The Duniway Portland, A Hilton Hotel

Hotels
•
Hilton Hotels & Resorts
7.9 (402 reviews)
545 SW Taylor , Portland , US
+1 503-553-7000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent/central location
Friendly and helpful staff
Good breakfast (when seated)
Comfortable beds / spacious rooms (reported by multiple guests)
Cons:
Cleanliness issues (stains, holes in sheets, dirty lobby/hallways)
Overbooking / poor handling of reservations by front desk
Long waits for breakfast / seating
Pool/gym chlorine smell and dated pool area
Parking and valet issues; extra parking costs

Categories

Cleanliness
5.5
Multiple reports of dirty entrance and lobby, holes in sheets, splatter marks on bathroom vanity, stained carpets and torn headboards — cleanliness is a notable weakness.
Service
9.8
Mostly praised: many guests report friendly, helpful and responsive staff and quick morning service; however there are a few serious service failures (notably poor handling of an overbooking/no-room situation).
Location
10
Consistently positive: described as central/downtown, great for waterfront access and close to attractions — location is a clear strength.
Room Quality
6.2
Mixed: some guests report comfortable/better beds and spacious rooms, while others note uncomfortable beds, holes in sheets, stains and dated decor — overall room quality is below excellent.
Amenities
6.8
Mixed to below-average: pool/gym reported as outdated with strong chlorine smell, parking and valet issues, and lack of some in-room amenities (no complimentary water) were mentioned.
Value for Money
7.8
Mixed: some guests found pricing reasonable (holiday weekend), while others felt the hotel was overpriced given condition and extra parking/valet costs.
Food and Beverage
7.4
Generally positive about breakfast quality, but several guests reported long waits/queues for seating and limited on-site meal options.
Overall Experience
9.7
Most guests report a positive stay driven by location and helpful staff, but there are a few severe negative experiences (notably overbooking and poor front-desk response) that temper the overall picture.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodations

Indulge in the comfort of boutique-style rooms at The Duniway Portland, featuring Waldorf Serenity beds and upscale amenities like a 65-inch HDTV and premium bath products.

Delectable Dining Options

Savor delicious meals at Mayrose Restaurant, complemented by a thoughtfully-crafted cocktail menu. Enjoy a cup of coffee at the on-site coffee bar or unwind at the exclusive outdoor rooftop patio, Abigail's Hideaway.

Wellness and Convenience

Stay active at the 24-hour fitness center or take a refreshing dip in the heated indoor lap pool. Need to work? The on-site business center is at your service round the clock.

Experience luxury and convenience in the heart of downtown Portland at The Duniway Portland. Book now for an unforgettable stay!

Important information:

All services are open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 10.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 33 per day.

Location

Property Video

Guest Reviews

7.9
Based on 402 reviews
Cleanliness: 5.5
Service: 9.8
Location: 10
Room Quality: 6.2
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 7.4
Overall Experience: 9.7
S
Steven • couple • us
8
2026-10-15 • via Nuitee
J
Jade • couple • us
10
2026-10-13 • via Nuitee
A
Andres • couple • us
10
2026-09-15 • via Nuitee
D
Deborah • couple • us
10
Excellent staff! Every employee smiling and helpful
Pros:

Location

2026-09-13 • via Nuitee
T
Tyutyunnik • solo_traveller • us
1
2026-09-08 • via Nuitee
T
Tyutyunnik • solo_traveller • us
10
Booking.com refund
Pros:

Hotel was good

Cons:

That booking.com charged 2 times instead one onetime and the hotel never got a confirmation and I had to pay for a whole another room

2026-09-08 • via Nuitee
M
Miles • couple • us
10
Pros:

The location was great. With the holiday weekend the price was very reasonable.

2026-09-07 • via Nuitee
D
Diana • solo_traveller • de
8
Pros:

Zentrale Lage, Frühstück gut

Cons:

Bad etwas "altmodisch" , Pool könnte moderner sein

2026-09-03 • via Nuitee
S
Shelby • couple • us
10
2026-08-23 • via Nuitee
S
Serge • couple • fr
6
Déçu
Pros:

Le hideaway et service rapide le matin

Cons:

Froid, sombre, bruyant, très bruyant

2026-08-20 • via Nuitee
D
Deborah • solo_traveller • us
5
Pros:

Breakfast was good. Fast responsive service. Good downtown location, smaller feel than busy Hilton across the street.

