortable
Pros:

Very clean

Cons:

Nothing everything was fine

2026-10-30 • via Nuitee
T
Tasleemah • family_with_children • gb
3
2026-10-30 • via Nuitee
M
Malcolm • couple • gb
10
I would go back to the same hotel and see Birmingham again
Pros:

The hotel was easy to get to from the train station,and only minutes walk from everything in the city!

Cons:

Nothing

2026-10-30 • via Nuitee
B
Benneth Onyedika • couple • gb
8
2026-10-30 • via Nuitee
M
Melley • extended_group • gb
8
This is my 4th time coming here
Pros:

The bed was comfortable . Breakfast was lovely . Shower pressure 10/10

Cons:

Entrance door for hotel were broken nothing major.

2026-10-30 • via Nuitee