Cons:

Uncomfortable bed. Holes in the sheets. Splatter marks on bathroom vanity wood facing, I wiped them off myself.

2026-08-18 • via Nuitee
R
Racheal • family_with_children • us
5
2026-08-17 • via Nuitee
L
Liesbet • family_with_children • be
8
Prachtig ruime kamer, perfect gelegen in het centrum met betaalbare parking.
Pros:

Heel vriendelijk personeel, zowel buiten bij de parking als aan de receptie
Mooie ingerichte en ruime kamers met zicht op de stad
Goede bedden

Cons:

Om te ontbijten moet je in de wachtrij gaan staan, we hebben meer dan 30 min moeten wachten voor een tafel maar dit was bij het inchecken niet gezegd.
Daarna ook nog superlang wachten op het ontbijt.

2026-08-15 • via Nuitee
A
Aric • family_with_children • us
9
2026-08-11 • via Nuitee
D
Daniel • couple • us
7
Nice location but I’d stay elsewhere next time
Pros:

Location
Clean room
Comfortable bed

Cons:

Weak shower
Strong chlorine smell in the gym (next to the pool)
No complimentary water in the room

2026-08-08 • via Nuitee
D
Delilah • couple • us
8
We came for a couples weekend over the fourth of July we enjoyed being close to the waterfront to have easy access to fi
Pros:

Location, friendly staff, veiw

Cons:

Parking was eh

2026-08-06 • via Nuitee
D
DayTrip17557506954 • Family • Dallas, Texas
2
Hilton Duniway, Portland Oregon
Pros:

The Duniway was very disappointing - hotel entrance was dirty and the lobby was worn, the check-in was efficient at best, elevator was dark and dingy, hall carpet had not been vacuumed recently.
Reluctantly we went ahead and checked in - but once in our room we decided move hotels - the desk person did not care one bit we were checking out and had not one question to as why we were. Fortunately we found another hotel near by - best decision ever!

2026-07-29 • via Tripadvisor
G
G7749ZQluisc • Family
2
Terrible
Pros:

I had an extremely disappointing experience at The Duniway Hotel in Portland.

Despite having a valid confirmation number and proof that our reservation had been confirmed, the hotel informed us upon arrival that there was no room available. It felt like they had overbooked the hotel and then tried to make it seem as though the problem was somehow on our end, rather than taking responsibility for their mistake. Instead of acknowledging what had happened, we felt completely gaslighted throughout the interaction.

The worst part was that this happened late at night, leaving us stranded with nowhere to stay. There were no hotel rooms available anywhere in Portland or even across the river in Vancouver, Washington, making an already stressful situation significantly worse. After a long day of travel, we were left scrambling with virtually no options because of the hotel’s mistake.

There was little empathy, no meaningful effort to make the situation right, and no sense of urgency despite the circumstances. Mistakes can happen, but how a hotel responds is what defines good customer service. In this case, we were effectively left out to dry even though we had clear proof of our reservation. I expected far better from a hotel in this category and would not recommend staying here based on this experience.

2026-07-26 • via Tripadvisor
N
Natasha • couple • us
5
Just okay
Pros:

Comfy bed

Cons:

Parking , head boards were all torn up , stained carpets didn’t feel very clean way over priced , valet didn’t want to take our car , no lunch options in hotel

2026-07-19 • via Nuitee
J
Jammy216 • Couples
8
Comfortable and pleasant.
Pros:

Location was central. Check in was great with upgrade honoured for gold member with extra perks explained.
Room was large but dated and tired so didn’t feel like an upgrade. Perhaps some rooms have been updated.
Bar service was great and breakfast was enjoyable with helpful staff. Overall with perks the value was good.

2026-07-18 • via Tripadvisor